Administrative Assistant Customer Service

Janice Jeffreys

*** ******** ***** • Wake Forest, NC 919-***-****

***********@*****.***

Summary of Qualifications

• Work well in a high pressure environment.

• Skilled at organizing complex projects, defining project priorities, and delegating

tasks.

• Assertive, self-motivated, goal-oriented, organized and efficient. Demonstrated

effective leadership skills.

• Self-starting, goal-oriented strategist whose confidence, perseverance and vision

promote success.

• Familiar with Microsoft Office applications

• Expert in customer service

Experience:

Biomerieux Durham, NC

Process Technician 1/2013-Present

• Clean room environment

• Documented inspection results on MD and Unusual incident

forms.

• Followed proper gowning procedures according to FDA

standards

• Set up and Operated Filler Machine

• Visual inspected plastic BacT bottles

• FDA/cGMP compliance

• Cleaning of floors, walls, equipment, assisted with sporiside

cleaning.

• Perform Spc sample checks using Data Myte Software

• Performed pressure reading of filter housing

HollyWood Glam Mobile Services Wake Forest, NC

Nail Tech 9/2011-Present

• More than five years experience.

• Strong ability to perform minor repairs.

• Keen eye for detail, style, and fashion.

• Exceptional ability to multi task.

• Flexible schedule.

• Excellent communication, guest service marketing skills.

Promote nail services and product sales.

•

Maintain a clean, neat workstation.

•

Complete necessary paperwork for each scheduled session.

•

• Consulting on the general health and well being of

t he client's hands and feet.

Inventory nail service supplies as needed.

•

Maintain knowledge of current manicure and pedicure

•

techniques and styles.

Refer guest problems or complaints to supervisor according to company resolution policy.

•

Perform other job related duties as directed.

•

Assisted with application of make up

•

Personal Style Fashion Consultant

•

Merck (Manpower Staffing) Durham, NC

Cap and Inspect 5/2012 - 9/2012

• Documented inspection results on designated forms.

• Manually inspected vials to detect deviations from manufacturing

standards.

• Ensured compliance with production specifications and cGMP

• Shell freezers: verify batches, wrapping pallets

• Successfully passed four manual inspection tests

• Followed proper gowning procedures according to FDA standards

• Follow site procedures, SOPs and cGMP guidelines to facilitate the

manufacturing of pharmaceuticals in a clean room environment.

M-Vision Raleigh, NC

Administrative Assistant 10/2010 - 04/2012

• Supervised several employees, scheduled work hours, resolved

conflicts pertaining to employees.

• Compiled and maintained records of business transactions and

office activities.

• Answered correspondence filed and prepared outgoing mail.

• Reports included time-and-attendance records, terminations, new

hires, transfers, budget expenditures and statistical records of

performance data.

• Interviewed job applicants, conducted orientation of new employees

and planned training program

• Typed memos, correspondence, reports and other documents.

• Calendar of meetings and activities

• Assisted with payroll

Maysteel Creedmoor, NC

Lead Assembler/Tester 09/2008 - 10/2010

• Trained new employees in production and testing.

• Crossed trained employees

• Installed bolts, screws, rivets and other fasteners to join parts, using

power tools.

• Ensured that mechanical action, finish and assembly conformed to

specifications.

• Final Inspection

• Packing/Shipping

• Inventory

Debbi's Knightdale, NC

Store Manager 04/1998 - 08/2008

• Interviewed, hired and trained employees.

• Planned and prepared work schedules, assigning employees to

specific tasks.

• Formulated pricing policies on merchandise according to

requirements for profitability of store operations.

• Prepared and directed workers preparing merchandise displays and

advertising copy.

• Supervised employees engaged in sales work, taking of inventories,

reconciling cash with sales receipts, keeping operating records and

preparing daily record of transactions.

• Answered customer complaints and inquiries.

Bristol Myers Durham, NC

Inspector/Machine Operator 8/1994-3/1996

• Ensured compliance with production specifications and cGMP

• Set-up & breakdown of Good Manufacturing Practice (GMP)

space/equipment, accurately & efficiently moves process materials

(up to 50lbs) in accordance w/ procedure.

• Operates machinery or equipment as trained and instructed

following safety guidelines at all times.

• Follow the department plans for 5S and to be responsible for

maintaining a clean and safe work environment.

• Clean room environment

Education: Bonner Academy Raleigh, NC

Diploma 1996

Troutman’s School of Manicuring Raleigh, NC

Manicurist License 2007

Vance Granville Community College Henderson, NC

Administrative Assistant 2011

References: Available upon request

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