Customer Service Medical
Resume:
Susan Ziglar
Andalusia, Al *6420
EMAIL: *************@*****.***
Cell Phone: 334-***-****
Alternate Phone: 334-***-****
OBJECTIVE
To show experience in meeting customer's needs to obtain employment in
the field of Customer Service
Other Names employed under
Henley, Hancock, Childers
EDUCATION
High School:
Pensacola Junior College Adult Basic High
1000 College Boulevard
Pensacola, Florida
Clerical and Basics
College:
Lurleen B. Wallace State Junior College
1000 Danely Blvd.
Andalusia, Al 36420
334-***-****> Donna Lawson
Business Administration with Computer Science 1 YR
Business or Trade Schools:
1983 South East Alabama Skills Center CETA
5 Court Square
Andalusia, Al 36420
334-***-****> Sharon Sessions
General Office Clerk Certificate
Bay county School Board
Department of Transportation
1311 Balboa Avenue
Panama City, FL 32401
850-***-****> Malcolm Murphy
Transportation Procedures
For Transporting Students By Way of School Bus Certificate
EXPERIENCE:
2013-2014 Arise.com/Kitchen and Dreams AT Home
Andalusia, AL
Applied customer Service for Clients: Turbo Tax and AT&T
Turbo Tax: Helped customers with troubleshooting software and assisted
them with ordering
The product and locating their tax return.
AT&T: Assisted customers with billing issues and changing or ordering new
service for their cell service.
Offered new product features and assisted customers with adding them.
2013, 2008-2009 SITEL (Formally Service Zone and Client
Logic ) Andalusia, AL
Customer Service Rep
(Comcast Internet Issues and adding phone and TV services)
(T- Mobile-Cell Phones)
Took calls in call center to assist customers with internet issues
Took calls in call center to assist customers with cell phone issues
2012-2013 DOLLAR TREE
Andalusia, AL
Hired as Seasonal
Cashier
Ran register and zoned aisles
2012 LOWES
Defuniak Springs, FL
Hired as seasonal
Customer Service Associate
Zoned aisles
Restocked shelves by using I phone scan tool App to count and locate
merchandise
Mixed Paint in paint department
Cleaned aisle
Cut Window Blinds
I assisted customers in finding merchandise and answering questions for
my department concerning window
treatments.
I assisted other department with zoning aisle, restocking shelves and
helping customers finding merchandise.
2005 MIZELL MEMORIAL Opp, AL
ER Registrar
Registered ER Patients efficiently and accurately into ADT system
Verified and updated patient demographic data if a patient had a unit
record
Answered phone lines and transferred calls to appropriate departments
Acted as backup for outpatient registration and assisted when needed.
Registered patients for admission to hospital.
Obtained or verified patient insurance coverage
Selected and input proper insurance carrier to patient account
Made copies of insurance coverage cards or other documents to insure proper
billing of account
Input professional and departmental charges for services rendered to ER
patients to patient account
Codes diagnosis and inputs to patient account
Attached all ancillary test results to patient's ER medical record and
files appropriately
Entered payments received to patient account using batch entry. Balanced
batch report to cash summary
Adhered to hospital policies on patient confidentiality
Verified all Medicaid registration using Medifax terminal
Sorted and Alphabetized all ER registration forms daily following charge
entry and
2002-2003 SERVICE ZONE
Andalusia, AL
Customer Service Rep (Dell Computers)
Took calls in call center to assist customers with computer issues
Receive gold star certificate for excellent customer care
1997 SUNRISE CARE AND REHABILITATION Port St
Joe, FL
Medical Records Clerk
Maintained Patient medical records by updating and verifying medical and
personal information
Created monthly reports for review such as, MDS and Care plans through ADT
system
Verified physician's telephone orders
Ran files to various physicians' offices
Ordered and stocked medical supplies
Performed basic clerical duties
1994 SUPER 8 MOTEL
Panama City, FL
Desk Clerk
1. Registered customers for stay at motel by phone and in person
. Checked customers in and out of motel.
. Handle cash and credit card transaction for motel stays
. Performed night auditing
1992-1993 SACRED HEART HOSPITAL
Pensacola, FL
ER Registrar
Registered ER Patients efficiently and accurately into ADT system
Verified and updated patient demographic data if a patient had a unit
record
Answered phone lines and transferred calls to appropriate departments
Acted as backup for outpatient registration and assisted when needed.
Registered patients for admission to hospital.
Obtained or verified patient insurance coverage
Selected and input proper insurance carrier to patient account
Made copies of insurance coverage cards or other documents to insure proper
billing of account
Input professional and departmental charges for services rendered to ER
patients to patient account
Codes diagnosis and inputs to patient account
Attaches all ancillary test results to patient's ER medical record and
files appropriately
Enters payments received to patient account using batch entry. Balanced
batch report to cash summary
Adhered to hospital policies on patient confidentiality
Verified all Medicaid registration using Medifax terminal
Sorted and alphabetized all ER registration forms daily following charge
entry and forwarded to Outpatient Billing
1992 SAUFLEY FIELD GOLF COURSE
Pensacola, FL
Golf Course Attendant
Managed golf Course and Concession Building
Restaurant Type Customer Representation:
1999 Country Folks Caf
Panama City, Fl
1994-1999 Rotten Ralph's Pit Stop Bar
Panama City, Fl
1990 Hardee's
Andalusia, Al
1980 Wendy's
Pensacola, Fl
1980 Burger King
Morgan City, LA
1979 Yesterday's Lounge
Pensacola, Fl
1979 Tastee Freeze
Pensacola, Fl
1978 Pizza Hut
Andalusia, Al
1978 Nero's Pizza
Pensacola Beach, Fl
1978 Hardee's
Gulf Breeze Fl
1978 Hardee's
Pensacola, Fl
1975 Pizza Wagon
Gulf Breeze, Fl
Took customer orders, served drinks and or food, Made sure customer's
needs were met
during their visit, Kept a clean environment, and processed payments
from cash or credit cards.
Retail Store Customer Representation:
1997 Walmart #818
Panama City Beach, Fl
1992 Naval Air Station Golf Course
Pensacola, Fl
1992 Saufley Field Golf Course
Pensacola, Fl
1992 Delchamps
Pensacola, Fl
1981 Family Dollar
Opp, Al
1981 Sam's Style Shop
Pensacola, Fl
1979 Heck's Department Store
Emma, KY
1975-1976 Christo's 5 & 10
Gulf Breeze, Fl
Assisted customers with purchase of merchandise for purchase or returns
Operated cash register to makes sales complete. Handled Cash and credit
cards.
Interests
Eastern Star lodge: Blanche Baurer #316
VFW Ladies' Auxillary Post 6622
References
Aundria Knode 5 years Retired Neighbor
21135 AL Highway 55
Andalusia, AL 36420
Pat Lawson 10 years Retired
Neighbor
21060 Al Highway 55
Andalusia, AL 36420
Anuca Boa 12 years unemployed Friend
704 Patterson Street
Opp, AL 36427
Eddie and Marilyn Walker 5 years Retired/Accountant
Neighbors
21218 AL Highway 55
Andalusia, Al 36420
Wayne and Linda Adams 15 years Retired Distant
Relatives
29763 Cottle Creek Road
Andalusia, AL 36425-5542
References (cont)
Judy Hataway 5 years Retired
Friend
504 E, Park Avenue
Enterprise, AL
Dorinda and 5 years Caregiver and
Manufacturing Friends
Rusty Grantham
Enterprise, AL
Owedia Kitrell 28 years Retired
Friend
1100 Signal Hill
Pensacola, FL 32514
Janice Scribner 28 years Accountant
Friend
1100 Signal Hill
Pensacola, FL 32514
Contact this candidate