Project Sales

SIMRAT SINGH Cell Phone: 206-***-****

Email:acd6ku@r.postjobfree.com

SUMMARY

SUMMARY

Simrat is self-driven IT professional with 6+ years of experience in business analysis, functional

analysis and Quality Assurance for projects focused on E Commerce/Hybris and Customer

relationship management projects for verticals like Telecom ( Verizon), Retail ( Starbucks, Apple )

and Banking ( US bank).

Excellent experience in Business System Analysis using BABOK principles, Requirements Gathering,

BRD, Functional requirements gathering, FSD, Software design, Wireframes, Mockups, Data

Mapping, Flow diagrams, Data Analysis, Reports, Dashboards, Test Planning and Test Strategizing.

Excellent understanding of the SDLC processes such as Waterfall, SCRUM and Agile.

PROFESSIONAL SUMMARY

• Over 6+ years of experience in Business System Analysis, Requirements Gathering, Software

design, implementation and documentation.

• I am a team player who have worked independently with no clear direction

• Experienced JAD Facilitator and Meeting Coordinator with excellent interpersonal skills with lots

of experience in working with the cross functional team members like Business, Dev, Test, and IT

• Created business Requirements Gathering, Requirement Elicitation Techniques (JAD),

Requirements Prioritization, Requirement Documentation and Requirement Planning.

• Created business process (AS-IS & TO-BE) so that we have an understanding of the functional

requirements and translating them to system requirement specifications.

• Created Data Flow Diagrams (DFD), Flowcharts, Sequence diagrams, Activity diagrams,

Collaboration diagrams, Class diagram.

• Analyzed business process and translated business requirements into system functionality

requirements in technical terms.

• Developed functional specifications for business process refinement and automation by including

items like problem summary, proposed solution, flow diagram, requirements traceability, user

requirements, system requirements, functional overview, use cases, mock ups, data analysis,

data mapping, assumptions, key dependencies etc.

• Created SCRUM Dashboard, SCRUM planning boards, Managing requirements and defects in

Jira/Visual studio

• Created Test Plans, Test Cases, Test Scenarios and Test Matrix.

• Performed System Testing, Regression testing and User Acceptance Testing (UAT).

• Implemented Business Process Improvements by creating standard templates for BRDs, FSDs,

Test Plans, Test Cases, Functional Use Cases, Waterfall process etc.

• Excellent analytical skills and a proven ability to analyze business processes

• Excellent understanding of the SDLC processes such as Scrum, Agile, Spiral and Waterfall.

• Created and execute UAT Test Scripts and logging the defects into Quality Center

• Logged testing defects and Reporting during QA Triage Meetings.

AREAS OF EXPERTISE

Hybris 4.8/5.0/5.1 Business Analysis B2B and B2C

E Commerce/ WebSphere Functional Analysis Process Improvement

Digital River QA Testing Order Processing

MS Dynamics CRM UAT Business Case design

CMS/ WCMS/Teamsites Business Intelligence Payment processing

SFDC Data Analysis Marketing, Sales, Customer

service

DETAILED PROFESSIONAL EXPERIENCE

Client: Starbucks Corp, Seattle WA– Jan 2014 to Present

Role: Sr. System Analyst/ Sr. Business Analyst

Projects- Customer facing and B2B Web application integration with E commerce/Hybris

Project Details: Worked on multiple projects involving integration of the B2B and B2C Web application

with the Hybris E commerce application. The scope of the projects included creation of an intuitive user

experience that allows businesses to order bulk Starbucks Cards with their logo and message in a

designated area on the card. Managed c lient account order history, manage bulk orders/eGifts, Created

new products, new product category, product sorting, managing product catalogs, and creating pricelists,

pricelist to product mapping an d managing payment gateway for payment authorization. Created a BI

Dashboard using SAP BO for tracking sales across the organization.

Key Responsibilities

• Created Business Requirement Documents (BRD), Functional Specification Documents (FSD), and

Requirement Traceability Matrix (RTM)

• Identified and implemented the new process in the team by creating standard templates for BRDs, FSDs, Test

Plans, Business Use Cases, and Functional Use Cases etc.

• Created UAT Test plans, UAT Test cases, conducted UAT Kick off meetings with the stakeholders, Created

defects and helped in defect triage process

• Acted as a liaison between the Business team and the Technical team and also responsible for

communications between the Project Team and other related departments.

• Closely worked with the development team to ensure they have correct understanding of the user

requirements and to make sure the code meets the business requirements

• Created functional specifications that includes problem summary, proposed solution, requirements

traceability, system requirements, user requirements, functional overview, use cases, mockups, data analysis,

data mapping and data cleanup

• Maintained and updated Project Status Reports with issues, tasks, risk and milestones to be achieved in order

to distribute it to the senior management for weekly calls.

• User training of the Hybris application to the end users

• Worked on Channel (WCMS Cockpit) Content (Product Cockpit (PCM)), Platform (Administration

Cockpit, Report Cockpit, Hybris Management Console), Commerce ( Marketing tool, Jirafe Cockpit

( Reporting))

• Environment: SAP BO, Hybris 4.8//5.0, WCMS, B2B Sites, B2C Sites

Client: US Bank, Seattle WA– Jan 2011 to Present

Role: Sr. Business Analyst

Projects- Online transactions processing using Platform Cockpit of Hybris and B2B site

Project Details: Integrated On-Line Transaction Processing System (IOTPS) which includes mortgage

loan processing application with our .com site, Hybris platform cockpit & WCMS. We created a system

which helps users to fill out a loan application online which creates a case in the back end system.

Customer gets a quote in real time based on the information provided. Once the application is filled, the

system sends the loan application to an underwriting component that communicates directly with US

Bank and returns a response/purchase order that is displayed in real time to the applicants. We also

connected the system to credit history agencies, propose different options for loans approval and process

the loan.

Key Responsibilities

• Created Business Requirement Documents (BRD), Functional Specification Documents (FSD), and

Requirement Traceability Matrix (RTM)

• Acted as a liaison between the technical team and Business user and also responsible for communications

between the Project Team and other related departments.

• Closely worked with the development team to ensure their understanding of the user requirements.

• Work on monitoring, controlling, and prioritizing Change Request by following the Change Request

procedures.

• Involved in data analysis, data mapping & data migration in order to normalize and extract data from the data

server.

• Conducted and coordinated functional testing, system integration testing (SIT), and UAT. Analyze various

test results to identify the root cause of various issues/bugs.

• Created UAT test plan, UAT test cases, conducted UAT Testing with stakeholders, Conducted triage meetings

for bug analysis and assignment of bugs to the developers, UAT Kick off

• Maintained and updated Project Status Reports with issues, tasks, risk and milestones to be achieved in order

to distribute it to the senior management for weekly calls.

• Worked on a disaster recovery project for protection of the customer’s data in case of an emergency

• Environment: SAP BO, Hybris 4.8//5.0, WCMS, B2B Sites, B2C Sites

Client: Apple – Cupertino, CA – Jul 2009 to Dec 2010

Role: Business Analyst 2

Project: Apple Retail stores & web marketing using E Commerce (WebSphere) and CRM

Project Details: Worked on multi-million dollar global initiatives to globally launch our new products

across 100 different countries in 50 different languages. WebSphere Ecommerce and Digital marketing

using Dynamics CRM for creating email campaigns, marketing lists, sending out digital emails to our list

of customers, Social media, tracking click through rate, bounce back rate, buy rate, Tracking sales

performance of accounts for B2B & B2C Quotes, Purchase order and invoicing, Customer support which

included case management, KB Articles. E commerce included creating new products, price lists,

managing product catalog, sorting and payment gateway.

Key Responsibilities

• Interacted

with business users, understanding their business processes, understanding their current IT

systems.

• Created

Business Requirement Documents (BRDs), Functional Specification Documents (FSDs),

Technical Requirement Specification and Traceability Matrices for application development

specifically for WEB systems.

• Acted as the

liaison to the Business and developers to answer functional questions and ensure the approach

meets Product requirements.

• Prototyped

the application, providing screen shots for better visualization.

• Created Use

Case specifications, business flow diagrams, Activity/State diagrams and Sequence diagrams

using MS Visio, so the developers and other stakeholders can understand the business

process with possible alternate scenarios.

• Facilitated

JAD sessions with management, development team, users and other stakeholders to refine

functional requirements.

• Participated

in Scrum meetings to handle unpredicted changes and effectively delivered the product with in

the given deadline.

• Worked

closely with product managers, software architects, UI designers and developers to accurately

define the product functionality.

• Configured

data in the Product Catalog database using a configuration tool called Product Catalog

Manager.

• Assisted in

drafting the Product Catalog Manager User Guide for new users on how to configure data.

• Analyzed the

system requirements and developed detailed Test Requirements Documents (TRDs), Test

Plans, test cases and test input data and test procedures.

• Created UAT

Test plan, UAT test cases, participated in the triage calls, UAT sign off

•

• Environment: Websphere, WCMS, B2B Sites, B2C Site

Client: Verizon wireless – Greater Minneapolis – Jan 2008 to Jun 2009

Role: Business Analyst

Projects: Web Marketing Initiatives

Worked on a very large scale global initiative which involved 50+ team members, multi-billion dollar

initiative which was rolled out in global markets in North America, Europe and Asia.

Project Details: B2B and B2C site integration with E commerce application to manage orders,

order history, fraud reports, order entry, price settings, WCMS (Websites, page types, page

templates and components)

Key Responsibilities

I worked with the business stakeholders to gather the business critical requirements

Translated the business requirements into more detail functional requirements

Created detail functional specification documents and worked with the Engineering/IT team to

make sure they understand the functionality/requirements

Wrote User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing

Followed up with the IT team to get bug fixes, clarify requirements to make sure the functionality

meets the business requirements

Worked to get a business sign off on the feature set before projects get deployed

Environment: Hybris WCMS, Platform cockpit, CRM, B2B sites, Channel and Commerce cockpit

EDUCATION

Bachelors in Business Administration, India 2008

TECHNICAL SKILLS

• E commerce Hybris 4.8/5.0/5.1, WebSphere, Digital River

• Project Management Tools: Jira, SharePoint, Microsoft Project, MS Visio, MS Office

• Requirement Management: Jira, Rational Requisite Pro

• Testing Tools: Jira, Quick Test Pro( QTP),Mercury Load Runner and Win Runner

• Business Modeling Tools: Microsoft Visio, Microsoft Visual Studio

Team Foundation Server (VSTF)

• Programming Languages: HTML,SQL, XML

• Other Methodologies SDLC, Waterfall Methodology, Agile Methodology, SCRUM

• UI Design Tools Microsoft Expressions

• Other Tools CMS, HP Teamsites, Bizaarvoice, SAP BO, Salesforce.com, CRM,

Target, MS Dynamics CRM, SQL Server, .Net, Java Script

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