Shermona Hinton

*** *. ** ******, *******, IL 606**-***-*** 9787 acd7x4@r.postjobfree.com

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Objective

Seeking a position as a HRIS Administrator.

Qualifications Summary

Focused, reliable professional who combines training in Human Resources with hands on background in

interviewing, hiring, supervising, and evaluating employees.

Core Competencies

Training & Development, Interviewing, Performance Management, Project Management, Implementation,

Leadership, Decision Making, Problem Solving, Team Leader, Computer Literate, Relationship Building,

Supervision, Customer Service Oriented, Independent and Team Oriented.

Education

Bachelor of Science, Organizational Management

Northern Illinois University DeKalb, IL: June 2003

Professional Experience

Preferred Hotel Group Chicago, IL

Manager, Reservation Databases April 2012 Present

HR related Duties: Collaborate with HR in sourcing and evaluating prospective employees. Review pre

employment assessments, including professional and personality profiles. Conduct interviews that include

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situational questions. Train employees in job duties and technical skills. Address disciplinary and personnel

issues. Co facilitate annual performance reviews. Lead bi weekly status meetings.

• Developed a training manual for new hires that included technical instructions and flow charts.

• Currently cross training employees to take on increased responsibilities.

Managerial Duties: Supervise a team of 6 that enters and tracks data related to hotel reservations. Assign

duties to staff, and hold them accountable to meet goals. Manage relationships with clients and vendors.

Collaborate with several department heads to obtain and share information. Review weekly productivity

reports, and audit data for reports to ensure it is accurate. Lead weekly reports to senior managers.

Communicate effectively with clients and co workers from a wide range of countries and backgrounds.

Hotel Implementation Duties: Manage the implementations process for hotels in Preferred Hotel Group’s

Central Reservation System. Build hotel shells and expedite new hotel implementations and switches in the

GDS, IDS system with accuracy, efficiency and proper follow up and closure. Communicate new hotel go live

date completion with vendors. Maintain and implement system level tables in the Central Reservation System.

Assign task to the Reservation Database department team members as they relate to hotels go live date.

Collaborate with Senior Managers to ensure hotels are viewable and accurate in all systems.

Preferred Hotel Group Chicago, IL

Reservation Databases Analyst Feb 2007 Mar 2012

Answered clients’ questions, and troubleshot technical issues related to a hotel reservations system. Audited

files to ensure data accuracy. Followed up quickly to resolve clients’ requests. Collaborated with marketing to

obtain information for system updates.

• Served as a mentor to new employees.

• Promoted from a position as Reservation Database Agent (2004 2007).

Technical Skills

MS Office: Proficient in Microsoft Office Applications: CRM, Excel, Access, PowerPoint, Word, Outlook

Databases: Proprietary system for managing reservation and business reports

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