Manager Sales

SUNDAE HOLLOWAY

*** ***** *****, ************ **, 28301, 254-***-****• acd6i6@r.postjobfree.com

RETAIL AND HOSPITALITY MANAGEMENT

Seeking a position in Retail or Hospitality Management where I can demonstrate my

exceptional leadership skills and work ethic to increase the success of your organization

Staff Training & Development Operations Management Leadership/Mentoring

Communication/Client Office Administration Goal/Objective Planning

Relations

PROFESSIONAL EXPERIENCE:

General Manager/Area Manager, Dairy Queen 2010-2012

* Managed 4 units with operational focus on guest service, leadership abilities,

enforcing policy and procedures. Performance appraisals, sales enhancement,

customer complaint control, training and developing of team. Implemented tactics

to increase sales and profit margins. Set goals for management team.

GENERAL MANAGER, Jack In the Box, 2001-2010

• Managed the day-to-day operations of restaurant; directed work flow, talent

acquisition, staff training and development, trained new management, payroll,

bookkeeping, sales reports, counseling/mentoring employees, enforced policies and

procedures, customer relations, resolved customer complaints, handled terminations (as

necessary), performance evaluations, inventory control, budgeting, labor compliance,

food safety evaluations, orientations, maintained cleanliness, and cash handling/bank

deposits

• Implemented tactics to increase sales and profit margins; set goals/quotas for

management and crew

GENERAL MANAGER, Blockbuster Video, 2000-2001

• Managed the day-to-day operations of retail video store; directed work flow, talent

acquisition, staff training and development, payroll, bookkeeping, enforced policies and

procedures, customer relations, resolved customer complaints, retention, performance

evaluations, inventory, and cash handling

• Implemented Customer Satisfaction surveys to further meet customers’ needs and

increase sales

GENERAL MANAGER OF 2 UNITS, Jack In the Box, 1996-2000

• Managed the daily operations of 2 units; responsible for managing 10+ management

personnel and 80+ employees, staff training and development, employee scheduling,

talent acquisition, performance evaluations, new employee orientations, payroll,

bookkeeping, and cash handling/bank deposits

STORE MANAGER, Wendy’s, 1990-1997

• Managed 25-30 employees and the restaurant operations; talent acquisition, staff

training and development, employee scheduling, cash handling, bank deposits,

purchasing, and inventory control

MEDICAL ASSISTANT, Centerville Medical Center, 1991

• Responsible for office administration and patient assistance; scheduled

appointments, customer service, greeted patients, inbound phone calls, confirmed

appointments, updated and filed medical records, insurance company correspondence,

arranged hospital admissions and laboratory services, bookkeeping, billing, took medical

histories, recorded vital signs, and assisted in medical exams

EDUCATION, CERTIFICATIONS, AND TRAINING

• MEDICAL ASSISTANT, National Institute of Technology, Dallas, TX

• COSMETOLOGY LICENSE, Marlin Vocational Center, Marlin, TX, 1985-1987

• TRAINING MANAGER AND TRAINING COUNCIL, Certified, 2003

• INCREASING HUMAN EFFECTIVENESS, Edge Learning Institute, 2004

• TRAIN THE TRAINER, Jack in the Box, Ongoing

• VARIOUS TRAINING COURSES, Jack in the Box, Ongoing

• The Role of the Manager, Time Management, Employee Retention, Food and

Labor Control, Business Management, and Computer Literacy

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