Customer Service Sales Representative

SONIA SABLAS

**** ***** ***

MURFREESBORO, TN ***28

256-***-**** *****.******@*****.***

HIGHLIGHTS:

• Experienced professional, highly skilled and motivated, fast learner who consistently

exceeds expectations, self-motivated problem solver who strives for excellence through

dedication, integrity and education.

EDUCATION

Master of Science in Accountancy Candidate

(Present, graduating in July 2014)

University of Phoenix

USA

Bachelor of Science in Management Accounting - Graduate 2002-2006

Liceo de Cagayan University

Philippines

PROFESSIONAL QUALIFICATIONS

• Full Cycle of Accounts Payable

• Background in Payroll and Accounts Receivable

• GL and Bank/accounts reconciliation

• Sales and Financial reporting

• Analytical and problem solving

• Administrative Assistant

• Customer Service Operations

• Office Management and Administration

• Efficiency & Productivity Improvement

• Purchasing and Vendor Relations

• PC proficient with Microsoft Word, Microsoft Excel, Power Point, QuickBooks Pro

• ORACLE, Market and SAP

• International and Domestic work experiences.

SONIA SABLAS

PROFESSIONAL EXPERIENCE

Accounting Assistance, Accounts Payable Present

Bridgestone Americas, (Kelly Services)

La Vergne, TN USA

• Process invoice for payment (manual and from workflow).

• Perform monthly procedures.

• Handles escalated inquiries from internal contacts BABT.

• Enters invoices to workflow (through scanning) for processing.

• Ensures all proper supporting documents are attached to all entries and transaction in

the system.

• Validates incoming invoices.

Associate Business Services, Procure to Pay 2013 - 2014

VIACOM, (VACO)

Franklin, TN USA

• Handles escalated inquiries for P2P from both internal and external contacts.

• Answering the vendor relations hotline phone calls.

• Offered effective and efficient support towards Vendor’s set up, and invoices process

through Vendor portal globally.

• Training of new employees on full SAP (invoice processes, T&E) and Market

processes (Creation of PO).

• Monitoring of the vendor relations email box.

• Responsible for staying within SLA on response time for incoming emails/calls.

• Handles escalated inquiries for P2P from both internal and external contacts.

• Handles huge project such us reconciling statement and receiving mails.

• Responsible for working assigned tickets and ensures positive report in a timely

manner.

• Follow up on open/unresolved items with the team and internal contacts.

• Identifying areas of process improvements.

Accounts Payable Assistant 2008 - 2010

KINGDOM HOSPITAL

Riyadh, Kingdom of Saudi Arabia

• Entrusted with the most complex customer service issues as a result of increasing

productivity, resolving concerns and more satisfied and trusting customers.

• Duties include full cycle of Accounts Payable (receiving, match, posting invoices in

GL, prepare and release check or cash payments).

SONIA SABLAS

• Manage and track capital expenditures using ORACLE database in excess to $500k

per deals and $80k weekly. Monitor payments and schedule future payments. Verify

accuracy with CA and CFO’s approval of every expense before recording.

• Reconcile bank statement. Daily report on current balance for three accounts to the

CA.

• Reconcile vendor’s statement, updates the CM per PO and coordinate payment

schedule for accounts due.

• Coordinated scheduling and handled all accounting, billing, collection and banking

functions.

• Automated manual accounting and financial analysis/reporting functions with Excel

spreadsheets and other PC-based tools.

• Negotiate with key vendors to delay payment to 90-days when needed. Successfully

retained 100% current vendors while increasing cash revenues. Provides quick and

informative account inquiry and settlement.

• Petty Cash custodian in the absence of the AP Manager.

• Appointed by CA to verify the completion and accuracy of the 2008-2009 year-end

inventory for the compliance of external Audit.

• Act as payroll assistant every 3rd week of the month to meet the sections deadline.

Verifies the accuracy of the HR Dept. payroll report before match in the system.

Printed pay slips and pays check.

• Act as secretary when ask by CFO to attend in a conference or a meeting to take

minutes.

• Independently manage all customer service and financial reporting on accounts

payable section for royalty owned company.

Pharmaceutical Buyer 2007 - 2008

KINGDOM HOSPITAL

Riyadh, Saudi Arabia

• Arranged Pharmaceutical Director’s weekly schedule.

• Creates internal and external memorandum’s using Microsoft Word.

• Interacted directly with vendors to ensure the receipt of emails, facsimiles, PO and

checks.

• Generated and modified Excel spreadsheets to support the creation of purchase orders.

• Received and printed item barcodes.

• Verifies the accuracy of delivery in accordance with the PO. Enter it using the Oracle

database and submit to AP assistant for verification.

• Followed up with vendors to correct incomplete and delayed delivery.

• Manage and updates expired items in database to ensure items well are return and

prevent loss of sales.

• Updates minimum and maximum medicine consumption level to minimize over

purchase or shortage of stock.

• Petty cash custodian for the department. Authorize to release cash when urgent stock

is needed.

SONIA SABLAS

Medical Secretary 2006-2007

KING ABDULASIS UNIVERSITY HOSPITAL

Riyadh, Saudi Arabia

• Arranges and coordinates with the Executive Director’s clinical schedule.

• Scheduled patient appointments. Confirmed or cancel when needed all appointments

via telephone, email and fax.

• Participated in departmental meetings and kept record of events.

• Updates clinic schedule and on-call rotation for clinic staff.

• Logged all diabetic patient admissions and discharges.

• Submitted request documentation for all department medical equipment.

• Issued diabetic treatment equipment for patient use outside the hospital.

• Created case study presentations using Microsoft PowerPoint for Executive Director

Lectures. Report the attendance of the participant.

Customer Service Representative July 2006 - Nov. 2006

LINK2Support

CDO, Philippines

• Provide technical support for international customers who use Linksys Products.

• Ensures that each technical difficulties where solve effectively and efficiently.

• Established credibility.

Sales Representative March 2006 - June 2006

HANS BRUMAN

Makati, Philippines

• Provided 99.9% customer service in a fast paced retail environment.

• Delivered detailed reports and presentations for all company products directly to the

customer.

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