Customer Service Representative

Lori Hatchett acd7qp@r.postjobfree.com

*** **** *** **, ******, GA 30276 Phone: 770-***-****

Career Overview

Summary of Qualifications:

• 13 plus yrs Dedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute to company success

• 5 yrs Customer-focused Medical registration experience

• Over 70% collection rate on past due balances, raising ER collection rates over 50%

• Proficient knowledge of multiple electronic medical information systems

• Reliable insurance and benefits verification experience

Accomplishments:

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

• Greeted customers upon entrance and handled all cash and credit transactions

Revenue

• Consistently generated additional revenue through skilled collection techniques

• Assisted customers over the phone regarding balances and payments

Work Experience

Entertainment Consultant

7/08 to Present

Georgia Poker Nights, Senoia, GA

• Provide personalized customer service to clients and patrons

• Manage Web Site

• Maintained customer database

• Streamline Payroll process accounting for a 20% cut in payroll cost

• Promptly respond to general inquiries from staff and clients via e-mail and phone

ER Registration Clerk

10/11 to 4/14

Mountain Lakes Medical Center, Clayton, GA

• Provided excellent customer service to patients

• Registered new patient into billing system and obtain correct billing information

• Verified insurance eligibility and benefits

• Assisted walk-in patients with billing questions, problems or complaints

• Monitored and Identified billing errors and notify billing department

• Collected co-pays and solicit payment from patients with balance due

• Followed up on Workman's Comp/Auto Accidents to insure proper billing information is obtained

• Trained new employees on electronic MIS

Registration Clerk

11/10 to 9/11

Papp Clinic, Newnan, GA

• Provided excellent customer service to patients

• Registered new patient into billing system and obtain correct billing information

• Assisted walk-in patients with billing questions, problems or complaints

• Collected co-pays and solicit payment from patients with balance due

Manager/Barista

4/2005 to 3/2010

Senoia Coffee Co., Senoia GA

• Provided excellent customer service

• Created spread sheet for all inventories to decrease time and payroll costs

• Maintained inventory levels and ordering, as well as, direct contact with all vendors

• Organized and maintained files/filing system

• Trained and scheduled employees

• Maintained health code mandates

• Preformed closing procedures including cash drawer and deposits

Educational Background

BS CIS - Web Development & Administration

Devry University – Decatur, GA

AS CIS - Internet Specialist Web Design

Griffin Technical College – Griffin, GA

AS CIS - Networking Engineer Specialist

Griffin Technical College – Griffin, GA

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