Customer Service Representative

Darren B. Clark Jr.

Current Address: ***** ******* ******, ***** ********, Maryland 20772

Cell Number: 240-***-**** E-mail address: **********@*****.***

My objective is to succeed and surpass the expectations set before me so that I can

therefore become distinguished in the company. I am a hard-worker, quick thinker, and fast

Objective

learner in whatever I do. I have excellent and strong customer service skills, also a variety

of skills in management, computer technology, telecommunications, and technical skills. I

am pursuing a career so that I am able to support myself in this tough economy. I

appreciate you for taking time out of your schedule to read my resume.

September 2011-Current Annapolis Junction, MD 20701

Experience

Constellation Energy An Exelon Company

Customer Service Representative/Administrative Assistant

• Respond and resolve customer inquiries, compliments and complaints

in a professional and courteous manner.

• Consistently meet individual and departmental performance standards

and goals.

• Coordinate with other departments to provide feedback and status

reports regarding problem identification and resolution.

• Interaction with customers to explain gas and electric supply rates in

specified territories

• Receive and respond to incoming correspondence in the form of email,

fax, and mail.

Supervisor : Connie Keefer/ Savvas Spanos 240-***-****

May 2011-August 2011 Mitchellville, MD 20721

Food Lion

Front End Sales Assistant/Office Manager

• Work directly with the Customer Service Sales manager and the

Assistant Customer Service Sales Manager in maintaining/improving

Food Lion customer service standards on the front end of the store.

• Handle cash reports, register checkups, deposits, checks, Western

Union, Money Orders and performed the Sales Associate and Service

Associate duties as needed.

Manager: Brandie Hurston 301-***-****

January 2011-February 2011 Arlington, VA

Access Worldwide Corporation

Customer Service Representative

• Telemarketing/Sales to small business owners for AT&T products in a

call center environment with inbound/outbound calls.

Supervisor: JaneFrances Nyette, 800-***-****

June 2007-July 2010 Largo, MD Comcast

CommTech2/Advanced Service Specialist/Customer Service

• As a high potential Advanced Service Specialist/ (November 2009 to

July 2010), I have provided technical support via phone with

telecommunications equipment, as well as billing, sales, and customer

service requests. Inbound/Outbound calls, able to operate multiple

computer screens and multi-task while speaking politely/professionally

to customers.

Supervisor: Paul Beaman 301-***-****

• As a Service Technician (full time 40hrs + a week), I have gained the

knowledge and skills necessary to perform basic telecommunication

operations. Awards include 1 year of driving without any accidents and

excellent customer service and professionalism. Provide accurate

customer service. Install cable and video services. Troubleshoot and

resolve problems, also explain billing procedures and product

education. (June 2007 to November 2009)

Supervisor: John Molvin, 301-***-**** Human Resources: 301-***-****

August 2006-March 2007 Lanham, MD

Blockbuster

Customer Service Representative/ Shift Leader/MOD

• As a Customer Service Representative (part-time less than 40 hrs/week), I was

responsible for cashiering, assisted customers, handled administrative tasks including

general store clean up, and managed inventory for returned products, bank deposits, and

assigning tasks to fellow employees.

• As a Shift Leader/Manger on Duty (MOD), I managed the store, ran the day-

to-day operations, used cashier skills, and provided customer service related to products,

sales, and concerns. (Promoted within two months).

Manager: Barbara McChearn 800-***-****

April 2006-June 2006 Hyattsville, MD

E*Trade Financial via Access Worldwide

Financial Service Representative

• As a Financial Service Representative (full time), I assisted customers with large

bank and brokerage accounts such as wire transfers and account maintenance. Acted as

liaison from customer to broker, used customer service and computer skills.

Director of Operations: Juan Rivera 703-***-****

August 2005-April 2006 Hyattsville, MD

U.S. Department of Homeland Security, Federal Emergency Management Agency

(FEMA) via Augmentation Inc.

Customer Service Representative

• As a Customer Service Representative (full time), I assisted Hurricane

Katrina and other disaster victims using scripts and standard language. Provided

account maintenance, used computer skills, and provided customer service

Supervisor: Keith Russell 301-***-**** ext 5850, cell 917-***-****

POC: 301-***-****

Education 2006-2007 University of Maryland University College/ College Park, MD

Major B.A in Criminal Justice

2004-2005 George Mason University/ Fairfax, VA

Major B.S in Computer Engineering

2000-2004 Parkdale High School/ Riverdale, MD

Graduated June 2004 High School Diploma University High School Program

References D’Angelo Roberts 202-***-****

Aaron Gaskins 202-***-****

Marell Smith 240-***-****

Darnell Walton 202-***-****

Carla Pena 301-***-****

Contact this candidate