Customer Service Manager
Resume:
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HEAVEN GRAVES
GREENSBORO, NC, UNITED STATES
acd6id@r.postjobfree.com
PROFESSIONAL EXPERIENCE
TYSON FOODS WILKESBORO NORTH CAROLINA UNITED STATES
Thigh Grader December 2013 - March 2014
• I was responsible for inspecting the chicken thighs and packaging them for delivery to
different stores and vendors.
WALDEN SECURITY HIGH POINT NORTH CAROLINA UNITED STATES
Unarmed Security Guard September 2011 - November 2013
• Monitor and authorize entrance and departure of employees, visitors, and other persons to
guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons.
• Answer alarms and investigate disturbances.
• Escort or drive motor vehicle to transport individuals to specified locations or to provide
personal protection.
• Answer telephone calls to take messages, answer questions, and provide information during
non-business hours or when switchboard is closed.
• Monitor and adjust controls that regulate building systems, such as air conditioning,
furnace, or boiler.
NCO GREENSBORO NORTH CAROLINA UNITED STATES
Customer Service Rep August 2009 - September 2011
• Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and
prepare invoices for returned goods.
CONNEXTIONS SPRINT E-CARE CONCORD NORTH CAROLINA UNITED STATES
Customer Service Rep November 2008 - June 2009
• Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for
billing.
• Refer unresolved customer grievances to designated departments for further investigation.
DOMINO'S PIZZA CHARLOTTE NORTH CAROLINA UNITED STATES
Assistant Manager August 2004 - October 2007
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Estimate ingredients and supplies required to prepare a recipe.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to
designated personnel.
• Forecast staff, equipment, and supply requirements based on a master menu.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to
standards.
EDUCATION
BEN L. SMITH NORTH CAROLINA UNITED STATES
GUILFORD TECHNICAL COMMUNITY COLLEGE NORTH CAROLINA UNITED STATES
Additional Skills
• I would describe myself as a very hard working individual, very determined and ambitious I
am very goal oriented and would consider myself an over achiever.
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