Customer Service Administrative Assistant
Resume:
TIARA D. STRINGFIELD
**** ****** ***** *****, ***** Marlboro MD 20774
(cell) 804-***-**** • (home) 301-***-**** *****.***********@*****.***
ADMINISTRATIVE ASSISTANT/PROCUREMENT/CUSTOMER SERVICE REP
Organization • Client Care • Verbal/Written Communication • Project Planning/Presentation
Proficient, self-motivated administrative professional with a proven track record in customer service, time-management,
Objectives: implementation, overseeing daily schedules, and following procedure. Superlative communicator and organizer with
the proven ability to:
Systemize, target and resolve problem areas. Ensure optimal customer service.
•
Monitor diverse information, liaise with management, and generate narrative/statistical reports.
•
Prepare PowerPoint presentations, spreadsheets, data packages.
•
Procurement, budgeting accounts
•
Communication • Customer Service/Call Center • Organization/Coordination • Data Entry • Problem-Solving
Clerical/Supervisory Support • Typing/Correspondence • Planning/Implementation • Daily Operations
Research/Analysis • Presentations/Special Projects • Scheduling • Spreadsheets/Reports
• Dispatching
PROFESSIONAL EXPERIENCE
1NW CONTACT- 11/16/2013 – 02/25/14
Enrolment Specialist – Assist qualifying patients with enrolment into medical equipment program for Medicare.
• Assist patients with signing up for medical equipment using Medicare
• Intake all medical insurance information
• Explain the benefits of the program and the medical equipment dedicated to the patients specific illness to ensure the
patient receives top quality service
• Input all patients information into medical database
• Check previous orders for medical equipment placed by patients
• Ensure positive feedback from patient to make sure patient feels they received top of the line assistance
• Maintain a 80% conversion rate from inquiry to lead for Medicare
AUSRION/NEWCORP WORK AT HOME - 08/7/2013 – 11/16/2013
Customer Service Representative Virtual Call Center – Assist customers with technical support and Products for Direct TV
Core Competencies:
Resume
• Assist customers with technical issues with direct tv equipment
• Answer billing inquiries
• Up sale all products sold for Direct TV (Insurance Plan for equipment, new receivers, packages)
• Set up service calls
• Take 150-200 plus calls per day
• Provide comprehensive, timely, and high quality service to all internal and external customers
• Ensure individual and unit goals are achieved on a daily basis
• Actively support the retention efforts
PEPCO, Forestville, Maryland 4/11/11-12/4/12
Customer Service Representative B – Assist customers Residential and Commercial in the inbound Call Center.
Core Competencies:
• Provide optimal customer care, answer over 250+ calls daily
• Generate work orders for disconnections/reconnections and new service
• Contact emergency dispatch for outages
• Take payments for billing/answer all billing inquiry ’s
• Issue incidents reports or complaints against technicians
• Data Entry, Reports and Special Projects as needed
Provide comprehensive, timely, and high quality service to all internal and external customers
•
Ensure individual and unit goals are achieved on a daily basis
•
Actively support the retention efforts
•
WASHINGTON SUBURBAN SANITARY COMMISSION, Laurel, Maryland • 2010-2011
Call Center Customer Care Agent 1 (temporary position): Assisted customers Residential and Commercial in the inbound
Call Center.
Core Competencies:
• Provided optimal customer care, answered 150+ calls per day.
• Generated work orders for new service, assisted with scheduling water connections/disconnections. Dispatched
emergency crew to the location of water main breaks.
• Oversaw and maintained database.
Provide comprehensive, timely, and high quality service to all internal and external customers
•
Ensure individual and unit goals are achieved on a daily basis
•
Actively support the retention efforts
•
Resume
CONVERGENCE MARKETING, Millersville, Maryland • 2006-2009
Call Center Representative: Managed client care, resolved problems, maintained database, offered diverse departmental
support.
Core Competencies:
• Manned multiple phone lines.
• Facilitated order confirmations, assisted with product layouts/retail displays/marketing tools, liaised with outside sales reps
and merchandisers.
• Staffed special projects as needed.
• Reviewed travel expense reports from outside employees.
• Dispatched Emergency cleanup crews for unsafe working environments behind layout placement
STRATEGIC SOLUTIONS CENTER, New Carrolton, Maryland • 2005
Procurement Manager (contract position): Conference planner and liaison with the State of Maryland ’s Department of
Transportation.
Core Competencies:
• Prepared PowerPoint presentations and assembled conference packages.
• Scheduled focus group meetings, analyzed feedback, prepared statistical and narrative reports.
• Organized correspondence, generated spreadsheets, and consolidated reports.
• Created budget for upcoming projects
NATIONAL ASSOCIATION OF BLACK ACCOUNTANTS, Greenbelt, Maryland • 2004-2005
Administrative Support Specialist (temporary position): Served as front office Manager, out-of-state convention
Coordinator and special projects Assistant to the Deputy Executive Director.
Core Competencies:
• Provided clerical support to 6 department managers.
• Supplied procurement and inventory maintenance.
• Answered multiple telephone lines. Sorted, logged and disseminated mail.
TIARA D. STRINGFIELD • Page 2 • *****.***********@*****.***
LAW OFFICES OF YOLONDA SIMMS, Upper Marlboro, Maryland • 2001-2004
Administrative Assistant: During absence of the attorney, assisted in office management.
Core Competencies:
• Researched background information and evidence to support court case proceedings.
• Analyzed evidence, scheduled appointments, prepared/filed motions and appeals, drafted court motions.
• Conducted client meetings and managed administrative staff.
• Reviewed travel expense reports.
• Prepared documents for lead attorney, and served as liaison between client and attorney.
PG & E ENERGY TRADING CORPORATION, Bethesda, Maryland • 1998-2001
Administrative Assistant/Trading Floor Assistant: Acted as special assistant to the CEO.
Core Competencies:
• Assisted 30 Power, Gas and Financial Traders.
• Prepared expense reports, generated spreadsheets.
• Scheduled appointments and coordinated meeting facilities.
• Answered all Terret telephone system( +30 lines) incoming calls.
• Sorted and disseminated correspondence.
• Provided data entry support.
Resume
Additional Professional Experience includes: Fans Service Assistant, Date Entry Clerk, and Sales Associate. Details available
on request.
EDUCATION
Business
Kaplan University
Prince George’s Community College, Largo, Maryland
Affiliations: President of Union of Black Scholars/Prince George ’s Community College (PGCC), Vice President of Student Body
Government/PGCC.
TECHNICAL EXPERTISE
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Lotus Notes • Telnet • Internet Research • Ampact System
• OMS, EOS,
Resume
TIARA D. STRINGFIELD
2009 Robert Bowie • Upper Marlboro, Maryland 20774
(cell) 804-***-**** • 301-***-**** Home • *****.***********@*****.***
Dear Sir or Madam,
With a compelling +15 year background in customer service, daily operations, and clerical support, and a commitment to
organization, written and verbal communication, and client satisfaction, I am now seeking an opportunity to make key
contributions to your company.
I have built my career on an ability to systemize and maintain every facet of correct office procedure, documentation, reports,
and correspondence while maintaining compliance with accepted professional standards.
My roles in the past have ranged from Customer Care Agent to Call Center Representative to Dispatcher to Procurement
Manager to Administrative Support Specialist to Administrative Assistant to Trading Floor Assistant.
A sample of my accomplishments from these positions includes: phones/client care, verbal and written communication,
generating statistical/narrative reports and spreadsheets, project planning and presentation, scheduling, data maintenance,
ancillary support, and problem resolution.
Please accept this letter and enclosed resume as an introduction to my skills and background. For a more detailed presentation
of my expertise, feel free to contact me at your earliest convenience to schedule a conference. Thank you in advance for your
consideration and I look forward to our conversation.
Sincerely,
Tiara D. Stringfield
Resume
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