Julie A. Dumbrique

**** *. ***** ** *** A

Gardena, CA 90247

310-***-****

acd7gl@r.postjobfree.com

Objective: Seeking a challenging position where strong interpersonal,

communication skills, and multitasking skills are desired, in which I can

utilize my education and experience.

Experience:

Los Angeles Harbor College, Wilmington, CA

February 2012 to December 2013

Full-time Student

Completed coursework

Employee Innovative Solutions contract with Alphatec Spine, San Diego, CA

October 4, 2010 to November 12, 2011

Quality Complaints Investigator/Coordinator

. Work closely with engineers to investigate medical device product

complaints.

. Receive, review and enter complaint records, while searching for

trends.

. Communicate with surgeons and sales reps regarding complaints.

. Work closely with receiving and customer service regarding RMAs.

. Ensure compliance with FDA and reporting requirements.

. Coordinate corrective and preventive action activities.

. Tested and validated System Admins test plans for Agile to fully

exercise updates and system functionality.

. Assist in Document Control

. Other duties and projects as requested.

Amylin Pharmaceuticals, San Diego, CA

March 20, 2009 to August 6, 2010

QA Analyst II

. Physical receipt, triage and investigation of product complaints

received on site at Amylin.

. Investigations are hands on with returned product, visual and

functional in nature and include data entry into various databases.

. Process no product return complaints, as paper-based, from various

databases.

. Investigate and input data entry into various databases.

. Implement and/or assist with the implementation of complaint-related

corrective and preventive actions.

. Assist in Amylin's Annual Product Quality review process by

summarizing complaint-related data as requested by management.

. Follow-up with contract service providers, including call center,

return pack vendor and others as needed.

. Follow up on aged complaints/investigations pending resolution and

closure.

. Review, approve and close complaints as requested.

. Generate and update our work instructions and other documentation as

needed.

. Tested and validated System Admins test plans for Oracle AERs and

Track Wise to fully exercise updates and system functionality.

. Other duties and projects as requested.

Amylin Pharmaceuticals, San Diego, CA

January 29, 2007 to March 20, 2009

QA Analyst I

. Process complaints from various databases, investigate and include

data entry into various databases.

. Implement and/or assist with the implementation of complaint- related

corrective and preventive actions.

. Assist in Amylin's Annual Product Quality review process by

summarizing complaint-related data as requested by management.

. Follow up with contract service providers, including call center,

return pack vendor and others as needed.

. Follow up on aged complaints/investigations pending resolution and

closure.

. Other duties and projects as requested.

Prescription Solutions, Carlsbad, CA

February 26, 2001 to January 19, 2007

Senior Pharmacy Technician

. Input prescriptions.

. Call and write to patients, pharmacists, doctor's offices and

insurance companies.

. Documenting all calls.

. Resolving claims issues.

. Verifying patient information and coverage.

. Meeting processing and quality standards.

. Assisting in other areas as needed.

Manpower contract for Prescription Solutions, Carlsbad, CA

September 2000 to February 2001

Pharmacy Technician

. Receive and place order/reorders.

. Research and resolve routine to complex claims or prescriptions

issues.

. Process prescriptions.

Licenses and Certifications:

Pharmacy Technician (State of CA)

References:

Available upon request

Contact this candidate