Customer Service Marketing

**** ******** ***** ***** 972-***-****

Little Elm, TX 75068 acd72y@r.postjobfree.com

Shunae D. Joseph

To obtain knowledge and experience to challenge the enhanced Customer

Objective

Service skills that I possess, so that I may become an asset to your company.

2007 Remington College Garland, TX

Education Criminal Justice

Overview of laws and the history of the criminal justice system: The police, the

courts, and the corrections.

Speech Communications

2007-2006 Northwood University Cedar Hill, TX

Marketing/Advertising/Management

Microsoft Information Systems 1 & 2

Advertising

Management

2002-2006 Duncanville High Duncanville, TX

Business

BCIS 1 & 2

Marketing

Business Law

Business Professionals of America (BPA)

Distributive Education Clubs of America (DECA)

Business Leadership Organization

$10,000 DECA Scholarship to Northwood University

Awards received

March ’13- September ’13 Dallas Fall Designer Fashion Show Dallas, TX

Professional Producer/Coordinator

experience Produced fashion show to support the Lupus Foundation of America

Catered to over 200 guests and participants

Organized coordinating clothing designers and models

Handled all Marketing and Advertising through social media and word of

mouth

Show covered by numerous press

* North Texas Now Television Network (Denton’s Daytime Television)

* MoreThanJustAPrettyFace- DFWiRadio.com and Press team

* Richland Chronicle

* TheExaminer.com (2 segments)

October ’12- Present Full Time Stay-at-Home Mom

August ’12- October ’12 Neiman Marcus Irving, TX

Work from Home Associate 11.00/hr

Completed 2 week training to help use there system in order to better

assist their customers however I faced major technical difficulties and

unorganized issues within the work from home training program.

May ’12-Present My Little Cutie Boutique

CEO/Owner

April ‘11- July ‘12 The Oyewole Family Frisco, TX

Child Care Provider Nanny/Housekeeper 700/bi-weekly

Pick up children from school, helped with homework, took kids to after-school

activities, cooked, got kids ready for bed, light house cleaning, washed, fold and

put away laundry and occasionally stayed overnight while parents traveled.

2010-2011 Bank of America Irving, TX

Collector Home Mortgage Foreclosure Collections

Called homeowners to collect past due payments

Help assist homeowners in rehabilitating programs (if qualified)

Send foreclosure notices

Provide homeowners with the details of their account

Received calls from homeowners seeking assistance or making late

payments

February ’09- April ’09 The Potters House (Children’s Ministry) Dallas, TX

Teacher Volunteer

Instructing students by a strict curriculum, bible time, conducting activities

based strictly on the lesson.

August ‘08- 2010 Kelly Services (Allstate) Irving, TX

*Third-Party Carrier Demand Technical Review Processor 11.57/hr

Processed TPC Demands: Worked high demand queue of tasks claims to

issue checks and/or assigned extended reviews on each task on a $5,000

authority to issue level. Received demand package from TPC and

thoroughly identified supports for demand and processed demands

accordingly.

*CES Enterprise Inspection Services/ Dispatcher 11.07/hr

Dispatched property inspections, faxed inspections, and resolved

geographical and unable to locate address errors for Allstate and

Encompass. Received and input property inspection results. Handled

Agency and Inspector inquiries via e-mail, WSR systems, Main Frame,

and telephone.

May ‘08-Sep ‘08 Lowes Home Improvement Dallas/Irving

Cashier/Customer Service Associate 9.32/hr

Provided quick reliable checkouts and ongoing assistance to customers

regarding product advice and pricing.

Obtained customer’s Lowes credit card applications and/or payments.

Returned eligible products

Took Phone Orders and Set-up delivery services for customers

2007-2008 Adam’s Mark Hotel/The Sheraton Dallas, TX

Banquet Houseman 7.21/hr

Setup ballrooms for special conventions, seminars, conferences, and in-

house VIP meetings. Cleaning designated areas, setting stages,

coordinating linen and skirting tables. Setting up and breaking down areas

according to specific documentations.

2007 Northwood University Information Technology Department Cedar Hill, TX

IT Personnel 6.75/hr

Assisted in on-going CPU trouble-shooting, software, and hardware issues

and maintenance in a Student Lab.

Provided assistance over the phone while taking incoming calls and working

online in the IT office setting as well.

2007 Starbucks Coffee House Desoto, TX

Barista 7.30/hr

Prepared hot and cold beverages, pastries, and sandwiches for guests.

2007 Cheddars Casual Café Desoto, TX

Server 2.13/hr + tips

Provided consistent service to diners

Prepared beverages, salads, deserts

Served entrees

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