Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Ottawa, ON, Canada
Posted:
May 22, 2014

Contact this candidate

Resume:

Kevin White

** ***** **

Ottawa, ON, K*K *X*

Tel: 613-***-****

Email: acd86m@r.postjobfree.com

OBJECTIVES

. Earn the opportunity to translate my University education into practical

business acumen

. Become a member of a dynamic work team

EDUCATION

University of Ottawa - Bachelor of Commerce

2002 - 2006

. Honours in Business Administration

. Major in Human Resource Management

St. Mary's College High School

1997 - 2002

. Awarded Ontario Scholar by the Ministry of Education

PROFESSIONAL EXPERIENCE

The Keg Steakhouse and Bar February

2005 - Present

Ottawa, Ontario, Canada

Floor Supervisor/Head Bartender/Server

. Experience supervising and managing staff while handling multiple

customer demands simultaneously

. Experience training new employees and providing feedback to senior

management and owner

. Ordered and tracked inventory for liquor, wine, and beer using Excel

spreadsheets

. Ensured monthly cost of goods sold remained at a desired consistency

. Accurately inputted and filed expense invoices

. Provided administrative support to the General Manager including agenda

management

. Kept employee files up to date and ensured every employee completed

annual testing

. Winner of two awards for outstanding customer service for all Franchise

Keg's in Eastern Canada

. Developed and maintained relationships with clients to create repeat

business

. Consistently met and exceeded all competitive sales targets on a

monthly basis

. Proofread and made corrections to new policies and procedure memos for

staff and Head Office

Root River Golf Club

2000 - 2005

Sault Ste Marie, Ontario, Canada

Pro Shop Manager

. Recruited, hired, and trained staff for both back shop and pro shop

summer employees

. Implemented an Excel spreadsheet for a more efficient and accurate daily

cash out

. Responsible for ordering equipment and tracking costs

. Applied interest penalties to member accounts that failed to meet

payment deadlines

. Administrative support during the organizing of events and large

tournaments

. Filing and maintaining employee information in a secure manner

. Reported sales and earnings directly to ownership using a variety of

communication methods

SKILLS / COMPETENCIES

. Strong ability to work with different perspectives, points of view and to

work together to develop successful products and functional creative

solutions.

. Working on projects with various groups and implementing skills and

knowledge of group dynamics and conflict resolution.

. Data entry.

. Experience creating reports, spreadsheets and presentations for various

types of meetings and presentations.

. Proficient in Microsoft Word, PowerPoint, Excel, Pages, Numbers, Outlook,

Adobe Professional, Lotus.

. Educational training of ERP systems such as SAP and PeopleSoft

. Strong communication skills both written and spoken

. Ability to work effectively both independently or as part of a team

. Ability to communicate in French if required.

REFERENCES

. References available upon request.



Contact this candidate