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Customer Service Quality Assurance

Location:
United States
Posted:
May 19, 2014

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Resume:

LaTara Black

**** ******** *****

Douglasville Ga.

404-***-****

acd6tk@r.postjobfree.com

Professional Objective:

To obtain a career opportunity where my work experience, expertise, and innovative creativity can be utilized to promote the

success of the company’s objectives and future benchmarks.

Education Background:

Doctorate - Life University, Marietta Georgia, 1995-1999

BS Biology - Florida Agricultural & Mechanical University, Tallahassee, Fl. 1989-1994

Technical Skills & Certification:

Proficient in Microsoft Office, SAP, LIS, AMS, Outlook, Windows XP, Statistical Process Control, Continual

Improvement Processes, Broad blend Supervisor operational skills & Green Belt certification

Professional Work Experience

Current- DeWolff & Boberg, Associates Dallas, Texas, Management Consultant

Conducting operational studies for the redistribution of manpower and savings

Using analytical techniques such as flow charts, surveys, process mapping, and time-motion study analysis to eliminate

duplication

Forecasting workforce requirements and facilitate work flow

Build productive relationships with clients and assure optimum utilization

Reduce inventory cost and improve customer service

Streamline operations to reduce repetitive work procedures

Improve production throughput, cycle time and capacity

Analyze and interpret data to client

2007 – 2014 Kraft Atlanta Bakery, Atlanta, Georgia, Production Supervisor

Manage day to day shift operations in mixing, baking and packaging

Conduct labor staffing to support production needs and manage department schedule

Direct personnel and productivity to achieve the highest quality products at the lowest possible cost

Supervise over 12 union employees, interview potential new hires, evaluate hourly training

Maintain good labor relations, address employee discipline infarctions and resolve all grievances

Conduct monthly & yearly safety meetings, insure compliance with safe operating procedures by line personnel, conduct

GMP and 5S audits, assist with internal quality audits, insure HACCP and food safety verifications, monitor consumer

complaints and insure packaging conformance

Identify and coordinate maintenance repairs, replacements and upgrades

Manage labor and yield cost savings through line projects and new trial products

Utilize SAP for production data and reconcile data reports

2004-2007 Kraft Atlanta Bakery, Atlanta, Georgia, Quality Systems (Kelly Management Services)

Provided quality leadership and analytical support to line managers

Managed and trained all quality technicians and performed laboratory analysis on products produce at the bakery

Surveyed and assessed daily production processes and trial projects

Issued several reports related to production holds, quality surveys, foreign material, daily shift incident, and compiled data

for daily line audits

2003 - 2004 Golden State Foods Conyers, Georgia, Quality Assurance (Alpha Scientific)

Conducted analytical testing on beef products and various sauces

Analyzed beef samples for bacteria and conducted swab testing

Performed daily production audits

References will be provided upon request



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