Christopher Maw

**** ******* ***** **

Lenoir, NC 28645

acd6yz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Over 15 years experience in Computer repair and troubleshooting.

• COMPTIA A+ Certified

• Excellent in providing customer service.

• 15 years proficient in Microsoft Office suite including MS Word, PowerPoint, Excel, Access and Outlook.

• Skills in a national system and has extensive knowledge in personal computers and networking.

• Familiar with database user interfaces, query software and analytical or scientific software.

• FIBER Optic Certified

EXPERIENCE

• Provides customers with repair, installation and service of products and provides the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions.

• Performs product shipping and receiving, product maintenance, repairs, and services.

• Assists sales team to explain services and technology to customers

• Performs administrative activities for the Geek Squad Precinct

• Proficient at using Windows Vista, Win 7, WIN XP and Microsoft Office

• Support end-users with IT-related problems in a responsive and service oriented manner.

• Setup, management, and maintenance of IT-related equipment.

• Monitor backup jobs and ensure high level of completion success rate.

• Manage time and projects effectively.

• Help put processes in place to maintain a stable network environment.

• Training staff with IT related equipment.

• Assist the IT director with project work to grow the technology infrastructure of the organization.

• Assist with the troubleshooting, installation, and implementation of systems.

• Ensure data integrity with regard to our fixed asset inventories.

• Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.

• Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.

• Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.

• Maintain hardware and software maintenance agreements to ensure integrity of operations processes.

• Managed and trained junior personnel on systems and watch standards enhancing the readiness of the intelligence fusion cell at Commander Second Fleet.

• Developed and administered a Standard Operating Procedure and a Job Qualification Requirement for the operating and qualifying Intelligence personnel on the Global Command and Control System Maritime.

• Recognized as the SME for the Global Command Control System and Maritime 4x System.

• Facilitated training for staff personnel on the Global Command Control Communication Systems Maritime (GCCS-M) with over 15 years of previous experience in Naval Tactical Command Systems Afloat (NTCS-A) and Joint Maritime Command Information System (JMCIS).

• Instructed and trained over 15 intelligence personnel on the National System Global Command and Control System Maritime enhancing the readiness of the intelligence fusion cell at Commander Second Fleet.

• Stood up the Maritime Intelligence Counter Terrorist Analysis Center. Maintained and produced intelligence documents to staff personnel and senior intelligence advisors to support the intelligence requirements for the Atlantic Fleet enhancing the situational awareness.

Supervision

• Provided leadership, instruction, and supervision of 25 personnel

• Managed a crew of 15 in daily operations, including evaluation and discipline

Employment History

• Best Buy Geek Squad Stafford, VA and Virginia Beach, VA

• Joint Forces Command, Customer Support Help Desk, Suffolk, VA

Education

• Computer Dynamics Institute MCSE

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