Customer Service Medical
Resume:
Hilda Rojas
*** ******** **** **. *************, GA 30044 786-***-****
h *********@*****.***
M edical Receptionist Resume
Personal Profile
• Responsible for maintaining the smooth running and operation of all front
desk activities in a busy medical practice. Helping the doctors and medical
staff by managing their administrative and secretarial duties.
Maintaining confidentiality regarding all patient, personal, and medical
•
center information
Diligent detail-oriented of all office functions, with a solid background in
•
the healthcare field
Observe and care for patients throughout examinations to ensure their
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safety and comfort
Computer skills, Microsoft Office, Power Point and Excel
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Excellent verbal and communication skills
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High work ethics and personal values
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Excellent technical skills
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Fluent English/ Spanish
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Excellent customer service
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Maintaining a clean reception area to show a professional image.
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Education
• Professional Training Centers 2011
Miami, Florida
• Diagnostic Medical Sonographer
• Occupational Associate Degree
• G. Holmes Braddock Senior High School 2006
Miami, Florida
• High School Diploma
Certifications
Sonography Principles and Instrumentation (SPI), ARDMS Eligible, OSHA, HIV,
BLS, First Aid
Work Experience
2007-2011
FANEU IL, INC.
M iami, FL
Supervisor/ Toll collector
• Supervise employees
• Collect fairs
• Cash handling
• Cash drawer reconciliation
• Customer service
ANGEL REHABIL ITATION MEDICAL CENTER, INC. 2011- 2012
M IAM I, FL
Medical Receptionist
Gather information about patient’s benefits and treatments
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Answering incoming calls
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Transfer incoming calls to the right departments
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Making and rescheduling appointments
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Organized and file patient charts
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Provide information to other medical providers
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Billing and coding procedures
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Great costumer service.
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Wellmax Medical Center 2012- 2013
M iami, FL
Medical Receptionist
• Answering telephone calls and dealing with face to face enquiries.
• Politely greeting patients and visitors to the center.
• Explaining the practice procedures to new patients.
• Dealing with all requests in an efficient and courteous manner
• Scheduling appointments for patients
• Explaining the practice procedures to new patients
• In charge of the doctors diary
• Checking patients in and out
• Accurately collecting information and personal details about patients
• Arranging any necessary follow up appointments for patients with hospitals or
with other healthcare professionals
References available upon request
Contact this candidate