Customer Service Management

Location:

Posted:

May 21, 2014

CAITLIN STOPPER

267-***-**** / acd795@r.postjobfree.com

Professional Experience:

RevZilla.com: Office Orchestrator, July 2013 - May 2014

- General office management, customer outreach, vendor and employee service

- Event planning, travel management and planning

Getting More, Inc.: Publications Manager/Executive Assistant, Feb 2013 - July 2013

- Management of author’s paperback, hardcover, and ebook sales both domestic and international - sales,

marketing, international book tour organization, domestic and foreign rights management, royalties

management.

- Domestic and international travel arrangements, workshop organization, scheduling, office equipment

management and organization.

Sogang Language Program (SLP): Teacher of English as a Second Language, Feb 2012 - Sept 2012

- Teacher to 5-12 year old Korean students in Incheon, Republic of Korea

- Lesson planning, material creation, and curriculum creation for various SLP schools throughout Korea

Elray Manufacturing Company: Executive Assistant, May 2005-Sept 2010

- Accounts payable/receivable management, customer service, general office duties.

- Advisor to company leadership on congressional developments in regards to small business,

manufacturing and healthcare issues.

- Basic translation between French and Spanish-speaking customers and Elray Mfg. Co.

U.S. Senate Committee on Commerce, Science, and Transportation; Office of the Minority

under U.S. Senator Ted Stevens (R-AK): Intern, 2006

- Authored several dozen original press releases for various media outlets.

- Organized various congressional hearings for senior committee staff.

- Helped author several pieces of legislation on various transportation and consumer safety issues.

- Hosted and organized numerous international officials during confidential deliberations with the U.S.

Senate.

Washington, DC office of U.S. Representative Sue W. Kelly (NY-19): Intern, 2005

- Co-wrote several reports that led to new legislation on telecommunications, small business, and

taxation.

- Provided press and media support to the Capitol Hill Press Secretary.

- Capitol Hill tour leader to constituents, foreign dignitaries, and other guests.

Education:

TESOL/TESL/TEFL Certification: Teaching English as a Second Language, Oxford Seminars

Rutgers University: M.A. American History, 24/27 credits conferred

Rowan University: B.A. Political Science, International Studies concentration, Dec. 2008

- Pi Sigma Alpha National Honors Society

United States Coast Guard Academy: 2004-2005

- Women’s Varsity Rowing NCAA recruit