Customer Service Executive Assistant

BRENDA NAVARRO

Obj***

** ****** ** **** **.

Tres Hermanas Village, Mayamot,

Antipolo City, Philippines

HP #: +639*********

******.*****.*******@*****.***

An Office Administrator Professional, which was awarded a Bachelor of

Arts major in Political Science and has earned 36 units of Masters in Business

Administration from the Graduate School of the University of Santo Tomas, now

seeks a management opportunity in office support. Demonstrates strong

communication skills and ability to establish rapport with clients. A self-motivated

innovator with a record of success in troubleshooting and problem resolution.

Leads by example and establishes a professional work environment based on

respect.

OBJECTIVE

To be a part of a competitive workforce willing to serve your organization with

commitment and enthusiasm.

To exercise and obtain an exclusive work in your esteemed company where

full utilization of talents and capabilities will be maximized, for the mutual

growth of both the company and the individual personnel.

ESSENTIAL ATTRIBUTES

Able to successfully handle multiple assignments and priorities.

Provide capability to prioritize and complete multiple tasks.

Capable of working effectively with very little supervisions.

Eager to learn and apply new information and skills.

Success-driven and people oriented.

Highly developed interpersonal and communication skills which promote

excellent client service, ability to contribute to the development of a

cohesive team, establish effective client relationships and resolve issues

in a constructive manner.

Effective self-management, including the ability to prioritize, problem solve,

meet deadlines, follow through to completion of tasks or referral to more

appropriate roles as required.

Highly developed written communication skills, including an ability to draft

routine correspondence and other documentation.

Previous administrative experience demonstrating the ability to interpret and

apply policies and procedures.

Demonstrated experience in a customer service role.

Accuracy and attention to detail.

WORK EXPERIENCE

Executive Assistant to the Chairman-

JPT General Merchandise

March 2009 – April 2014

Supervise and coordinate activities of staff

Interview job applicants

Conduct orientation programs for new employees

Administer salaries and work out leave entitlements

Be involved in staff training and development, the preparation of job

descriptions, staff assessments and promotions

Monitor facilities – maintenance and security.

Provide and maintain business premises and other facilities such as office

equipments

Review and answer correspondence

Manages and coordinates all office related issues and concerns via phone,

email or letters

Responsible for keeping an organized calendar of appointments and events.

Protects all company records

Must provide a sense of organization and efficiency throughout the office and

in other aspects of the company

I serve as the go-to for office inquiries and conflicts

Manages staff schedules

Assists in the preparation of department budgets and expenses

Supervises all administrative personnel

Review and scrutinizes reports, presentations, memorandums, proposals and

correspondence

Tracks office supply inventory and approves supply orders

Maintain systematic filing and recording system on all departments’

documents, reports and etc.

Attend to administrative requirements of the department e.g.

stationery/expenditure requests, etc.

Must at all times maintain private & confidential matters that might overheard

or overlooked which may affect company’s overall activities;

Checking emails, drafting correspondences and reply;

Receive, process and double check all invoices, expense forms and requests

for payments;

Maintain vital contacts, filing and research materials; and

Perform other related duties as and when required

Maintains administrative workflow by studying methods; implementing cost

reductions; developing reporting procedures.

Maintains rapport with customers, managers, and employees by arranging

continuing contacts; researching and developing new services and

methods; setting priorities; resolving problem situations.

Provides information by answering questions and requests.

Maintains continuity of work operations by documenting and communicating

needed actions to management; discovering irregularities; determining

continuing needs.

Guides employee actions by researching, developing, writing, and updating

administrative policies, procedures, methods, and guidelines;

communicating developments to management.

Completes administrative projects by identifying and implementing new

technology and resources; redesigning systems; recommending re-

deployment of designated resources.

Accomplishes department and organization mission by completing related

results as needed

Responsible for consulting with managers and supervisors about company

policies and procedures, and whenever necessary in helping them.

Arrange appointments, organize calendar, booking of transport and

accommodation

Admin Manager/Executive Assistant

SEF Inc.

Dec 2006 - Feb 2009

Customer Care Officer / Inventory Custodian/ Front Desk Officer –

Sun Cellular

Sept. 1, 2005 – October 2006

Admin Assistant / Executive Assistant, Head of Operations –

Globe Telecom

November 4, 2002– August 2005

SCHOLASTIC RECORDS

Graduate Studies : Master in Business Administration

University of Santo Tomas

España, Manila

June 14, 2002 – October 2005

36 units earned

Collegiate : Bachelor of Arts Major in Political Science

Centro Escolar University

Mendiola, Manila

June 1998 – March 2002

Consistent Dean’s Lister

High School : St. Bridget School

Aurora Blvd., Quezon City

June 1994 – March 1998

Elementary : Miriam College

Katipunan, Quezon City

June 1987 – March 1994

Graduated Top Ten in Academics

PERSONAL DATA

Date of Birth : May 16, 1981

Birth Place : Sampaloc, Manila

Age : 33 y/o

Religion : Catholic Nationality :

Filipino

Height : 5’4” Weight :

116 lbs.

Father : Engr. Eleuterio P. Navarro, Jr.

Occupation : Regional Director(Retired)

National Telecommunication Commission, VI

Mother : Ofelia M. Navarro

Special Skills : Knowledgeable in MS Office Applications

(MS Word, MS Excel, MS Powerpoint) and

Internet; Possesses good communication and

writing skills

Contact this candidate