Customer Service Manager

Brooke Pulver

Assistant Manager, Shift Supervisor, Station Attendant, Fast Food Attendant -

Quiznos

Roseburg, OR

acd7q9@r.postjobfree.com - 541-***-****

Motivated results-oriented individual. High Producer, Strong Interpersonal Skills, Effective Problem-Solving

Capability, Quality Results, Clear Vision, with a Customer-Driven Focus. Motivated Detail-Oriented Individual

Excels at working both individually and in team environments. Proven ability to make difficult decisions in

stressful situations Producing Strategic Outcomes.

WORK EXPERIENCE

Assistant Manager, Shift Supervisor, Station Attendant, Fast Food Attendant

Quiznos - Roseburg, OR - September 2009 to Present

Roseburg, OR

I have worked at Quiznos for 3 years, and possess my Food Handlers Card. I have worked in many different

capacities including Assistant Manager, Shift Supervisor, Station Attendant, Fast Food Attendant, Cashier,

and Sub-Sandwich Maker.

Assistant Manager Duties

Performed and implemented overall store management, performed inventory and money control system. Took

charge of staff and made sure all food safety guidelines were followed along with the company's standard

in maintaining cleanliness. Directed the store's safety and security. Maintained business records during shift

and provided excellent customer service at all times. Reported directly to the store owner and Manager while

performing my basic duties of supervising the store's daily operations, to make sure that food safety, product

handling and preparation as well as the company's cleanliness standards were maintained. Recommended

staff promotions, terminations, and or transfers. Conducted written and verbal evaluations in regards to

employee's performance. Helped to plan and implement promotions and special events.

Shift Manager Duties

Was in charge of the overall operations during a shift to make sure that food handing and product preparation

followed the company's standard operating procedures. Implemented food safety, maintained cleanliness and

performed inventory control both

on the supplies as well as on the equipment owned by the store. Efficiently scheduled every staff's work shift

to avoid confusion and ensured that the overall operation of the store will run smoothly. Trained newly hired

personnel and performed basic responsibilities of on-duty managers. Ensured appropriate product freshness,

inventory levels, merchandise presentation, signing and assortment in all areas of operations. Controlled food

waste, and product inventory.

Cashier & Food Handler

• Processed information and merchandise through computer system and POS register system

• Communicated with associates and customers

• Operated and used all equipment necessary to run the facility

• Moved and handled merchandise throughout the store weighing up to 50 lbs.

• Worked varied schedules including nights, weekends, and holidays

• Ensured each customer received outstanding customer service

ADDITIONAL INFORMATION

I do have my ged

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