Customer Service Sales

Michael D.Thomas

**** ******** ***. #*** ********, OH 43229 614-***-**** acd6it@r.postjobfree.com

Objective

Motivated, hands on, personable business professional with demonstrated organization, customer service,

communication, and project management skills. Strong problem solver, who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without

compromising quality.

Profile

1. Talent for quick mastery of hands on tasks. Excellent interpersonal, communication and proficient in

warehouse operations. Listen attentively, communicate persuasively and follow through diligently.

Sensitive and tactful with professionals and non professionals at all levels.

2. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.

Excellent team building skills.

Skills Summary

3. Proficient in warehouse 6. Detail oriented 10. Leadership Quality

operations 7. PC Skills in Windows 11. Good team player

4. Able to listen to verbal environment 12. Good judgment

instructions 8. Limited data entry 13. Excellent Customer

5. Effective communication skills Service

and interpersonal skills 9. Problem solving skills

Professional Experience

Front Desk Agent, 2013-2014 Holiday inn express, Columbus,oh

Check guest in/out of hotel and go over policies and scheduling

Make/Cancel reservations for guest/walk ins for future/prior arrival

Patrol hotel grounds for the safety of the guest and hotel

General merchandise clerk, 2012 - 2013 MEIJER SUPERCENTER, COLUMBUS, OH

14. Responsible for delivering remarkable customer service by providing customers with exceptional product

knowledge, efficient service and a friendly attitude

15. Stock product and maintaining product displays according to merchandising standards

WAREHOUSE ASSOCIATE, 2010 - 2012 I-FORCE TEMP AGENCY, VERTIS, COLUMBUS, OH

16. Responsible for collecting special orders, regular lines, vendor purchase orders & location/inventory

lookups

17. Generating replenishment tasks and resolving common issues or discrepancies on daily basis

18. Organizing and processing newspaper orders on nigh shift making sure that truck departure timelines are

met

19. Processed outbound orders on day shift if necessary

ASSISTANT CREW COORDINATOR, 2009 - 2010 JUST ENERGY, COLUMBUS, OH

20. Independent contractor giving quality customers a chance to be price protected on their natural gas

1. Assisted Crew Coordinator with field training of new employees

2. Develop and implement training presentations

3. Instructed/Lead crews out to the field

21. Built several teams of sales representatives to enable bonuses and overrides in the business

22. Rapidly mastered varied computer programs

Life GUARD, Jan 2007 - AUG 2007 FORT RAPIDS, COLUMBUS, OH

23. Under general supervision, ensured the safety of patrons of the facility by preventing and responding to

emergencies

24. Maintained constant surveillance of patrons in the facility; acted immediately and appropriately to secure

safety of patrons in the event of emergency

25. Provided emergency care and treatment as required until the arrival of emergency medical services

26. Performed various maintenance duties as directed to maintain a clean and safe facility

27. Prepared and maintained appropriate activity reports

28. CPR Certified; Current certification as Lifeguard

Education

CENTRAL STATE UNIVERSITY – Xenia, OH

Manufacturing Engineering

August 2007 – July 2009

Contact this candidate