CURRICULUM VITAE

CONTACT INFORMATION

Name: Abdiaziz Ibrahim Sheik Heile

Date of Birth: 26 Dec. 1988

Place of Birth: Mogadishu

Marital Status: Married

Nationality: Somali

H.P: +252*********/+252*-********

Email: acd6ou@r.postjobfree.com / acd6ou@r.postjobfree.com

EDUCATIONAL BACKGROUND

1996 – 2003: Elementary and Intermediate

2003 – 2006: Secondary/ High School: Al HIKMA Secondary School

2007 – 2008: Diploma of Business Administration at Indian Ocean University

2009 – 2012: SIMAD University Bachelor of Computer Science & Information Technology

PROFESSIONAL CERTIFICATES

Aug 2011: Training for Project Planning and Management (PPM) from (SITCO)

July 2011: Basic administrative training course held at UNDP

Sep. 2012: CCNA Exploration: Land Switching

July 2011: CCNA Explorations: Routing protocol and concepts

Dec. 2010: CCNA Explorations: Network Fundamentals at CISCO

Sep. 2009: IT Essentials II: Network Operating System at CISCO

Oct. 2008: IT Essentials: PC Hardware and Software at CISCO

PROFESSIONAL EXPERIENCE

January 2008 – March 2009: Student Affairs officers at Adult Commercial Secondary

School

Job Responsibility

Receives and attends to school visitors.

Organize maintenance and purchases for the school.

Maintain Filing for students and school staff.

Manages the petty cash and supervises the supporting staff.

Takes minutes for staff and school meeting;

Organizes all school functions and ceremonies.

Keeps school inventory as well as update annually.

Carry out all typing services for the school.

Expected to perform any other duties which may be required within School Departments.

April 2009 – May 2010: Head of Information and Communication Technology of Adult

Commercial Secondary School

Job Responsibility

Recording all the minutes and reports for the institution

Database collector

Training the workers to promote information and communication technology of the

institution

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CURRICULUM VITAE

Networking of all the computers and printers in the institution

Purchasing of new computers for the institution

June 2010 – December 2011: Rusda Foundation Information Technology officer

Job Responsibility

Troubleshoot hardware, software and network operating system

Maintain log and/or list of required repairs and maintenance

Make recommendations about purchase of technology resources

Provide network access to all staff

Install work stations

Connect and set up hardware

Load all required software

Provide network accounts and passwords as required

Monitor security of all technology

Input and maintain IP addresses

Advise staff of security breach and/or change in password or security status

Ensure installation of lock out programs

Identify and prepare hardware for disposal when appropriate

Ensure hardware is stripped and secured before disposal

January 2012 –February 2013: Jobkey University Admin/Finance

Job responsibilities

To perform and carrying out of the general main administrative matters and finance

related issues

To maintain an effective work for the smooth running of the day today office routine

activities

To prepare contracts for the university staff required to be employed by the Jobkey

University.

Prepares Cash Vouchers to ensure the monthly salary payments for the staff is to be paid

on time,

Monitor the office cashiering and just to ensure the general funds received and utilized

were properly handled.

April 2013- March 2014: UNITEL Telecommunication Company Networking & ICT

officer

Job responsibility

Installing and configuring computer systems

Troubleshoot hardware, software and network operating system

Familiar with all hardware and software

Train staff about potential uses of existing technology

Train staff about new and potential use

Provide individual training and support on request

Provide recommendations about accessing information and support

Install work stations

Connect and set up hardware

Diagnosing and solving hardware/software faults

Analyzing call logs to spot trends and underlying issues

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CURRICULUM VITAE

Deliver service and support to end-users using and operating automated call distribution

phone software, via remote connection or over the Internet

Interact with customers to provide and process information in response to inquiries,

concerns, and requests about products and services;

Diagnose and resolve technical hardware and software issues involving internet

connectivity, email clients, VOIP, Vonage and more

Installation of VoIP and Vonage Machines

Research required information using available resources;

Follow standard processes and procedures

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource

Offer alternative solutions where appropriate with the objective of retaining customers’

and clients’ business;

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

Computer hardware and software systems and Programs

Computer networks, network administration and Network installation

Computer troubleshooting

Computer viruses and security

E-mail and internet programs

Skills

Ability to install and administer computer

Hardware, software and networks

Team building skills

Analytical and problem solving skills

Decision making skills

Effective verbal, presentation and listening

Communications skills

Effective written communications skills

Computer skills including the ability to operate computerized accounting,

Spreadsheet, word-processing, graphics And website development programs at a highly

proficient level

LANGUAGE

Writing Reading Speaking

English Good Very Good Very Good

Arabic Good Good Good

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CURRICULUM VITAE

Somali Excellent Excellent Fluent

OTHER SKILLS:

Good communication skills and able to work independently and strong competent to deal

with ambiguity.

Results oriented and possess a positive working attitude.

Interact positively with team member as well exceptional capacity with multicultural

environment.

Have talented skills in conflict resolution and leadership style

Flexible, independent, problem-solver and reliable.

Have Skill in computer service such as hardware, software and networking.

analytical and problem solving skills

Computer skills including the ability to operate spreadsheet, word-processing, graphics

and website Updating programs.

stress management skills

time management skills

INTERESTS:

Jogging, conflict resolution and Playing Games

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CURRICULUM VITAE

REFERENCES:

Mr. Abdirahim Ibrahim

Director of Planning and Foreign Relationship

Ministry of Fisheries and Marine Resource

Maka Almukara, Mogadishu, Somalia

Fax: +2526 - 861041

H.P: + 252 - 61674770

E-mail: acd6ou@r.postjobfree.com

acd6ou@r.postjobfree.com

Website: www.mfmr.somalia.gov.so

Mr. Ahmed Mohamed Ahmed

Somali Red crescent

Deputy National Health officer SCZ Somali

H.P: +252*********

Email: acd6ou@r.postjobfree.com

Relationship: A professional colleague at

Somali Red Crescent, in his capacity as

Senior Humanitarian Affairs Officer

Mr. Abdiqadir Sheikh Ibrahim

UNITEL Telecommunication Company

Operation Manager

HP: 061*******

Email: acd6ou@r.postjobfree.com

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