Nelson Colon

* ***** *****

Manahawkin, NJ *****

848-***-****

acd7nd@r.postjobfree.com

Solutions Architecture . Project/Technical/Account Management .

Business analyst

QUALIFICATIONS SUMMARY

A self-motivated and highly versatile Project/Technical Management

Professional with over 15 years of experience in complex and intense

environments. Experienced in strategy, design, implementation and

operations with a reputation for developing and delivering innovative,

scalable business-oriented solutions on time and within budget.

. Possess the ability to effectively manage/coordinate projects,

interface effectively with people and to establish end-user

credibility/satisfaction; regularly serve as a "go-to" person providing

advice/assistance to staff, peers and others.

. Recognized for very strong technical competence, ability to contain

costs and meet aggressive budgets/schedules.

. Excellent oral/written communication, group presentation and

listening; superior capability to evaluate technical issues from a

business standpoint and translate same into hardware/software

requirements and detailed project plans.

. Thrive under pressure, efficiently manage multiple competing

priorities and expertly resolve complex problems.

AREAS OF EXPERTISE

Project Management & Control . Financial/Marketing Strategies .

Cost/Benefit Analysis . Team Leadership

Technical Analysis/Problem Solving . Training . Personnel Management

& Development

Client Relationship Management . Scheduling/Manpower Planning .

Client Needs Assessment

PROFESSIONAL EXPERIENCE

Career Overview

. Demonstrated record as a top performer in all positions held;

established a reputation for outstanding achievements and as a leader who

has never failed to achieve or exceed established goals.

. Expertly build/develop top-performing teams utilizing demonstrated

capabilities to lead by example, and to train, motivate and instill

teamwork concepts

. Perform detailed analyses of client needs, develop creative

solutions, prepare proposals and budgets, deliver clear and concise

presentations to key decision makers, and proficiently negotiate

contracts.

Selected Career Highlights & Accomplishments

Innovative Technology SOLUTIONS Manalapan, NJ - 2012 to Present

Associate Director, Professional Services for New Jersey and New York

Region

Reporting to the Vice President, Professional Services, and in daily

interaction with the CEO and CFO, manage a team of 70 engineers and 7 Site

Managers with overall responsibility for 70% of the company's accounts.

? Accounts include prestigious organizations such as Campbell's Soup,

TRAC Intermodal, Matheson TriGas, Lutheran Medical Hospital, Pearson

Education, Phibro, Benjamin Moore, Foster Wheeler, Sabert, MSC and more.

? Sales Support skills/proven sales abilities were key in securing the

majority of these contracts and this expertise is regularly employed to

provide support to the marketing team in crucial situations.

? Oversee projects/project managers, schedules, budgets, client

relations, equipment/software specifications and installation and more;

serve as Lead Implementation Associate Director on high profile projects.

? Conduct contract review/assessment of customer processes, develop

Implementation Plan/SOW, establish schedule, staffing, coverage,

discipline and compensation levels, interview candidates needed to

implement technical requirements and arrange for training of on-site and

remote RSSC technicians to adhere to customer workflows.

? Design and Implement Infrastructure Level support and monitoring for

CISCO, AVAYA, and Juniper.

MPLS Vendor management Cisco, Juniper, Avaya, Windstream, and 1901

group.

? Create Standards Operating Guide documentation defining

processes/procedures conforming to client guidelines.

? Develop relationships with service vendors such as moving companies,

refurbishment/software specialists and more.

? Perform on-site visits designed to enhance customer satisfaction and

to provide client with the latest recommendations on other managed

services which the company provides.

Nelson Colon

Page 2

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS (Continued)

Merck Branchburg, NJ - 2009 to 2012

Solutions Architect/Account Manager - Merck Manufacturing Division

Planned and designed infrastructure/application service-based solutions to

meet business requirements pertaining to over 65 programs and projects in

the Clinical, Regulatory, Safety, and Biologics/Vaccines & Informatics

areas.

? Integrated systems/technology into manufacturing process utilizing

applications provided by Siemens, Honeywell Systems, Johnson Control

Systems, Warehouse Management Systems, Velquest, Empower, KRONOS, SPC

Infinity QS, MIDAS, SP2000, RF Units, SCADA, BAS, BMS, WMS, SAP, PI,

Nucleus, LABWARE LIMS, and THINMANAGER.

? Headed a major Datacenter Consolidation initiative related to move of

manufacturing operations to North Carolina; engaged with Site Leads to

develop strategy for migration of DCC servers and hardware, facilitated

application and server assessments, and contributed to Apex and Remedy

updates performed by Configuration Manager.

? Managed Velquest Project which consolidated the usage of the CDS

systems (28 sites/4200 users) to one application SMARTLAB and to one

datacenter (CTC) in support of Merck's datacenter consolidation plans.

? Re-engineered the Change Management process (QA) to include process

improvements and add functionality to support the International Change

Process which was formerly implemented through manual or small site

tracking systems; included support for GRA tracking charts and the

generation of Tracking records for up to 70 international sites.

? Managed Empower project which consolidated usage of the CDS systems

into one application, Waters Empower CDS - a chromatography data system,

used by Merck to control and collect data from HPLC and GC laboratory

instruments.

Schering-PLOUGH Summit, NJ - 1998 to 2009

Project Manager . Project Engineer . Solution Integrator . Lead

Technical Analyst

Various leadership positions within a fast-paced infrastructure

organization specializing in critical enterprise systems and strategy,

developmental technologies and security.

? Gathered application business requirements pertaining to over 32

programs and projects relative to the implementation of

WAN/Windows/Citrix/TSM/LINUX/VMware/HP UNIX/IBM Mainframe/Database

solutions for the business while aligning to Pharmaceutical Validation

practices.

? Provided support to the implemented designs, assisted in

troubleshooting efforts and performed Disaster Recovery exercises for

validated applications.

? Resolved a workstation overheating issue which developed during

implementation of a Liquids in Bottles Project through implementation of

THINMANAGER technology; solution also cut workstation operating costs by

32%.

Prior EMPLOYMENT Various NJ Locations - 1990 to 1998

Lead Technical Analyst Positions, Dezine Associates . Dataflex .

Vanstar . Compucom

Implemented LAN/WAN infrastructure utilizing CISCO, HP, DELL, IBM,

Novell 3.12-4.0 and Windows OS systems.

EDUCATION & TRAINING

B.S., Computer Science, DeVry UNIVERSITY Chicago, IL - 1990

Continuing Education (Selected)

ITIL Technical Project Management Training . Cisco Internetwork

Design, Cisco Network Security, Cisco Advanced Router Configuration, Cisco

Internetworking Troubleshooting . AMA IT Project Management Training .

Microsoft Solutions Framework - Project Management Training . Citrix MPS40

Suite . VMWARE Suite . cGMP Training for Information Technology .

cGMP in the Pharmaceutical Industry . cGMP Computerized Systems . 21CFR

Part 211 Electronic Records & Signatures . Xenapp Training . ITIL

Foundation . Citrix Metaphrame XP Suite . Lean/Six Sigma (Yellow Belt) .

PMP Training . System Development Life Cycle (SDLC)

AWARDS

Distinguished Contributor Awards (Schering) - 2002 to 2005

Global Change Management Award (Merck) - 2009 to 2012

Awards for Team Leadership (Schering/Merck) - 2000 to 2012

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