A ngela Jones

**** ****** ***

Windsor M ill, MD 21244

559-***-****

acd7ua@r.postjobfree.com

Professional P rofile

Dedicated sales manager/trainer with 15+ years of experience working in

mortgage, real estate, b2b and retail sales. Respected builder/leader of

customer focused teams; instilling a shared enthusiastic commitment to

customer service and satisfaction who is always striving to create a win-

win situation.

Customer Service Management Teambuilding & T raining

Complaint Handling & Resolution Loan Origination

Retail Operations Management Customer Satisfaction

F ront-End Supervision E nhancement

Sales & Ma rgin Improvement Cost-Reduction Strategies

Project Management

Professional Experience

LifeAngel Consulting, Windsor M ill, M D

Owner/President

January 2012 – present

Responsibilities:

Recruit and prospect for new business accounts.

Maintain existing client base and adapt to market change as needed.

T rain sales staff re: w riting bids and proposals for home improvement

p rojects.

Schedule inventory, delivery and distribution as required.

Customer advisor re: home mortgages, foreclosures, modifications and

r efinance options.

Per ry & Assoc., Catonsville, M D

Sales Manager/Modification Specialist

July 2009 – January 2012

R esponsibilities:

Recruit t rain and mentor sales team of 26 employees on requirements

n eeded for mortgage modification.

Manage inbound call center.

Set sales goals to increase performance and productivity

Managed front end operations to ensure friendly and efficient t ransactions

r egarding cost.

Ensured swift resolution of customer issues preserving customer loyalty.

Castle Point Mo rtgage, El k r idge,MD

Loan O riginator

January 2007 – June 2009

Responsibilities:

Field 25 to 50 inbound calls regarding home mortgage.

Educate and inform consumer on Fannie Mae, F reddie Mac and F HA

guidelines re: home mortgages.

Obtained paystubs, tax records,identification and employment

i nformation.

Input info into Mortgage Cadence and Clout to start refinance process.

Education/Certification

Marketing Degree Business Management

Certificate

Ma ryland Life I nsurance License Realtor Ma ryland and The

D istrict of Columbia

Project Management Certificate

References

References are available upon request.

Contact this candidate