Sandra D. Webb MSN, RN

*** ******* **** (***)

***-****

Jacksonville, Florida 32218

acd83i@r.postjobfree.com

Qualification Summary

Proven record of facilitating support services and managing the day to day

of the OR operations. Strong organizational and communications skills with

the ability to concurrently direct multiple OR and office/manager affairs.

A multitude of versatile skills transfer into an administrative setting to

create and maintain high levels of efficiency and productivity. Advanced

understanding of customer needs with diligent attention to detail,

resulting in superior customer service and client satisfaction. Key

strengths for success include:

. Self-motivated, team builder

. Innovative problem solver

. Dependable and Reliable

. Passionate about patient care and safety

. Promotes quality values

. Successful in quality improvement projects and programs

Professional Experience:

Mayo Clinic Florida, Perioperative Service 7/2012-

present

Jacksonville FL

Clinical Coordinator Gynecology, Urology and Robotics-

Institutes and maintains a high level of customer service in Gynecology,

Urology and DaVinci Robotic specialty area in regards to patient, physician

and inter-departmental contact. Ensure compliance of regulatory and

organizational policies and procedures. Responsible for maintaining

adequate staffing for assigned OR's, monitor time & attendance compliance.

Resolves medical-administrative problems and patient complaints. Maintain

excellent lines of communication between the staff and physicians to ensure

high employee morale and professional atmosphere. Participates in the

operational budget for the Urology and Gynecology Services.

Organizational / Quality Improvement

. Plans, organizes and directs all activities related to staffing,

including hiring, orienting, evaluating and continuing education

initiatives

. Coordinates and directs internal and externally-driven audits.

. Maintains positive and collaborative relationships with physicians,

colleagues and other health care delivery system leaders to ensure

strategic and operational goals are achieved, inclusive but not

limited to, quality core measure criteria, patient harm reduction

outcomes measures, patient satisfaction score goals, and role modeling

behaviors congruent with the Mission and Values of the organization

. Participator 5-S Quality Project

. Facilitator of Commitment to Safety Initiative

. Facilitator Lean Team Initiative

. Facilitator Team Huddles

. Surgical Supplies and Technology Team (SSTT)

. Implements strategies and process for reducing supply expense

Competency

. Certified DaVinci Robotic Coordinator

. Certified Bronze and Silver Mayo Clinic Florida Quality Fellow

Shands Jacksonville, Perioperative Service 3/2008 -

5/2012

Jacksonville FL

Nurse Manager -

Responsibilities include the day-to-day operations of trauma OR with 16

rooms in a contract labor urban healthcare organization performing 9000

cases/year. Managing 90 FTE with 2 direct reports. Accountabilities

includes hiring/firing, performance review, staffing/scheduling, resource

team advisor, daily operations, compliance of regulatory and organizational

policies and procedures. Participates in capital, operating, and labor

budget planning. Leads and directed services, workflow and resources for

the Main OR area.

Competency

. Supported competency: Charge Nurse competency validation

Organizational / Quality Improvement

. Develops departmental goals and objectives consistent with medical,

administrative, legal and ethical requirements of the health care

delivery system

. Participated in Magnet certification activities for Main OR unit

. Ensured quality processes: decreased immediate-use autoclaving by 60%

in collaboration with Sterile Processing Department

. Patient safety goals:

. Committee participation: Unit nursing council (OR efficiency team), OR

EPIC planning committee

. Satisfaction: improved patient satisfaction by 25% from 57% to 82%

. Participated in 3 regulatory announced and unannounced surveys (TJC,

CMS, AHCA)

. Facilitated quality initiatives for OR (Impact Care).

. Demonstrates the ability to identify opportunities and risks for the

organization, and the ability to build strategies and initiatives to

reduce such risks.

. Ensures daily productivity management demonstrated by keeping current

the organizations Daily Productivity Reports, adjusting staffing and

human resource utilization to meet workflow changes, and by

demonstrating knowledge of variances through reporting and discussion

with the OR Director, OR Business Manager and other members of the

Perioperative Leadership Team..

Change Process

. Initiated change process: created call staffing and shift change tools

. Developed unit protocols: Ortho Trauma Call protocol

Fiscal Monitoring

. Bi-weekly productivity collaboration with OR Business Manager

Self-Enrichment

. Self-development: selected for organizational Leadership Boot Camp

(01/2011), Customer Key Award nominee (02/2011)

. Communicates organizational and department specific goals to staff,

physicians and leadership colleagues to facilitate team engagement as

reflected in staff meeting and committee minutes, employee engagement

feedback and by role modeling positive verbal/nonverbal behaviors

Shands / UF Oral Maxillofacial Clinic 08/2005 -

03/2008

Jacksonville FL

Nurse Manager -

Institutes and maintains a high level of customer service in the front,

back and clinical office areas in regards to patient, physician and inter-

departmental contact. Ensure compliance of regulatory and organizational

Ambulatory policies and procedures. Staffing and clinic operational budget.

Resolves medical-administrative problems and patient complaints. Maintain

excellent lines of communication between the staff and physicians to ensure

high employee morale and professional atmosphere.

. Decrease patient wait time in clinic

. Unified team with auxiliary stakeholders (medical records,

registration, billing)

. Created emergency prepared cart (inclusive AED, emergency meds, IV

supplies)

Shands, Urology and Oral Maxillofacial Surgery Clinic 11/2003 -

08/2005

Jacksonville FL

Charge Nurse -

Responsible for organizing, ordering and maintaining supplies needed for

Urology and Oral Maxillofacial surgical procedures. Maintain and updated

Doctor's procedure cards as needed. Liaison between OR and OMFS Clinic

staff to maintain excellent communication to meet the needs of the

surgeons.

. Created travel difficult foley cart utilized by (ED, ICU, Med Surg

Unit)

. Assisted with renovations planning of Cysto suite

St. Lukes / Mayo Clinic of Jacksonville, 01/2002 - 11/2003

Jacksonville FL

Staff Nurse, Perioperative

Education:

MSN University of Phoenix AZ

BSN University of Phoenix AZ

ASD/Nursing Florida Community College of Jacksonville FL

Surgical Technician Certificate Florida Community College of

Jacksonville FL

Certifications:

Basic Life Support (BLS)

Advance Cardiovascular Life Support (ACLS)

Pediatric Advance Life Support (PALS)

Mayo Clinic Quality Academy

Mayo Clinic Quality Fellow: Bronze Level

Certification (09/2012)

Mayo Clinic Quality Fellow: Silver Level

Certification (01/2013)

Lean Team Associate Member

Professional Affiliations and Positions of Influence:

Shands Jacksonville Nurse Manager's Council (member)

Shands Jacksonville Blood Transfusion Committee (member)

Shands Jacksonville Nursing Policy Committee (member)

Shands Jacksonville Nurse Leader (member)

AORN (member)

Florida Nurses Association (member)

Florida Black Nurses Association (member)

FONE (member)

Sigma Theta Tau (member)

Additional Skills:

Microsoft Office (Word, Excel, Power point, Publisher, Access)

Kronos payroll system

Horizon PMM supply chain services system

Centricity CPM (OR) nursing documentation, scheduling system

Surginet OR nursing documentation, scheduling system

SIMS (Supply Information Management Systems

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