ION NICULESCU

**** ****** ****.

Parma Heights, OH 44130

Phone 216-***-****

acd6sg@r.postjobfree.com

OBJECTIVE

A progressive position in I.T. environment where I can make a

positive contribution as well continues to develop my technical skills.

TECHNICAL Networking / Hardware:

SUMMARY NetWare 5, WTS, Windows 2003/2008, MS Exchange 2010

Virtual Private Networks, TCP/IP, IPX/SPX (DNS, DHCP, WINS)

PC (Dell, IBM, Compaq, HP), printers (Lexmark, HP, Canon,

Tektronix)

Ethernet, scanners, tape devices, hard drives, modems,

network/ video / sound cards, switches and hubs.

Operating Systems:

Windows 2003/2008 Server, Windows XP/ /Windows 7/8.1, Citrix,

Mac OS X

Software Applications:

Microsoft Office 2010/2013,,Lotus Notes 6.0/6.5, Group Wise

5.2/5.5, Novell NAL, Citrix Metaframe, SAP 4.6, PC Anywhere,

Remedy, GWI, Advanced Help Desk, Track-It, Active Directory,

Enterprise Administrator, Console One, McAfee, Norton

Multicast, IE, Google Chrome, Firefox,VPN -Nortel Extranet

Client, Norton Ghost 9.0, Acrobat Reader, IManage. Microsoft

SCCM 2007/2012. Endpoint Encryption, Symantec Endpoint

Protection, FileSite 8.9, Cisco VPN

PROFESSIONAL Desktop Support Analyst 03/2006-02/2014

EXPERIENCE Benesch Friedlander Coplan & Aronoff LLP

Serve as the initial point of contact for resolution of

desktop/LAN-related problems in a 500 +user environment.

Troubleshoot research, diagnose, document, and resolve

technical issues surrounding Windows 7, MS Office 2010,

Exchange 2010/, Citrix Desktop, Cisco VPN/WebEx, Track It,

FileSite, Elite Enterprise, IE, Google Chrome, Firefox,

Interaction 5.5,Symantec Endpoint Protection 12.0, SCCM

deployment,True Image, Ghost, Big Hand/ DDS Player,

Outlook client, LAN/wireless connectivity, network printing,

administration of user accounts and network share using

Active Directory.

Installed and supported all approved wireless

devices (Android, IPad /IPhone)

Provided local/remote desktop support by responding to,

evaluating, and prioritizing incoming requests from

employees, hardware, software and connectivity

Performed regular system backups (Networker Management

Console) and archival of file to assist with disaster

recovery

Provided support solutions to assist end-users telecommuting

across the U.S utilizing, Dame Ware, LogMeIn, RDC

Research, evaluate & recommend system technologies to support

business requirements

Worked with vendor support contacts to resolve technical

problems, hardware purchase related to hardware & software

Coordinated new end-user enrollment requested, handled new

hardware purchased and deployment.

PROFESSIONAL LAN /Desktop Support (contract) 10/2004-02/2006

EXPERIENCE Charter One Bank, Cleveland

Provided Level 2 and 3 technical support, problem resolution

for desktop-related systems involving desktops, laptops,

personal computing devices, printers, remote access services,

backup / recovery of data, and LAN connectivity services for

400 + on site users in a mix environment Novell/Windows

Installation, configuration and support for Windows

NT/2000/XP Workstation, MS Office 2000/XP/ 2003, Internet

Explorer 6, Adobe, Symantec Antivirus V9.0, Attachmate

7.1,Outlook 2000/2003, VPN, and other bank specific desktop

applications.

Assisted with tasks related to security and network

management, network account creation and administration,

printing in Netware 5.x and Windows 2000 environment using

tools such as Console One 1.3 and Active Directory.

Performed troubleshooting for numerous software packages and

break/fix support for hardware components, asset management

Planning and support of desktop images (builds) using Ghost

7.01

Provide informal training to new users on new and updated

technologies

Desktop Support Analyst (contract) 7/2004-9/2004

Goodyear/IBM, Akron, OH

Provided Desktop Support level II/III for 800+ on site users

as well support for some remote location

Performed on-site analysis, diagnosis, and resolution of

complex desktop problems for end-users, recommended and

implemented corrective solutions, including off-site repair

for remote users as needed.

Performed (MAC) requests as they were submitted by line

managers

Environment: Novell, Windows NT/2000, XP, Active Directory

Image and configuration of laptops, mobile hardware for

remote users using

Applications: MS Office 97/2000, SAP, WinInstall 5.1,

Peregrine 5.01, Attachmate 6.5, Lotus Notes 5.011/6.5, AT&T

Global Network Dialer, Symantec Antivirus V8.0, Oracle 8.1.7,

Crystal Reports 8.5, Cognos 5.0 Client, MS Terminal Services,

Ghost Norton 7.01

Hardware: Dell Optiplex GX150/240/270 (desktops), Dell

Latitude C600/610/D600 IBM ThinkPad R40 (laptops), HP

/Lexmark, Netgear, Belkin.

Technical Support (contract) 8/2003-5/2004

Imperial Oil, Ltd. (ExxonMobil)

Project, Support-Desktop/Laptop/ Deployment

Responsible for on-site and remote installation,

implementation, maintenance, troubleshooting and repair of

desktops, notebooks, printers, and associated peripherals.

Responded to user inquires and requests to assist and

identify technical problems, troubleshoot providing advice

and solutions to rectify the hardware/software failure and

conflicts across multiple platforms, Windows NT/2000 and XP

Created and maintained OS images used on desktop and laptop

computers using Ghost software

Maintain hardware inventory levels for requests, swaps or

upgrades

Prepared hardware/software procedural documentation

Collaborate with other LAN technicians/network administrators

to ensure efficient operation of the company's desktop

computing environment

Network Printers maintenance and support

PROFESSIONAL Desktop Support (contract) 3/2003-7/2003

EXPERIENCE Scotia Bank (IBM), Toronto

Technical support during a project implemented by IBM

Troubleshooting and resolving functionality issues on

laptop/workstation after installations of department-specific

applications McAfee, Tivoli and VPN

Investigation of data connection problems and sources of

error

Performed testing of new images with new OS and applications

before deployment, allowing for consistent stability in the

user's PC environment

Configured, deployed, and performed troubleshooting for

Windows NT4.0/Windows 2000, to maintain efficient end-user

desktop performance in the corporate environment

Updating the status /results of the installations and

upgrades on the Asset Entry Form

Recommend and proactively monitor aspects of the project for

improvement, failure and upgrade

Desktop Support (contract) 9/2002-

2/2003 University Health Network (Hewlett Packard -Services), Toronto

Part of project team responsible for deploying 6500 new

Compaq workstations across University Health Network during a

migration to Windows 2000/XP

Responsible for troubleshooting end user problems, including

end-user applications, operating systems, shared access,

group membership permissions, hardware, network printers (HP,

Lexmark and Canon), laptop computers, and remote (dial-up)

access

Performed hardware / software inventory and upgrades

deployment utilizing SMS 2.0

Responded to service/problem requests routed through the ACS

Help Desk

Assisted client's on-site staff with end-user training and support on

Windows 2000/XP Microsoft Office 2000, MS Exchange, MS

Outlook2000, Ghost 6.5,Netscape 4.8, IE 5.5, Norton and

McAfee Antivirus, Palm Pilot, Vista, E-Film

Management of user accounts, security and space allocation

for Windows 2000 Server

Desktop Support Analyst (contract) 4/2002-8/2002

Metro Hall, Toronto

Day-to-day technical support for desktop, hardware, software

and network issues to approximately 200 internal users

Responsible for accurate and timely logging of all support

calls in call tracking system (AHD Advanced Help Desk) and

escalation of problems where appropriate

Support of MS Office 97, Group Wise 5.5, Internet Explorer in

a mix environment Windows 2000/ Net Ware 5

Network Administration (configured, managed, and maintained user

accounts, groups, policies, profiles, shared resources, permissions),

hardware/software installation,

benchmark testing, troubleshooting/repair, desktop support, and

project management, client relation

Provided customer assistance with routine inquiries and

problems such as software, hardware, and network operations

via telephone and e-mails.

Desktop Support Analyst (contract) 9/2001-3/2002

Teknion Furniture Ltd. Toronto

Provided technical support to 260 internal users in a Windows

2000/Novell environment

Performed diagnostics and testing specific computer hardware

components

Setup new systems; troubleshoot desktops and laptops,

printing connectivity, network configuration, usage and

security, remote access for mobile users (VPN)

PROFESSIONAL Rollout of Windows 2000/Office 2000 on 120 new Compaq

Deskpro PC's deploying EXPERIENCE imaging desktop tools (Norton

Ghost Corporate Edition 7.0)

Prepared hardware/software procedural

documentation

Tested various software and hardware for usability and

compatibility with existing hardware and software, evaluating

costs for improving business capability.

Documented each issue on the Help Desk tracking system (GWI),

follow-up resolution.

Assisted client's on-site staff with end-user training and support on

Windows 2000, Microsoft Office 2000, MS Exchange, MS Outlook2000, Lotus

Notes 5.6 Netscape 4.8,

IE 5.5, Norton and McAfee Antivirus, Palm Pilot

Provided appropriate customer service insuring timely

resolution of problems in accordance to Service Level

Agreement.

Desktop Support (contract) 6/2001-8/2001

Hydro One, Toronto

Level two technical support during a migration from Novell to

Windows NT for 75 on site users troubleshooting software

application problems, diagnose computer hardware and network

issue.

Responsible for the creation of standard software

configurations for client Desktops and laptops, including the

creation and maintaining of core software images using Ghost

Coordinated and performed hardware and software upgrades to

network PCs

Troubleshoot and resolve TCP/IP and related networking

problems (DHCP, DNS, IP)

Documented Licenses, LAN software and hardware

Assisted with tasks related to security and network

management, network account administration in a Netware

4.11.x and Windows NT environment

Desktop Support Analyst (contract) 2/2001-6/2001

TD Securities, Toronto

Responsible for the installation, configuration, upgrades,

and supports for over 200 end users in a heterogeneous

network environments Novell /NT during the migration to

Windows 2000, for the trading floor

Conducted data and services migration of the client's,

writing technical reports

Performed installation and configuration of 31 Hewlett

Packard 5Si/MX and4Si/MX LaserJet network printers using

JetAdmin software

Handled support of workstations, networks, peripherals,

software, security, configuration management, repairs,

equipment installations and upgrades; disk backups

Implemented PC hardware upgrades and provided application

support to on -site users (Microsoft Office 97/ 2000, MS

Outlook2000, Lotus Notes 4.5 Netscape, IE 5.5, Norton and

McAfee Antivirus, Palm Pilot, Blackberry Desktop software

2.0.1, VPN)

Desktop Support Analyst (contract) 9/2000-1/2001

Parmalat Canada, Toronto

Provided technical support for 120 users, hardware/software

installation, benchmark testing, troubleshooting/repair,

desktop support

Configured new PC's, laptops, hardware installs for LAN/WAN,

RAS, and VPN

End user account creation/maintenance, printer installs,

patching hubs, moves

Installed and optimized Microsoft Office 97/2000, Netscape

Navigator, Internet

Explorer, McAfee, PC Anywhere and various software packages

according to SLA

Documented problems, fixes and policies procedures in Lotus

Notes database.

Desktop Support (contract) 5/2000-9/2000

Minden Gross Grafstein &Greenstein LLP.

Provided PC/LAN/ support to end-users (160) commencing

upgrade to Windows NT, MS Office 2000 and MS Exchange.

Managed user accounts, security, archiving, backups and

restores on the network.

Installed network applications, security and virus protection

software, hardware and software troubleshooting diagnosis and

repair, remote connectivity Citrix Metaframe TCP/IP

networking and DHCP addressing IP's.

OTHER CONTRACTS

Scotia Bank (Desktop Support) 9/1999-5/2000

Canadian Forces College (Desktop Support) 7/1999-9/1999

Canadian Broadcasting Corporation (Desktop Support) 2/1999-

7/1999

IBM (PC Support Technician) 9/1998-12/1998

Curtis International LTD. (Electronic Technologist) 11/1995-

8/1997

Eurobritanic LTD, London, UK (PC Network Support) 5/1993-

9/1994

EDUCATION Prime Tech Institute, Toronto 8/1996-8/1998

Associates Degree in Computer Information Systems

(CNE and MCSE curriculum)

City of Westminster College, UK 8/1992-2/1993

Microcomputer Servicing and Maintenance

Cooperative Group College 5/1986-8/1988

Electronic Technologist Diploma

Digital electronic systems and communication transmission

media service and support.

Contact this candidate