Customer Service Sales

D a r i us A. Co r r ea

**** * * * ** h i l l D r A p t B C o l u m b us, O h 43229 614-***-****

d a r i u s.09@ho t m a i l .co m

OBJECT IVE

To obtain the Benefit Special ist position i n order to apply my a nalytical a nd effective

communication skil ls.

EDUCAT ION

Ohio State F inance Columbus,

Ohio

L I FE I NSURANCED L ICENCED!

E xpected Graduation Date: June 2014

Relevant Coursework: Communication, phycology, English, and sociology.

WORK EXPER IENCE

DYNAMIC SALES & MARKETING SPECIALIST (Self-Employed) Columbus, Ohio

November 2012-P resent

I am a creative, passionate, and dynamic professional with an expansive background in sales,

m arketing, and management. Decisive team leader with an eye for creative detail and design

combined with a solid background in business analytics. I remain persistent with proven my

exceptional ability for achieving bottom-line results for small business th rough an effective

b alance of visual nuance and analytical business decision. Solid reputation as high-energy leader

w illing to take on challenges deemed too difficult by others. Consistent focus on customer needs to

continually exceed sales targets using innovative client-focused marketing strategies

Volkert Distributing (Kirby vacuums)

Columbus, Ohio

Door to Door Sales J une 2010-

Present

Powerful communication skills, able to establish immediate t rust and confidence.

highly professional and effective closer

Effectively overcome objections to sales in a calming and convincing manner

Persistent, patient, and sensitive to customer’s needs and apprehensions

Went door to door setting up my own appointment for me and my crew members

M ission Essential Personal (Part-Time)

Columbus, Ohio

Recruiting Specialist M ay 2012-May 2013

* Recruit Translators for the U.S. military

G arden City Group Dublin, Ohio

Claim Analyst/Manager February 2012- January

2013

Used strong analytical and problem solving skills to handle claim errors.

Analyzed claimants supporting documentation to predict the outcome of the claimed filed for

businesses.

Works with peers and leadership to manage and support key activites in the department.

Coach and mentor less experienced team members.

Use strong business analysis and problem solving skills and experience; including good working knowledge of metrics and

scorecards, data analysis, manipulation of data, and root cause analysis for claims.

Alliance Data

Columbus, Ohio

Sale and service September 2011- March

2012

Using my ability to consult, influence and sell to customers in a fast paced environment where changes to procedures are

common in a fast paced environment where changes to procedures are common

Being attentive to the needs of the customer as a t rustworthy member of the team

Identifying reasons for referrals and authorize/decline purchases while interpreting customer

f inancial profile.

Identifying and resolving any escalated customer or store concerns in a timely and professional

manner, and responding to/redirecting calls as appropriate

Medco Health solutions

Columbus, Ohio

Benefit specialist J uly 2010-

December 2010

Deliver consistently excellent customer service over the phone and in wri ting.

Navigate systems, procedures, and other resources to provide accurate and t imely resolution to

customer inqui ries.

Research and diagnose customer disputes, and identify the most efficient means to resolve them to

t he satisfaction of the company, the sponsor, and the subscriber.

Provide f lexible assistance through cross-t raining and support to meet and exceed performance,

customer satisfaction, and service level goals.

Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and

meets all internal expectations.

Document problem resolution and customer contact.

A ffinion Group

Columbus, Ohio

R etention Specialist

J une 2009-May 2010

Identify customer needs and presenting appropriate company product and service offerings.

Awarded Customer Service Certificate for expertise in resolving escalated customer service issues

Consistently exceeded quality assurance, retention,and adherence

Received a Certificate of Appreciation from Leadership for ability to exceed all goals

YMCA

Columbus, Ohio

M embership Service Representative October

2007-March 2009

Utilized communication and interpersonal to provide engaging, informative facility tours

Managed membership process

Responsible for completing financial reporting through applying attention to detail and problem solving

Planned and organized community events such as Breakfast with Santa

Assisted with planning day care activities

Contact this candidate