Customer Service Manager

Safiatou

Kassogue

*** ******** ****

Covington, GA 30014

Cell: 281-***-****

acd858@r.postjobfree.com

acd858@r.postjobfree.com

Career Snapshot

Ten years of commended performance in key customer service and support

roles.

Expert in customer care/communications, problem solving, relationship

building and user training and support.

MS Office "power-user" with additional proficiencies.

Awards

"Top Performer" Award, 2009, 2010, 2011 at Bank of America local branch and

First cash Inc.

Six-Time "Employee of the Month," 2008 to 2010

Bank of America

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, windows and some MS DOS

Languages

English, French, Bambara.

Mission Statement

Strive to exceed customer/ employer expectations, always putting the

customer first. Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within

high-volume environments that include...

Call Centers ( Online Support ( Customer Service Desks

Key Skills

World-Class Customer Service Call Center Operations

Problem Solving Technical/User Support

Up-Selling/Sales Support Complaint Handling

Customer Order Fulfillment Reports & Documentation

Professional Experience

NATIONAL HEALTH Volunteer and counselor, 1998

OFFICE to 2001

Bamako mali

Care free beauty Manager and Co- Owner 2001 to

salon - Houston, TX 2008

Penta group. - Customer Service Rep, Feb 2008-

Houston, TX (call Aug 2008

center)

bank of america - Teller, Aug 2008 - Nov 2010

Houston, TX

FIRST CASH FINANCIAL Customer Service Rep. Mar 2011

SERV. Irving TX - Jan 2013

FATIMA BEAUTY SALON

Covington, GA

Manger and Co- Owner Feb 2013 -

Present

Provided telephone, online and face-to-face customer

service/support within high-volume call centers

(handling an average of 95 calls/internet inquiries

daily),

Promote accountbenefit, sell BA credit card and

various administrative duties including daily banking

transaction for busy retail banking center.

Create new loans and upsell other financial services

as well as sale of store products.

Volunteered and trained local youth organizations on

variety of health related topics, counseling, case

management, improving access to medical programs.

As manager and co-owner of a hair salon, monitored and

purchased retail inventory, controlled account payable

and receivable, help hire train and supervised

employees.

References furnished upon request.

Education

UNIVERSITY OF TEXAS AT ARLINGTON

TARRANT COUNTY COLLEGE

Business management/Finance, in progress.

Contact this candidate