Christopher Hundley

**** ****** ***** *****

Woodbridge, VA 22191

Email: acd7jj@r.postjobfree.com

Phone: 248-***-****

Professional Profile:

• Consummate professional with a passion for achieving results

• Excellent interpersonal skills which enables effective communication at all levels within an

organization

• Possess strong critical thinking skills and flexible management style

EDUCATION: Michigan State University, East Lansing, MI

Bachelor of Arts -Human Resources & Society

Graduated May 2011

PROFESSIONAL EXPERIENCE:

Freddie Mac, Mclean,VA

Business Operation Analyst December 2013-Present

• Assist in the research of remittance discrepancies and responsible for distribution and verification

of account information to the customer

• Responsible and accountable for the coordinated management of multiple related projects directed

toward strategic business and other organizational objectives

• Aligned and lead functional groups to ensure timely launches were executed

• Lead password reset project for all our West Coast business partners

• Support customer setup activities in the OIDM and OIM systems

• Responsible for initiating remittances and participate in annual contract amendments, prepare

management reports for billing and process ad-hoc requests

Bank of America, Fairfax, VA

Mortgage Loan Analyst/Project Manager, Aug 2012-October 2013

• Project Manager lead for consumer loans in the East Coast markets

• Analyze financial information including operating statements and net worth statements to determine

appropriate loan size, terms, and pricing.

• Investigate credit ratings with credit bureaus and reporting agencies.

• Review various reports including appraisals, environmental documentation, and engineering reports

to determine compliance with investor requirements.

• Collaborate with internal customers and business partners to identify, prioritize, and implement

improvements to the existing data collection and analysis

JPMorgan Chase, Columbus, OH

Branch Operations Support Analyst, January 2012-July 2012

• Maintained 95% quality score during employment and created tracking system to obtain quality

scores for entire project team

• Develops problem solutions by describing requirements in a work-flowchart and diagrams.

• Evaluated and managed multiple reporting tools for monthly project updates

• Generate detailed weekly status reports and final summary reports within project timelines in order

to provide managers with information essential to each project’s success

Verizon Wireless, Dublin, OH

Customer Service Representative/Analyst, July 2011- January 2012

• Maintains quality service by establishing and enforcing organization standards.

• Analyzed customer trends and data in order to better support customers

Maintains systems by researching and resolving problems; maintaining system integrity and

security

• Evaluated and reported key operational metrics to various internal users, such as department heads,

top executives and segment managers

• Met monthly quota for product sales to become lead seller on site

• Prepared customers to use system by conducting training.

.

Additional Skills: Proficient in Microsoft Excel, Powerpoint, Word and Outlook, Sharepoint, Project

management experience

References provided upon request

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