Customer Service Assistant

OMAR ALSAYYED *** Hepburn Road, Milton, ON, L*T

*L6

Contact: 647

*** ****

****.********@********.**

RE: Executive Assistant

May 2014

In conjunction with my Political Science, English and Professional Writing

degree at the University of Toronto, my work and social-related experiences

throughout the years have modelled me into being the best candidate

possible for this position at Arroware Industries as the Executive

Assistant.

My undergraduate degree at UofT has fostered my critical thinking skills

and developed my ability to execute projects on a short-term, deadline-

driven timeframe. My education polished my overall reading, writing,

presentation, communication, and administrative skills. My particular

academic achievement as an undergraduate in the field of Professional and

Creative Writing was in regards to Oral Rhetoric (90%) -- a course designed

on winning over and capturing the hearts of an attended audience through

presentations, images, and oral story-telling.

My social and work-related experiences stand as strong evidence of my

aptitude for this position as an executive assistant. For almost two years,

I have been serving the President of ABC and the Chaplain of Toronto

Police. The responsibilities that incurred upon me were limitless to the

needs of the President, from completing a number of administrative tasks --

including being entrusted with/wiring thousands of dollars -- to simply

being his/her confidant. Proof reading speeches, editing and refining

presentations as well as note taking at each and every meeting were among

my most valuable contributions as an assistant for both of my employers.

For major events and public announcements, I was paired up with ABC's media

group, Media 55, to update the organization's website content, social media

sites, and I was tasked with the duty of writing blurbs, press releases,

assembling images and creating content for brochures and pamphlets before

and after major events. Occasionally, I would also write scripts for

promotional videos and movie clips for ABC and their Teach & Travel summer

abroad programs.

My current position with ABC has allowed me to play an integral role in the

establishment and ongoing functions of an international organization by

providing outstanding and constant executive support and aid to the

President. I responded to all emails and phone calls inquiring about our

summer abroad program for university students while reporting back to my

employer on general issues and common concerns that have come to my

attention. I was also responsible for updating the President on all

developments from our branches across Ontario whose representatives I

stayed in constant contact with.

I reiterate my interest in this position because it is truly something I

enjoy: being a people's person and solving problems, satisfying clients and

my employer, and being the bearer of good news. I am confident in my

skills, ability, and good nature in dealing and handling with all affairs

delegated to me. I have been entrusted with numerous tasks and

responsibilities, never coming short, although, all of us have

shortcomings. I look forward to hearing from you soon and meeting you to

tell you more about myself and the contributions that I can make to improve

the CEOs day to day work experience.

Kind regards,

Omar Alsayyed

OMAR ALSAYYED

945 Hepburn Road Milton, ON L9T 0L6 647-***-****

****.********@********.**

PROFILE

Self-motivated individual, team player, and leader whom takes initiative

without the need of supervision while efficiently meeting quotas and

deadlines, striving to exceed the expectations of the employer. Two years

of experience in entrepreneurship, customer service, and public speaking,

buttressed by a proficiency in presentation and an instinctive quality for

recruiting, improvising, and assisting.

SUMMARY OF QUALIFICATIONS

. Successfully completing a Bachelor of Arts in Political Science from

the University of Toronto.

. Built a skill-set through my years of formal education combined with a

rich background of work experience: public speaking, data analysis,

time management, conflict resolution, research and its methods,

project making, persuasion, and dissecting and simplifying components

of complex problems.

. Worked internationally in non-governmental organizations, schools, and

media outlets, developing the ability to communicate effectively with

a wide variety of people.

. Assisted many important people in non-governmental organizations and

public honorary positions such as the Chaplain of Toronto Police.

EDUCATION & TRAINING

Bachelor of Arts (HBA) in Political Science September

2009 - Present

University of Toronto

Mississauga, ON

. Currently maintaining a 3.1 CGPA; 3.4 GPA 2011; 3.4 GPA 2012; 3.77 GPA

2013

. Expected graduation with Honors and Distinction: Summer 2014

Youth Leadership Program June 2011 -

August 2012

Sayeda Khadija Centre

Mississauga, ON

. Trained in problem solving, critical thinking, analysis, organization

and time-management.

. Presented with real-life dispute cases and challenged to overcome them

after analyzing core issues and conflicting resolutions by providing

solutions in group discussions.

. Discussed methods of pacifying anger and diffusing hostile situations.

NGO Leadership Program May 2012 - July 2012 & May

2013 - June 2013

Federation of Balkan Americans

Istanbul, Turkey

. Acquired skills in conflict resolution methods, community building and

peaceful dialogue that include: listening, impartiality, asking the

right questions pinpointing the core issue(s), understanding the needs

of both parties, drawing up ideal solutions and outcomes for both

parties, finding points of common ground, and facilitating bargains

for win-win situations.

. Engaged in group discussions led and mediated by scholars tackling

societal problems and finding equitable solutions.

. Selected to lead and mediate a discussion on the conflicting virtues

of religion and politics

WORK EXPERIENCE

ABC (Association of Balkan Canadians)

August 2012 - Present

Executive Assistant/Program Coordinator

Toronto, ON

. Traveled to attend meetings and conferences in New York, Ottawa,

Montreal, and Kingston to represent the GTA branch of ABC, and discuss

future projects and new programs/opportunities

. Acted as a personal assistant for my superiors and aided the President

in all matters of speech writing, public appearances, letter writing,

press release, and general administrative duties

. Prepared the President for public appearances and presentations at

major events such as the 2013 Road Map Leadership Conference in

Manhattan, New York and the Dinner and Cocktail party in Istanbul,

Turkey welcoming over 700 university students for their summer

placements

. Assisted and accompanied in visiting community, political, and global

leaders and inviting them to our 2014 Road Map Leadership Conference

(i.e. Doug Porter, Deep Saini, Olivia Chow, etc.)

. Recruited university students for ABC's summer programs, campaigned

and delivered presentations at major events such as RIS welcoming over

15,000 attendees

. Assembled and managed an action team of five people to tackle assigned

monthly projects, launch and coordinate small and major projects,

social events, fundraisers and workshops

. Organized, executed, and managed ABC's annual Holiday Get Away and

reunion dinner 2012/3 with my Action Team

. Reviewed 350+ applications and part-took in the process of

interviewing each applicant, choosing 75 of the most successful

candidates for the summer abroad program

Toronto Police Chaplain

Sept. 2011 - Present

Personal Assistant

Toronto, ON

. Assisted the Chaplain in all matters

. Regularly answered and made phone calls, emails, text messages,

letters, and invitations to various of his contacts: personal and

professional

. Ran small errands for food, coffee, groceries, commercial printing,

photocopying, and airport pick-up

. Drove the Chaplain throughout Canada to Montreal, Ottawa, Kingston and

even to New York

. Maintained a professional relationship while simultaneously being a

friend

. Regularly advised and counselled the Chaplain only when asked to do so

. Knowledgeable and efficient in Microsoft Office (PowerPoint, Word,

Excel)

Petro-Canada/Neighbours Nov.

2009 - Feb. 2012

Customer Service/Cashier

Georgetown, ON

. Entrusted with the responsibility of opening/closing the shift

. Safe dropped large amounts of cash and exchanged currencies as well as

bills for coins at the nearest bank

. Counted lottery tickets, cigarettes, and cash to balance out the end

of shift report (EOS)

. Efficiently and effectively managed the gas-pumps, car wash, and

kitchen when manager absent

. Developed friendly relations with regular customers and addressed them

on a first name basis

. Constantly complemented for my cheerful attitude and warm and

welcoming smile

. Developed the ability to effortlessly up-sell and diffuse hostile

situations with upset customers

Writing Sample

Introduction:

Planning For Competition: Catching The Tiger By

His Toe

The reform proposals put forth by the Action Program in the Prague

Spring of 1968 were introduced with the hope of creating a market economy

out of the ruins of a non-market Stalinist regime in Czechoslovakia, while

effectively maintaining elements of a socialist system, thereby achieving a

synthesis of socialism and democracy. Alexander Dubcek, the leader of the

reform movement, declared that the party's mission was "to build an

advanced socialist society on sound economic foundations...a socialism that

corresponds to the historical democratic traditions of Czechoslovakia"

(McNamee, "Prague Spring Remembered"). The dialectical approach used by the

intellectuals of the Prague Spring reform movement was based on historical

democratic traditions, inclined to provide socialism with a "human face"

rather than abandoning it completely. According to Friedrich Hayek's The

Road to Serfdom (1944), the synthesis is unlikely to succeed because he

claims that socialism and democracy are inherently contradictory to one

another. Addressing the practicability, or the impracticability of

socialist market economies, Hayek published a paper called Socialist

Calculation: The Competitive 'Solution' (1940) critiquing H.D. Dickinson's

Economics of Socialism (1939). This paper will assess Hayek's arguments

against, and criticism of social democracy and its respective market,

mainly from his two publications, and to compare them to the principles and

proposals of the reform movement in Czechoslovakia; therein, the proposals

of the Prague Spring reforms stage a rejection of Hayek's warnings and

provide a possibility to reconcile planning with socialism by "planning for

competition" ("Serfdom" 90).

Hayek's arguments should be discarded on the basis that his critique

of, and warning against a socialist democracy and its respective market

cannot rationalize the successes and failures of the Prague Spring reforms

for the following reasons: Although both societies - Czechoslovakia and

Hayek's society which he speculates in The Road to Serfdom, marked by

liberalism, capitalism, and democracy - are propelled into the process of

"transformation," they both start from different initial political and

economic conditions. Second, Hayek's work, and his critique of Dickinson's,

becomes a historical anachronism, unable to accommodate the implications,

sufficiency, or deficiencies of the proposals and reforms in

Czechoslovakia. Hayek's criticism of Dickinson's competitive socialism is

not "refuted" but is rather, for the sake of correct terminology,

"addressed" by the proposals of the Action Program of Czechoslovakia.

Nevertheless, the stance that this paper takes is that Hayek's claim that

all forms of socialism must be a "road to serfdom" is incorrect in the case

of the Prague Spring of 1968. As we will see, the Czechs' reversion to a

market economy - although with socialist traits - was their way out of

serfdom, constituting a revival of humanistic-democratic traditions and a

competitive market economy. Unfortunately, for the world, and the

intellectuals watching patiently from the stands, the Prague Spring was

brought to a halt by the invasion of 200,000 USSR soldiers before the

reforms and proposals in Czechoslovakia bore fruition (McNamee, "The Prague

Spring Remembered").

Conclusion:

We will conclude on Hayek's conclusion, found in the chapter on

Individualism and Collectivism in his book, The Road to Serfdom:

planning and competition can be combined only by planning for

competition but not by planning against competition" (90); that is

precisely what Alexander Dubcek and his reform movement proposed. In the

end, Hayek refutes himself. The hero always dies by his own hands, impaled

on his own sword.

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