Customer Service Manager
Resume:
DANIEL P. EKSTROM
*** **** *** *****; Brandon, FL 33511
acd6f2@r.postjobfree.com
NOTABLE ACCOMPLISHMENTS
• After high school building renovations, tagged and distributed new keys for all doors. 1988
• Database Design, Updating, Instruction on use of queries/forms/reports for staff and Maintenance of
program enrollees for Eckerd College. 2001-08
TESTIMONIAL
Dan Ekstrom has demonstrated his commitment to our organization and to the people we serve. His relationship
established with instructors is excellent and his service to them has helped improve the overall volunteer cadre
from what it was before. I recommend he receive a 4% increase. 1989
Kathleen George, Branch Manager Clearwater Florida, Tampa Bay Chapter of the American Red Cross
Dan is very suitable for the position. He has to be busy. He looks for things to do after he has accomplished his
assigned tasks. Dan is very resourceful. Dan is very conscientious and works hard. He never appears to be
"shook up" by problems. Dan has exhibited excellent qualities in his relationships with both students and
faculty. Dan has demonstrated the ability to perform his duties in an outstanding manner. I have observed Dan's
work for the athletic director. I was so impressed with his work that I hired him to help me with miscellaneous
jobs. I very highly recommend this young man to any prospective employer as a diligent, hard-working and
capable individual. 1986
Robert W. Gunner, Chairman, HPER Department, Winona State University
...Dan, we appreciate very much the day-to-day commi[]tment that you make to our total school program. I
know that many days it seems like your efforts are not truly recognized and appreciated but I can assure you that
this is not the case. We are indeed fortunate to have you as a member of our student body and a contribut[o]r to
[the] co-curricular activities program. 1983
Dale L. Barber, PhD., Principal, Pleasant Valley Community High School
EXPERIENCE
MACY'S
Administrative Services Assistant • Bradenton, FL 12/1/2013 – 1/4/2014
Performed Human Resource, scheduling, and Cash Office responsibilities to include:
• Facilitated the interview process, including execution of all new hire paperwork (PeopleSoft ampersand
Teleo) and data input of new hires into HR systems,
• Assisted the Human Resources Manager as an HR liaison for store associates and executives,
• Coordinated distribution of all in-coming communication, including phone, fax, e-mail, network printer, and
Stores' Portal,
• Scheduled On-Call associates and coordinated weekend schedule compliance in partnership with Store
Management Team,
• Balanced the vault and performed other cash functions on a daily basis and
• Able to reconnect supervisor's computer to central printer after she had made several attempts to have IT
staff complete the work.
TransAm Trucking
Company Driver • Olathe, KS 8/8/2012 – 10/21/2013
Operated a tractor and refrigerated trailer combination with a capacity of at least 80,000 pounds Gross Vehicle
Weight (GVW) cross-country.
• Maintained commercial drivers' license eligibility standards,
• Picked-up and delivered assigned freight on-time by following pre-determined routes and GPS,
• By reading bill of lading to determine assignment, provided customer service to both shippers and receivers
maintaining accurate reports and submitting paperwork on a timely basis,
• Inspected and serviced truck before and after trips and submitted reports indicating truck condition.
Bradenton Oaks Assisted Living Facility
Manager-On-Duty • Bradenton, FL 4/2011 – 1/2012
Provided general operational oversight for facility director during night shift hours.
• Supervised staff on duty,
• Provided for facility security and resident safety during non-operational hours,
• Trained staff on routine and emergency situation response procedures and personal protective equipment
use,
• Conducted facility-wide night audits of health and safety issues and resident medications reporting back to
executive director and director of nursing (DON), and
• Assisted in the development and refinement of training materials in regard to OSHA standards.
Eckerd College
Registration Coordinator • St. Petersburg, FL 01/2001 – 05/2008
Performed data and fiscal management functions in addition to customer service and marketing.
• Developed and maintained, through liaison with IT department and professional development training in
Microsoft Access, data collection, entry and reporting processes for program enrollment, financial obligation
and planning purposes,
• Initiated electronic document imaging program for data collection and statistical analysis of participant
satisfaction surveys,
• Utilized database to prepare reports to division leadership for use in planning/forecasting and development
initiatives as well as marketing programs over the Internet and print media mailings,
• Maintained detailed Excel spreadsheet financial accounting for use with Oracle's Banner, AP/AR and
college business and IT departments and
• Recruited, trained and retained a volunteer cadre to assist with marketing and data entry tasks.
• Convinced supervisor to upgrade position to more accurately reflect the increasing use of technology the the
job requires.
American Red Cross
Health ampersand Safety Associate • Clearwater, FL 12/1998 – 6/2000
Facilitated organization's first-aid and cpr course offerings through direct customer contact and marketing
efforts.
• Recruited and assisted volunteer instructors of first-aid and cpr courses,
• Processed payments for training courses and maintained program training facilities; i.e., manikin sanitation,
ordering materials, scheduling volunteer instructors, participant certification updates, etc.
• Marketed programs to area businesses trough cold-calling and participating in local Chamber of Commerce
events.
• Performed continuing clerical duties to include use of copies, fax, phones, filing systems and cash handling.
• Obtained a 4% Merit Increase in January 2000.
Rush Home Care Network
Care Team Assistant • Chicago, IL 11/1997 – 7/1998
Clerical office assistance to home health care clinicians assigned to the field.
• Data entry of patient medical records following clinician home visits,
• Prepared and printed daily, weekly and other reports as directed,
• Chosen to participate in new clinician data entry system field deployment processes and
• Continual use of office equipment such as computer pc, copiers, fax, printers, phones and others as needed.
HCA/Columbia Chicago Lakeshore Hospital
Mental Health Specialist • Chicago, IL 01/1995 – 11/1997
Provided safe environment for patients suffering from behavioral and/or dual diagnosis issues.
• Provide admissions services to new patients that included taking vitals, body and property searches and
orientation to the milieu,
• Assisted and supervised patient activities of daily living,
• Documented patient behavior and interactions in milieu,
• Directed aggression management protocols of hospital staff and
• Lead and/or co-lead group therapies such as art therapy and family nights as well as individual one-to-ones.
• Provided structure and consistency on unit to promote a safe environment for patients, families and staff.
Mid-Eastern Council on Chemical Abuse
Chemical Dependency Technician • Iowa City, IA 11/1993 – 11/1994
Providing detox, 28 day and aftercare programs to persons suffering with addiction.
• Admitted new clients to program providing for medical wellbeing assessment (vitals), detox and observation
of self-administered medications,
• Assisted in providing orientation for new clients and establishing program expectations,
• Monitored milieu activity and promoted appropriate clients interpersonal behaviors,
• Lead life skills training programs and other group therapies,
• Maintained safe environment for clients through consistent treatment expectations and
• Monitored and documented client behavior.
American Red Cross--Grant Wood Area Chapter
College Intern Volunteer • Cedar Rapids, IA 1/1991 – 11/1994
As a university intern, assisted in the organization and delivery of services to victims of local and national
disasters as well as sent/received emergency communications via teletype to and from military personnel
stationed around the world.
• Provided ongoing training and team leadership for single family disaster response in Iowa City, Iowa,
• Assisted deliver Mass Care (meals) and Family Services (food/shelter/clothing) for three national level
disasters (in Iowa and Louisiana),
• Wrote vouchers in Boston after a coastal winter storm to provide food, shelter and clothing to families
affected by the storms,
•,Worked with military families in service to military members stationed in Iran/Iraq (1990) to obtain
emergency leave for family needs,
• Assisted in updating Red Cross Chapter Emergency Response Plan and
• Attended related meetings and trainings across the state in relation to community coordination of relief
agencies.
Oaknoll Retirement Center
Dietary Aide • Iowa City, IA 1/1990 – 1/1992
Assisted cooks with the preparation of meals and helped deliver meals to the residents and their guests.
• Provided quality food and food service,
• Adhered to individualized diet plans as established by dietary manager,
• Followed proper food preparation procedures and served meals in a timely fashion to ensure quality,
• Maintained safe and clean food preparation and serving areas,
• Washed and stored food preparation equipment, dishes and silverware after every serving session,
• Adhered to federal and state regulations for dietary department policy and procedures and
• Followed cleaning procedures and established reporting procedures for supply and equipment needs and
damaged or unsafe situations in the dietary department.
American Testronics
Quality Assurance Clerk • Coralville, IA 01/1992 – 05/1992
Reviewed incoming completed student exams for scoring errors.
Westwood Westside Luxury Apartments
Assistant Resident Manager • Iowa City, IA 8/1989 – 11/1994
24-hour on-call to property management.
• General maintenance of grounds,
• Repair projects to individual units,
• Custodial duties in common areas,
• Assisted property manager with emergency "lock-outs" and other duties as needed,
• Showed vacant apartments and other general customer service and
• Property "eyes and ears" for property manager/owner.
Iowa City Crisis Intervention Center/Food Bank
Volunteer Crisis Counselor/Food Bank Worker • Iowa City, IA 1987 – 1991
Strove to provide stabilization for clients suffering from acute critical situations return to a base level of
functioning and self-reliance.
• Obtained specialized training in crisis intervention practices and community referral services,
• Demonstrated compassion and understanding for people dealing with potentially life-threatening situations,
• Routinely assessed serious, possibly life-threatening issues such as the potential for suicide or homicide,
• Provided 1:1 crisis intervention counseling to assist in client stabilization and referrals as indicated to
community-based organizations,
• Maintained call/walk-in statistical information,
• Assisted with crisis food bank community need program and
• Attended ongoing training in crisis intervention/management programs.
Pleasant Valley Community High School
Volunteer Student Helper/Subsitute Custodian • Bettendorf, IA 8/1980 – 6/1984
After-school/between classes custodial/office assistant and substitute.
• Cleaned classrooms, assisted with event set-up, maintenance and take-down, floor technician trained.
• Assisted in summer school cleaning to include resurfacing gymnasium floor, classroom floor stripping,
waxing, etc.
• Grounds mowing, field prep for events/games, lighting repair (bulb replacement) classrooms, stadium
scoreboards, gymnasium, etc.,
• Maintained ice supplies and juice machine stocking throughout building (nurse's office),
• Assisted in removal of flooring in all hallways for the laying of carpeting,
• Organized custodial store rooms in each custodial area closet and
• Stocked all drink machines and worked refreshment stands for athletic, drama and other events.
• Organized keys for re-keying of building door locks after building re-model.
Administrative Aide • Bettendorf, IA 1985 – 1988
Summer Job (College Years)
• Maintained main office coverage for office staff during summer vacation and lunch breaks,
• Provided customer service via phone, walk-ins, letter mailings,
• Performed shipping/receiving of school supplies to include inventory and delivery to classrooms,
• Posted grades on permanent record, destroyed old documents, maintained safe records as directed,
• Provided general courier service to Principal between Area Education Agency and high school buildings,
etc.,
• Organized/distributed teacher classroom keys after building remodel re-keying of all doors and
• Performed data entry (on Apple II-e) and typing services.
EDUCATION
University of Iowa
BA POLI SCI SOC 12/1991
• Volunteered at community crisis center/food bank for class assignment while majoring in Social Work.
Interned with American Red Cross at start of Gulf War. Initiated volunteer cadre disaster response team in
Iowa City while interning with local Red Cross chapter.
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