Customer Service Food

ROSENTHAL JACKSON

**** ******** ***., ***# ** • Houston, TX 77056 • 832-***-**** (C) • 832-***-**** (H)

SKILL SUMMARY

STRENGTHS

• Ability to handle and prepare delicious quality food to handle large orders in stipulated time.

• Efficient in making different menu charts to attract customers

• Efficient in cost control while preparing delicious quality food where the organization profits and

customers are satisfied

• Excellent Customer Service skills

SPECIFIC SKILLS

• Hands on supervisory experience with banquet and a la carte cooking

• Expertise in meal planning and food preparation

• Familiarity with coaching, performance management and policy compliance

• Excellent leadership, communication and follow up skills.

• Expertise in Grilled Foods (Breakfast and Lunch)

• Knowledge of health and safety codes and regulations

• Safe operation of commercial food service equipment, including deep fryers, ovens, cook tops, and slicers

• Perform multiple tasks smoothly and efficiently in a fast-paced environment

• Ability to follow recipes, instructions and guidelines

• Ability to work independently and under pressure

• Experience in catering for up to 200 people

EXPERIENCE

HILTON INTERNATIONAL Houston, TX February 2014 – Present

Kitchen Supervisor

Supervised and coordinated daily activities of cooks and workers

• Assisted in all departmental functions

• Assumed primary responsibility for Kitchen food production

• Supervised personnel

• Followed established food safety, cleaning and maintenance procedures

• Kept department leadership informed of all events that affected the Kitchen

• Assisted Team Leader with inventory, margin analysis and cost control

• Assigned and directed work and trained kitchen employees

• Ensured service of proper portion, arrangement, and food garnish

• Provided cooks with needed items

• Maintained kitchen logs for food safety program and food products

• Assisted with executing orders from kitchen

EUREST (AIG BUILDING) Houston, TX January 2012– March 2014

Sous Chef (Chinese Station)

Responsible for creating daily Chinese Station Menu

• Successfully implement new items to Chinese Menu

• Prepared and assemble food for Chinese Station

• Cook grilled breakfast foods to order

• Handle special event catering

WHOLE FOODS MARKET (KIRBY DRIVE) Houston, TX October 2011 – May 2013

Sous Chef

Responsible for various Whole Food Stations

• Prepare foods for Hot Bar

• Meat Department

• Serve food from Chef Case

• Pizza Station/Backup Kitchen

• Prepare foods for Salad Bar

• Provide customer service upon request

ARAMARK (KBR DOWNTOWN FOOD COURT) Houston, TX January 2005 – December 2012

Chef (Barbeque Station)

Responsible for creating daily Barbeque Station Menu

• Successfully implemented new items to Barbeque Menu

• Cut, trimmed, and boned meats

• Clean and prepare vegetables and accurately measure ingredients

• Review inventory and submit orders in timely manner

• Handle special event catering

Chef (Salad Bar)

Responsible for creating daily Salad Bar Menu

• Prepared and assembled food for salad preparation

• Maintained accurate portion control

• Enhanced knowledge of utilizing a wide range of kitchen tools and utensils, include chopping knives and

vegetable grinders.

• Cleaned kitchen utensils and equipment

Chef (Grill)

Responsible for preparing grilled foods for breakfast and lunch for fast paced high volume area

• Prepared and assembled food according to established guidelines for grilling

• Cooked grilled foods to order

• Cleaned equipment for daily food preparation to maintain the highest standards of food and kitchen

hygiene

• Review inventory and submit orders in timely manner

• Catered regularly for groups of 100 to 200.

• Trained new cooks

Chef (Saute' Station)

Responsible for preparing sauteed vegetables and pastas for Lunch

• Created new recipes and updated existing menu with Asian, Mexican and Seafood dishes

• Portioned food items prior to cooking

• Prepared stock, thickening agents, garnishes and sauces for all dishes

• Performed other related duties and responsibilities as required or assigned

EDUCATION

Northeast High School (Oklahoma City, OK)

HS Diploma - June 1988

McKinney, TX Cooking School (July 1988 – July 1989)

Moses Lake Washington Cooking School (October 1989 – October 1990)

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