*** ************ **.

Cell: 630-***-****

Naperville, IL 60540

acd6ho@r.postjobfree.com

CAREER OBJECTIVE

Experienced technology professional with proven management

responsibility for IT mergers and acquisitions solutions delivery-

with over 20+ years of progressive IT architecture management

experience, expertise in the technical design of data center

consolidation projects, application enterprise systems solution design

and experience in the successful delivery of IT infrastructure

strategic planning, cloud networking technologies, PMO management,

middleware integration and enterprise architecture technologies.

EXPERTISE

Enterprise Applications Architecture Global Solutions Delivery

Mgmt Cloud Solutions Technologies

Program Management Office (PMO) Internet e-Commerce Services

(EDI) Enterprise Application Integration

Vendor Out-Sourcing Management Application Solutions

Development Infrastructure Management

PROFESSIONAL EXPERIENCE

Infrastructure Architect Lead, Blue Cross Blue Shield of IL (HCSC),

Enterprise Architecture Services, Chicago, IL (2/2012- present)

. Managing multiple infrastructure projects including; technology

refresh lifecycle management, cloud solutions technologies proof of

concept, Websphere upgrade and technology application project

portfolio mapping. Supervising Application Architects that currently

deliver projects within infrastructure development. Developing

infrastructure and application architecture documents comprised of

Logical & Physical diagrams to provision systems into the data center.

Managing business relationships and documenting customer's current

environment to show the recommended future state. Technical Lead for

enterprise computing platforms design.

Infrastructure Lead/ Project Manager, CNA Financial, Enterprise Systems

and Planning, Chicago, IL (8/2011- 2/2012)

. Managed the preparation of documentation for the architecture build-

out of complex enterprise application systems and technologies.

Supported PMO activities and managed on-shore services provider

relationships (IBM) and off-shore (TCS-India) for multiple

infrastructure projects. Worked with business sponsors to develop

multi-project program roadmaps.

Infrastructure Architect, Blue Cross Blue Shield of IL (HCSC), Enterprise

Architecture Services, Chicago, IL (2/2011- 7/2011)

. Developed architecture documentation for the application migration of

143 apps to a new 240,000 sq ft data center in Ft. Worth, TX.

Contributed to the migration strategy for the successful disaster

recovery and business continuity design. Delivered presentations to

the Infrastructure Review Board. Met with application owners to review

technical architecture design diagrams for the preparation of bill of

materials equipment lists. Prepared contracts for meeting SLA

requirements. Negotiated terms and conditions.

Manager, Applications Management Support, Siemens IT, Volkswagen

Manufacturing Plant, Chattanooga, TN (10/2010- 2/2011)

. Provided leadership for applications management support in accordance

with contractual terms for Outsourcing contract. Developed

presentations for management to put in place ITIL tools, support

processes and operating procedures. Worked with Volkswagen employees

to document SAP Supply Chain systems to provide ongoing support.

Managed 12 customer call center employees.

Program Manager, Beazer Homes, Inc., Information Technology, Atlanta, GA

(3/2010-9/2010)

. Managed the deployment of 800 thin-client devices using XenApp and

XenServer Citrix technologies across the company. Solutions enabled

the organization to provide cloud-computing to its user base. Directed

external vendor installation teams nationwide with the schedule and

delivery documents. Evaluated SLA's and recommended procurement

selection of desktop equipment and servers.

Program Manager, Covenant Transportation Inc., Information Solutions,

Chattanooga, TN (6/2009- 2/2010)

. Managed the implementation of $18M Trucking ERP Package and MS

Dynamics G/L across 4 subsidiaries company-wide.

. Developed requirements and planned project lifecycle deployment.

Defined resource plans and program WBS schedule for 17 projects and

managed the program implementation. Created strategies for risk

mitigation and contingency planning.

. Planned and scheduled project deliverables, issues management, and

major milestones across 8 business units. Directed work of 17

consultants, 8 vendors and 200-person implementation team.

Efficiently identified and solved project issues to meet schedule.

. Demonstrated leadership to manage vendor relationships and mitigated

project risks. Approver of Service Requests (SR's), SOW's and SLA's

of external service providers. Managed to budget. Designed and

maintained technical and project documentation.

Applications Architect, Enterprise Architecture Group, CIGNA,

(Applications Solutions Group), Chattanooga, TN (11/2008- 06/2009)

. This senior level technical role was involved in the analysis, design,

development and management of software application development that

improved business ability to deliver productivity improvements.

Managed vendor proposal process.

. Provided technical leadership, determined enterprise architecture

requirements, led application design sessions, planned projects,

established task priorities and monitored programs. Managed vendor

relationships with TCS and IBM.

. Responsible for determining enterprise program portfolio plans,

enforced architecture standards and guidelines, developed future state

claims processing platforms to provide real-time transactions. Worked

with the business to define requirements.

. Developed expertise in Healthcare Systems, EMC Storage, database

administration, networking, operational capabilities, UNIX server

platforms, messaging, imaging systems, middleware integration tools,

security, performance and EDI Conversions.

Program Manager, PMO, Infrastructure Reliability, Northern Trust, WWOT

Program Management Office, Chicago, IL (3/2008- 11/2008)

. Day to day management, from a program management perspective, of 5

senior project managers as part of the PMO, delivery of executive

communications with key stakeholders and program sponsors to ensure

successful project execution, as part of global IT business strategies

to ensure stable operations. Responsible for $10M budget.

. Managed delivery of critical infrastructure projects: Data Warehouse

Systems, Windows Virtualization, Capacity Planning Management Systems,

Cisco Switch IoS Upgrade, Solaris M9000 Systems Virtualization, EMC

Storage Management, Mainframe Upgrade, and Global Network Operations

Center.

Enterprise Architect, PMO Lead Architect, Business Lead Liaison CNA

Financial, Data Center Move Program, Chicago, IL (1/2006- 3/2008)

. Responsible for $66M complex data center move for the full lifecycle

of planning, including assessment and analysis and design, including

architecture and configuration, of enterprise computing and data

center systems for high-complexity applications to implementation in

production, test, engineering, and pilot environments including 2,100

servers, 2 mainframes into a Tier IV 60,000 sq ft facility.

Negotiated vendor support contracts with IBM, CISCO and EMC. Presented

proposals to steering committee.

. Managed development of large internet-scale high-volume web sites and

infrastructures, involving distributed, massively parallel, fully

redundant, fiber-channel network, multi-tier systems with Business

Continuity Strategies, IBM Contract and implementations to support 24

x 7 x 365 Infrastructure models.

Global Infrastructure Architect, Data Center Consolidation, British-

Petroleum Company, Naperville, IL (6/2005 -12/2005)

. Developed the Technical Infrastructure Plan for the global deployment

of co-located data centers, providing vendor management of $18M IBM

application hosting contracts and ERP deployments.

. Led a global team to successfully consolidate 16 World Wide Data

Centers to 3 World Wide Data Centers (London, Houston and Singapore).

Successfully led design, development and implementation of data center

hot-site solutions, including MPLS Internet circuits, and WAN level

Global Traffic Managers.

. Created the technical infrastructure for the global deployment of a

.NET enterprise reporting solution using Business Objects XI engine,

custom ETL scripts and SQL Server database to support 5,000 users.

Enterprise Architect, Solutions Delivery, IT Mergers and Acquisition

Team, Great-West Life Assurance, Winnipeg, CN (6/2004 - 6/2005)

. Directed the deployment across data centers for systems integration

and enterprise architecture of a Strategic Systems Management

Monitoring and Reporting application (H-P OpenView Suite).

. Managed the successful consolidation of data centers across Canada and

Europe to one global facility in Winnipeg, Canada for Great-West Life

Assurance Companies after it completed a merger.

. Provided technical evaluation of software proposals and prepared

summary documents for executives. Managed a $12M budget and 25

people. Deployed solution in 4 business units, 37 locations across

Canada and Europe. Managed out-sourcing software development team and

vendor contracts.

Principal Technical Architect, Southwestern Bell Corporation, SBC (now

AT&T), Chicago, IL (10/2003 - 6/2004)

. Enterprise Application Architect for custom modification to Siebel

eCommunications enterprise system application for CRM sales force

automation and incentives programs to support 4,000 users across the

company. Member of the Change Management Board of Program Review.

. Managed the development of the corporate data architecture model,

custom Java development with integration to Oracle application,

interface development to Business Objects and Sonic MQ architecture

for eAI messaging systems integration.

. Corporate Systems Integration Architect that managed 28 people and an

$8M budget.

Director, Technology Services, Servantis LLC, Healthcare Consulting Firm,

Chicago, IL (5/2001 - 10/2003)

Program Manager, Blue Cross Blue Shield Association, Inter-Plan Programs

Technologies, Chicago, IL (3/2003 - 10/2003)

. Directed the architecture and software development of a complex EDI

processing exchange hub solution for the Blue Cross Blue Shield

Association to meet the Code Sets Rule of the Health Insurance

Portability and Accountability Act of 1996 (HIPAA). Managed 32

developers and 4 enterprise software program releases to be able to

provide Inter-Plan processing across all Blue plans..

. Directed the activities of the Enterprise Testing Facilitator, Program

Release Manager and Technical Architect for the development of EDI Hub

called BlueExchange that provides Inter-Plan transmissions of HIPPA-

compliant electronic ANSI X12 documents.

Project Manager, Blue Cross Blue Shield of FL, Information Technology,

Jacksonville, FL (5/2002 - 3/2003)

. Development of the architecture for processing electronic claims

submissions over the Internet using IBM MQ Series/ Sterling Commerce

Gentran (EDI Engines) and Java messaging Services over WebSphere

hosting platforms to interact with Oracle database and OS/390

mainframe applications.

. Managed the development of programs to determine methods for

remediation of historical data files taking into account requirements

for response time over the Internet interacting with Oracle database.

Prepared design and analysis of HIPAA project plans for implementing

270 and 271 transactions and automating methods for translation of

mapping routines.

Integration Services Manager, Palmetto Healthcare Alliance, Hospital

Provider Network, Columbia, SC (5/2001 - 5/2002)

. Managed the development of the messaging interface engine using e*Gate

(SeeBeyond) for hospital application integrations.

. Established connectivity from IBM SNA RS/6000 to IBM/ CICS OS/390

mainframe using SNA e*Ways and configuration of LU 6.2 communications

to support Pharmacy applications integration.

. Managed the design and development of e*Gate and e*ways for

connectivity from Laboratory systems to Siemens Invision Pharmacy

applications.

Principal, Computer Sciences Corporation, Outsourcing Consulting Services,

(1/2000 - 5/2001)

Senior Technical Architect, (fulltime) Du-Pont Dow, E-Commerce Start-up,

Philadelphia, PA

. Achieved $3M in consulting services revenues within 10 months across 4

different business verticals managing application vendor relationship

teams to build eBusiness web portals. Prepared contracts and

proposals.

. Responsible for Pre-Sales Technical Application Support and Program

Management Office delivery at Dupont-Dow consortium companies to sell

plastic extrusion products to the big-four manufacturing companies

using Rightworks supply chain system to build electronic commerce hubs

(VerticalNet.com).Delivered presentations to C-level executives.

. Developed technical applications solutions and application

architecture toolsets for product integration into targeted vertical

industries. Wrote white papers.

Senior Manager, Metamor Information Services (CIBER), Champaign, IL (1/1998

- 1/2000)

Project Manager, Data and Networking, State Farm Insurance Companies,

Bloomington, IL

. Developed the technical enterprise architecture to support the upgrade

of one of the largest private VPN insurance networks to pass the FDIC

& OTS compliance review to provide for secured financial transactions

processing that secured federal bank charter.

. Managed infrastructure projects with EDS, ABN/AMRO, SecurityFirst,

WebTone, & Checkpoint.

. Responsible for 110 people & a $15M budget. Core team member of the

PMO.

Product Manager, MCI Communications, Network Services, Cedar Rapids, IA

(5/1997 - 1/1998)

. Lead architect for the MCIOne electronic billing payment application

over the web that provided the ability for commercial customers to pay

for services via a web front-end on the Internet.

. Provided direction for the consolidation of four regional data centers

across the company.

. Contributed to enterprise application development projects, including

managing voice-over-I/P projects.

Manager, Hewlett-Packard, Professional Services Organization, Pittsburgh,

PA (2/1996 - 5/1997)

Enterprise Deployment Manager, ALCOA, Administrative Management

Information Services, Pittsburgh, PA

. Managed the installation and deployment activities across 3 major

business units at 27 different locations across the U.S., Canada,

England, the Netherlands and Hungary. Traveled overseas. Managed

procurement of systems through customs using brokers.

. Led the development of corporate procedures for standard technical

architecture framework to deliver a common platform across the

corporation. Core team member of the Architecture Review Board (PMO).

Gave proposals to Global Steering Committee

. Worked with Business Unit MIS Directors for planning the worldwide

installation of computer systems across Wire, Rod and Bar, Sales and

Credit Offices and Flexible Packaging.

Manager, GE Capital, Technology Management Services, Atlanta, GA (5/1995 -

1/1996)

Implementation Manager, Georgia-Pacific Corporation, Manufacturing

Facilities, Atlanta, GA

. Project Manager for 18 manufacturing sites across the Southeast region

for the installation of Microsoft Windows NT Wide Area Network and JD

Edwards ERP Package across North America and Canada. Supervised the

work of installation teams.

. Primary role was to provide deployment management of wide area network

systems integration of plant facility systems.

. Performed site surveys for fiber optic installations at hardwood

processing plants, prepared cable plant network designs using Visio

Technical CAD tools. Developed financial costing worksheets. Presented

scope of work proposals to senior leadership.

Technical Support Coordinator, Metro Information Services (now EDS),

Atlanta, GA (6/1990 - 5/1995)

Account Manager, Delta Air Lines Corporation, Technical Operations

Center, Hartsfield International Airport

. Account Manager at Delta Air Lines, responsible for 21 senior

consultants, provided administrative support for 4 major software

development efforts (Oracle, SyBase, VB and Peoplesoft), and Project

Manager for large data conversion effort from PC DOS/ Clipper to

Windows NT that included dynamic SQL Server to IBM/DB2 mainframe

database.

. Developed data architecture model and front-end that tracked sales of

$245M in surplus aircraft parts (landing gear, aircraft engines, etc.)

over the early Internet (Compuserve).

EDUCATION

M.S., Purdue University, West Lafayette, Indiana (1987)

Major: RHIT Management, Concentration: Systems Analysis

Residence Hall Counselor (RHAN), Teaching Assistantship,

Research Assistantship (Computer Lab)

B.S., Kent State University, Kent, Ohio (1985)

Major: HFS Management, Minor: Business Administration

Graduated cum laude', PELL Grant Academic Scholar

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