Customer Service Sales

561-***-**** ROSEMARY WARD

**************@*****.***

SUMMARY

Accomplished results driven Professional with excellent hands on experience

in customer service, administrative, sales, management, and operations.

Proven record reflects ability to handle multiple responsibilities and

demonstrates excellence in responding to inquiries, problem resolution and

account management. Excel at establishing and building solid relations with

clients. Considerable knowledge of management principles. Effective

communicator both orally and written. Ability to work independently or as

part of a team and meet deadlines.

PROFESSIONAL EXPERIENCE

Ave Maria Office Suites, LLC, Delray Beach, FL

5/2013- Present

Client Service Coordinator and Administrative Assistant

Assists new clients with basic technology set-up of office equipment and

troubleshoots tech issues.

Responsible for greeting and answering calls for clients. Assists the

President with closing new sales opportunities, growing existing client

revenue and retaining clients. Provides Administrative Assistance to the

Owner's CPA firm.

Appletree Answering Service, Inc., West Palm Beach, FL

3/2012- 3/2013

Sales Representative

Consultative selling of communication services to City, County, and State,

Governmental and Military entities as well as the nationwide business

community.

Lexitel Communications, LLC, West Palm Beach, FL

10/2007-3/2012

Sales Representative

Consultative selling of communication services to City, County, State,

Governmental and Military entities as well as the nationwide business

community.

MVK Group- Office Solutions, West Palm Beach, FL 1/2007-9/2007

Administrative Assistant

. Managed company President's calendar and made appointments.

. Organized meetings and make travel arrangements.

. Worked with Salespeople, Manufacturers and Customers.

. Prepared and mailed out brochures and materials.

. Letter and memo writing, making copies, filing and other office

duties as needed.

OFFICE DEPOT, Boca Raton, FL 2001 - 2006

Corporate Sales, Team Lead (2004 - 2006)

Established call plans for a team of four Account managers based on

evaluation of sales reports.

Built solid relationships within a base of 2000 customers. Trained and

mentored team members on various sales skills. Satisfied customers with

service issues as needed.

. Met or exceeded my monthly goals consistently with 110% to goal.

. Maintained IMU of 100% or greater.

. Retained an average of 75% of client base each month.

. Directed team that was recognized on numerous occasions for Top Sales

Team.

. Generated additional revenue through identifying product category gaps.

Corporate Sales, Account Manager (2002 - 2004)

Established call plans for based on evaluation of sales reports. Built many

solid relationships within a base of 600 customers. Generated revenue

growth through consultative outbound sales. Handled customer service issues

as needed.

. Met or exceeded my monthly goals consistently 105% to goal

. Maintained IMU of 100% or greater.

. Retained an average of 80% of client base each month.

. Supervisory duties in the absence of management.

Business Services Division, Call Center Representative (2001 - 2002)

Enthusiastic Inbound Call Representative. Increased average order value

using my excellent up-selling and cross-selling techniques.

. Selected as Team Captain for sales contests due to my leadership skills.

. Won several contests and rewarded through vendors.

. Resolved services issues.

The Sports Authority, Boynton Beach, FL 2000 - 2001

Merchandising Manager

. Apparel Manager in charge of maintaining departmental inventory control

and reordering.

. Interviewing, training and scheduling of up to 10 associates.

. Ensure store was properly prepared for weekly ads.

OFFICE DEPOT, STORES DIVISION South/Central, FL 1998 - 2000

Assistant Manager (1998 - 2000)

Managed all store operations to provide customers with a safe, satisfying,

in-stock shopping environment. Maintained awareness of all operating

procedures and external competitive issues and informed store and district

management of activities. Ensured that fellow employees were compliant with

company customer service guidelines. Scheduled and prioritized work of

direct reports to ensure planned sales and profit goals were met.

. Merchandising manager responsible for completing Plano-grams with

deadlines and signage.

. Worked with Vendors regarding product line and returns.

. Scheduled and assisted in supervising a staff of 32.

. Trained in all areas of store in order to assist customers or employees

as needed.

. Daily departmental inventories and reorder requests.

. Yearly store inventories

Business Services Center Manager (1996 - 1998)

. Responsible for overall functionality and appearance of the Copy/Print

Center.

. Partnered with management and store associates to ensure proper

functioning.

. Maintained proper records of activities within the print center.

. Scheduled and trained 6 sales associates.

. Consultative selling of customized business products.

. Verified accuracy of customized products upon arrival.

. Coordinated service and maintenance and service as needed for all

machines.

. Responsible for inventory control and reordering of supplies needed for

use within the department.

. Maintained daily sales goals and increased revenue by up-selling

finishing options

Customer Service Manager (1989 - 1996)

Supported customer service, sales, and store profit objectives by assessing

customer needs, provided customers with information, and assisting

customers in selecting products and/or services. Provided leadership and

learning assistance to other store employees

PROFESSIONAL DEVELOPMENT

Achieve Global - Professional Prospecting and Tele-selling Skills Training

Proficient and/or knowledgeable in the following applications/programs:

Microsoft Office, QuickBooks, Sales Force and other CRM programs

References available upon request.

Contact this candidate