ANTHONY SIMON

925-***-****

acd71g@r.postjobfree.com

http://www.linkedin.com/in/ansimon

Senior Program Manager for IT & Operations

S enior Level Program Manager with 1 4 y ears of d elivery e xperience l eading global c ross - functional t eams i n IT

a nd Operations . E xperienced i n delivering multiple complex programs simultaneously, b uilding and m anaging

P MO’s, d eveloping program management process, enterprise resource management, m anaging and

i nfluencing c ustomers, p roactively m anaging r isk, c oach and m entor direct reports, d efining s trategic d irection,

a nd c hampion ing c hange initiatives t o challenge the status quo. A h ands on leader, m anaging stakeholders

a nd t eams through r espect and personal integrity to deliver world - class results.

Extensive leadership experience in Business Operations, Sales Enablement, IT Application Development,

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SaaS, Cloud Infrastructure Deployment, Data Center Build, Quality Assurance and Release Management

Work effectively across teams/organizations to understand key business needs, critical success factors and

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align program strategy to drive execution into scalable and repeatable cost effective frameworks

Demonstrated expertise in all aspects of Program, Project, Process and Portfolio/Financial management

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Coordinate extensively with vendors, business partners, and cross-functional groups, to procure resources

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and services related to program activities, maximizing resources and ensuring budget alignment

A dditional strengths and capabilities include: Q uan titative & Qualitative Analysis, Agile and SCRUM

d elivery practices . Excellent i nterpersonal, w ritten, verbal, and e xecutive p resentation s kills. A ccomplished

i n building winni ng teams, leading through ambiguity, c ollaboration, i nfluence a nd negotiation.

EXPERIENCE

Cisco Capital Financing, San Jose, CA Oct 2012-Present

Sr. Program Manager: Strategy and Business Operations

Program Manager of special initiatives for the Office of the President for Cisco Capital Financial Services. Identify

key programs to drive organizational metrics, P&L accountability, provide CXO level communications, business

development and partner with the Program Management Office team to integrate best practices.

• Designed a finance sales initiative to target the top End-of-Lease customers (1B USD Market). Built the

pilot process, generating 30 M in the first quarter, and implemented the program into operations.

• Managed program to drive Operational efficiencies, portfolio of 20+ programs, saving 300 M USD annually.

• Partnered with training and talent management to build and execute organization compliance curricula.

Cisco Systems, San Jose, CA Jun 2011- Oct 2012

Sr. Program Manager: Emerging Markets Localization / Sales Operations

Lead the strategy team across 10+ corporate functions to architect a repeatable framework for deploying new legal

entities in emerging markets, optimizing the use of regional shared resources and accelerating the delivery of sales

capabilities for faster revenue recognition. Provided analysis and guidance for software and vendor delivery.

• Program managed the pilot implementation of the Oracle ERP Cloud strategy, to enable sales capabilities

for 29 legal entities in 9 months in emerging economies, driving greater market share, compliance, and

revenue recognition of 600 M USD annually.

• Managed the operational readiness for four entities (Russia, Brazil, India, Italy) simultaneously toward

fulfillment of corporate goal for market share and annual revenue stream of 250 M USD.

Sr. Program Manger: Global Site Strategy Jun 2010-Jun 2011

Managed a team to develop the process for Global Site Strategy site portfolio evaluations at Cisco. Provided

oversight to the team and the decision-making process, managed the key relationships across business units and

regional territories delivering executive-level (SVP) recommendations to the Boards for approval. The process

became the standard for the facilities team and changed the way HR calculated the fringe rate globally.

• Reduced Annual Operational Expenses by 28% through a strategy to consolidate European Support sites

into one location resulting in a regional cost savings of 10 M USD in three quarters.

Anthony Simon

925-***-****

• Developed governance framework and methodology for country boards and steering committees, to align in-

country needs with strategic initiatives and conceptualize plans to recognize the revenue streams.

Enterprise Program Management Office (PMO) Lead IT Jul 2007-Jun 2010

Managed cross-functional, global team of Project Managers, and professional services, implementing an

enterprise PSA Tool from HP, Cisco Telepresence and developed a Service Management Strategy for the

Network Data Center Services organization. Leading and training the team to implement best practices across

the organization and accelerate adoption.

• Global lead for Network Data Center Services (NDCS) Project Management Office while simultaneously

managing a portfolio of more than 250 projects 200 M USD.

• Improved portfolio data reliability by 40% through the implementation of a single source PSA Tool for

workflow and resource management

• Managed professional services team of 75 IBM contractors for 400+ Sales Office infrastructure upgrades.

Prevented a budget overrun of 2 M USD by effectively managing the frequency of Field Sales Office

(FSO) site visits over one year on the scale the power initiative.

AT&T, San Ramon, CA Aug 2001-Jun 2007

Senior Technical Team Lead: Program Manager IT

Managed the portfolio of IVR applications and strategy to execute integration plans of BellSouth and AT&T IVR

systems after acquisition, and lead the Western Region College hire program for IT. Lead enhancement delivery to

the IVR system and retire the legacy system, thus reducing an outsourced cost of 1 M USD a month. In parallel

recruited and trained up to 50 college hires, mentoring to develop their competencies, achieve the maximum

level of potential and creativity; ensuring they were placed in critical, high-profile programs.

• Implemented a framework to upgrade the Interactive Voice Response (IVR) system and which reduced

misrouted calls after business changes by 30% for customers, and call centers.

• Optimized the network predictive platform and implemented for all regions, automating service reports to

predict outages before reported by customers. Reduced customer initiated service calls by 5%

• Lead portfolio team, aligning a resource pool of 300+ employees and contractors to key imperatives

across the company, including securing funding and determining staffing requirements and training curricula.

Sr. Analyst: Program Manager IT Aug 2001-May 2005

Managed quality assurance, risk management, business/technical requirements, software delivery, and 24/7 call

center production support for AT&T call center applications. Clarify Roles and Responsibilities within the team and

provide hands on program management support, application, system and database and storage administration.

UNIX scripting, IBM Websphere administration, software compiling, SQL scripts, and routing (CCNA Education).

PUBLIC SECTOR WORK

City of Oakland, CA Jan 1996-Jan 2001

Police Officer

Skills included: Communication, negotiation, risk assessment, problem resolution in high stress environments,

answering emergency calls and non-emergency calls for service, defining problem areas for the community and

implementing crime reduction strategies.

EDUCATION

Master of Business Administration (MBA), Saint Mary’s College of California, Moraga

Bachelor of Science, Business Administration and Economics, Saint Mary’s College of California, Moraga

PROFESSIONAL DEVELOPMENT

Agile Certified Practitioner & Certified SCRUM Master Training – Certifications pending 5/2014

Advanced Project Management Certificate, Stanford University 2013

Project Management Professional Certification, Project Management Institution: 2009 (#1255037)

ITIL Service Management V3 Foundations Certificate, Pink Elephant Inc.: 2008

Masters Certificate in Project Management, George Washington University: 2007–2008

Systems Analysis and Design Certificate, UC Berkeley, Berkeley, CA: 2005

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