Customer Service Sales Manager
Resume:
Diana Pennington
Store Sales Manager - Harry & David Store
Mercer, PA
****************@*****.*** - 724-***-****
WORK EXPERIENCE
Store Sales Manager
Harry & David Store - May 2011 to Present
Responsible for daily operations for success of a high volume store with in a
budget.
• Recruiting and training to maintain a brand image through visual and customer
service.
• Scheduling, payroll, ordering, rotating stock, coaching, and maintain visual
standards.
• Ensure company policy and procedures are followed, including loss prevention.
Store Sales Manager
Harry & David Store - Grove City, PA - 2005 to Present
Assistant Store Sales Manager
Harry & David Store - March 2006 to May 2011
Responsible for assisting the Store Sales Manager in meeting and exceeding goals by working within a budget.
• Interview, hire and train staff to ensure the brand ambassador image.
• Provide excellent customer service to all customers.
• Ability to resolve issues in a timely manner.
• Maintain storefront to look bountiful and clean.
Security Officer, Sergeant
Woodring Detective Bureau - Meadville, PA - 1993 to 2008
Provide protection of person and property
• Supervise and schedule individual jobs
• Coordinate training for new employees
• Debt collections for local businesse
Second Assistant
Harry & David Store - October 2005 to March 2006
Responsible for opening and closing procedure
• Maximize sales with creative knowledge of product and customer service
• Unload deliveries of product, stock and maintain store appearance.
Interstate Caseworker
Mercer County Domestic Relations - Mercer, ON - 1998 to 2006
Worked with other state and county agencies to collect and verify information to obtain court orders of support.
• Interviewed clients and provided customer service
• Trained new employees, coached co-workers.
EDUCATION
Bachelor of Business
American InterContinential University
2002 to 2003
General Studies
Penn State University, Shenango Campus
1990 to 1992
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