Customer Service Human Resources

Rebecca Jane Stortstrom

acd7bb@r.postjobfree.com

*** *** **** *** #*** Lake Mary, FL 32746

240-***-**** (Cell)

Skills Summary

Budget tracking HRIS Oracle Advanced Applicant tracking

and analysis (PeopleSoft/Oracle) Financial/HR Microsoft Suite systems

NACI public trust Adobe Acrobat Strategic planning Payroll Public

clearance management Administration

Customer Service Contracts SalesForce Recruiting and I-9 employment

administration staffing verification

Education

West Virginia University, Morgantown, WV

B.A. in Communications, December 2008

Work Experience

Kelly Services

In-house Staffing Supervisor (temporary assignment)

Feb. 2014-present

• Provided temporary staffing and recruiting support on CTB/McGraw Hill project.

• Interviewed potential candidates.

• Completed hiring paperwork and I-9 forms for new hires.

National Heart, Lung and Blood Institute, Nat’l. Institutes of Health

Administrative Management Technician (Contractor)

November 2011- January 2014

• Human Resources/Personnel Management:

o Advised lab staff on appropriate human resources actions and hiring mechanisms.

o Ran HR reports using PeopleSoft and Oracle to track staffing and pay changes.

o Prepared personnel action forms and memos for director-level approval.

o Processed promotions, status changes and terminations in HRIS systems and Excel.

o Assisted in recruiting and employee on-boarding for certain positions.

o Maintained personnel files for records management.

o Monitored domestic and foreign fellowship appointments. Coordinated with Immigration

Services to submit appropriate paperwork.

• Budget, Finance and Management

o Gathered data from various financial management systems to use for monthly budget

reports.

o Analyzed data to make projections and track trends in order to properly manage funds.

Total budget expenditures for average lab are approx. $10 million per fiscal year.

o Advised investigators and lab staff on projections and future spending.

o Managed multi-year contracts for large pieces of equipment and professional services.

• Travel:

o Reviewed all travel actions for 3- 6 branches/centers for accuracy and NIH Policy

compliance.

o Learned NIH travel policies for all classifications of travel (domestic, foreign,

sponsored) and applied accordingly in daily work.

o Instructed and trained new lab support staff on how to properly create vouchers.

Corporate Executive Board

Client Support Associate

June 2010- November 2011

• Served as first point-of-contact for CEB’s 15 finance and strategy membership programs.

• Retrieved pieces of financial research for members and escalated more in-depth research

requests appropriately.

• Tracked, managed and resolved client questions using the Salesforce system.

• Used Excel, Salesforce, Eloqua and other systems to support sales, marketing and research

initiatives.

• Implemented and edited an internal newsletter within the department to keep colleagues up to

date on research updates and technical issues across various membership programs.

Access Intelligence

Marketing Coordinator

December 2009- May 2010

• Served as principal contact via phone and email for all awards programs and events for several

brands.

• Implemented e-mail marketing campaigns using Lyris and Excel.

• Assisted in set-up, marketing and registration for webinars/on-line conferences.

Additional Work Experience

GAP Solutions/NIH, Contract Front Desk Assistant. April 2009-Dec. 2009

Access Intelligence, CableFax Student Intern. May 2008-August 2008

WVU New Student Orientation program, Tour Guide. September 2007- December 2008

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