Sales Customer Service

Stacie McGill

**** **** ***** ***** #****

Dallas, TX 75243

Phn-214-***-****

acd6pp@r.postjobfree.com

OBJECTIVE

Seeking a responsible position in a progressive organization where my life

experience, work experience, training and education can be effectively

utilized and have an immediate impact.

EXPERIENCE

10/2013-Curent TDI Drivers Training - Senior Recruiter

I am Responsible for a staff of 3 recruiters. We recruit and train drivers

for approximately 17 of the largest trucking companies. It is our job to

help the student pass their CDL Permit test and then their CDL Drivers

test. We are secure pre-hires for our divers, so by the time they have

completed there certifications, class time and driving test there should be

several offers on the table for work.

I work as the main point of contact between the student, the finance

department, and the truck companies wanting to hire.

I am the first point of contact for the potential student. I explain how

the program works, the benefits he will receive.

We do background searches for driving record, criminal history and credit

history.

To this point I have placed 96% of my graduates. I have been able to

achieve this with hard work up from, making sure the applicant knows what

they are in for and breaking down all of the cost.

03/13 - 09/14 CCI Training Center-Admissions/Student Coordinator

Responsible for recruiting qualified applicants for admission to the school

in accordance with state and federal accreditation and company policies and

regulations, consistent with the highest ethical standards. This position

provides academic advisement and leadership for all new and continuing

students throughout their academic program. Additionally, the Admissions

Coordinator role serves as a liaison between the student and the school

with regard to school policies and procedures; this includes developing

academic plans for degree or certificate completion following established

guidelines. This position may provide some mentoring and training to new

Admission Coordinator staff as well as experienced staff. Other duties

include, but are not limit to;

Accurately and completely explain educational programs, Students Services,

and Financial consideration to students and parents.

Make prompt and effective contact with inquiries and redirect unqualified

candidates to proper departments.

Schedule and conduct interviews, pursue qualified candidates for

enrollment, and determine appropriateness of candidates for admission based

upon career goal compatibility.

Accurately forecast projected new students on a periodic basis for Director

of Admissions.

Consistently conduct follow-up meetings with all applicants to ensure

successful matriculation.

Participate in appropriate recruitment and enrollment activities including:

open houses, regional presentations, training sessions, orientation

programs, career days, etc.

05/2011-03/2013 Chase Call Center Telephone Banker for Consumer and

Business Customer(Team Lead)

c

11/2009- 05/2011 Customer Service Call Center Manager

. Manage, mentor, motivate and coach business development sales

team. Specifically, meet and exceed sales targets including managing

sales conversions ratio, call rate, answer rate, abandon rate, promotional

offers, productivity, attrition, attendance, staffing goals and other key

performance metrics.

. Assist senior leadership in setting sales & development goals for

the department.

. Daily in-person interactions with all members of staff to mentor and

coach to ensure that aspirations and sales goals are achieved, the sales

process is understood and consistently used and quality control program is

followed.

. Resolve employee relations issues as they arise and escalate to HR as

appropriate.

Manage performance of team (including corrective action as necessary).

Recruit and train new employees. This includes: screen, interview and

assist in selecting qualified candidates.

. Manage and implement the on-boarding process for new staff.

12/2007 -10/2009 Westwood College Student Advisor/Admissions Representative

II

. Conducts telephone interviews to screen initial questions from

potential clients and applicants to set up campus interviews with

them. (Primarily for the medical programs )

Conducts personal interviews to qualify candidates and to explain Westwood

College's academic programs and advises on what they need to do in order to

meet Westwood's admissions requirements.

. Completes the application process by obtaining the application fee

and the the Clients relevant information forms. Solicits referrals

from prospective candidates.

Effectively addresses Clients' concerns to ensure that all prospects

receive the full Westwood story and are aware of their opportunities.

I Fully understand the financing sources so as to be able to match

Clients' financing needs with available funds; Will refers Clients to

financial aid department so that financial aid can be considered and be

available when needed.

Acts in a liaison capacity with other campus departments to ensure

that the Department of Enrollment Management properly interacts with all

areas affecting clients enrollments.

Knows the importance of the client start rate goals for each term and

applies effort, effective ingenuity and resourcefulness in meeting with

each of the departments and being aware of their goals also. I work very

hard keeping lines of communications open with the client and there

personal support group

03/2007- 12/2007 Guaranty Bank (CRA) (Downsized Sub-Prime Market)

Initiated contact with potential borrowers for home mortgages.

Ability to listen and understand customers real needs

Comprehends and can offer down payment assistance and several other

bond programs.

Advance understanding of the mortgage process.

Superior sales ability including the ability to overcome objections.

Possess complete understanding of Fair Lending Laws.

Advance understanding of real estate transactions.

Strong internet and PC skills including word, excel, power-point and lotus

notes.

Creates excellent business relationships with borrowers, co-workers and

other internal departments.

06/2006-03/2007 First Horizon Home Loans (Downsized ) Garland, TX

Establish and maintain relationships with AE's, Home Builders, Realtors,

and potential home buyers.

Ability to review and accurately detect problem items and areas of a sales

application.

Ability to listen, understand and overcome customer objections.

Ability to work in a stressful environment and meet deadlines and closing

dates.

Advanced understanding of a real estate sales transaction. To know and

establish open lines of communication with key personnel.

Stay up to date with relevant laws and policy changes.

Consistently meets or exceeds monthly sales goals and mbo's.

2004-2006 Countrywide Mortgage Lending Plano,TX

Account Executive

Initial contact for the borrower inquiring about Countrywide products.

Ability to listen and understand customers real needs

Comprehends and can offer over 100 different first and second mortgage

products.

Advance understanding of the mortgage process.

Superior sales ability including the ability to overcome objections.

Possess complete understanding of Fair Lending Laws.

Advance understanding of real estate transactions.

Strong internet and PC skills including word, excel, power-point and lotus

notes.

Consistently meets or exceeds monthly sales goals.

1999-2004 All Temps Personal Service Inc. Dallas,TX

Sales and Marketing Manager

Responsible for 7 office throughout the southwest.

Primary point of contact for all contract negotiations.

Responds to all "IFB, IFQ, RFB, RFI and RFQ's".

Responsible for receiving and distributing incoming sales calls.

Choosing and coordinating trade/job fairs for all offices

Responsible for the development of all collateral for all sales offices.

Responsible for developing and training field Sales Representatives.

Responsible for conducting comprehensive security background check on

potential placement candidates(Through national, regional and local law

enforcement agencies).

10/86-01/99 SprintReston,VA/Dallas,TX

Trainer/Supervisor-Outbound Services

Managed 12 outbound callers. (sales)

Implemented training and set goals for new campaigns.

Major Account Consultant/Sales Representative

Handled all additional sales and implementations on current accounts.

Solved customer technical problems.

Maintained a growing revenue base of at least 250.000.

Reconciled billing issues using various application systems

Heavy communication with many different departments to meet all of the

customers needs.

EDUCATION

1980-1984 Central State University Edmond,OK

B.A., Marketing and Journalism/Advertising

SUMMARY OF QUALIFICATIONS

Formal and informal management training.

Supervised staff of 6-12 people.

Skilled in motivating others to achieve there highest work potential.

Experience in new accounts, customer relations and sales

Part of an action team to develop ways to enhance levels of excellence to

customers and our field sales team.

Consistently met and exceeded required objectives and goals.

Have an excellent rapport with customers. Providing the highest level of

customer service and assuring customer satisfaction, while projecting a

reliable and responsible image of our department and our company.

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