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Customer Service Maintenance

Location:
Montgomery, AL
Posted:
May 18, 2014

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Resume:

Luis Robles Jr.

** ***** ***** *** ***, Texas ***40, United States

Home Phone Number: 830-***-****

Email: acd6c7@r.postjobfree.com

EXPERIENCE SUMMARY

* Proven customer service skill appropriately and in detail manner.

* Very well organized and able to meet deadlines

* Self-motivated and able to motivate others.

* Confident in making independent decisions

* Able to function at top performance through 24 hour shifts

* Knowledge, training and practical experience with computerized data bases for tracking, ordering, receiving, and reporting of materials supplies and shipments.

* Proficient in Windows Microsoft, Excel, Power Point, Access, Publisher.

Work History

United States Air Force (Civil Service)-February 2014-Current

GS-07 Equipment, Facilities, and Services Assistant (Swing Shift SR Contoller)

* Monitor, coordinate, and direct Maintenance resources to meet assigned mission requirements.

* Monitors, directs, prioritizes and coordinates scheduled and unscheduled maintenance actions with the shops and flights to ensure sufficient aircraft are available to meet daily flying and maintenance requirements.

* Performs Work Leader duties.

* Implements and controls the daily aircraft flying schedule and ensures sufficient operational aircraft are available.

* Implements contingency requirements within the Maintenance Complex as directed by the battle staff during exercises or actual emergencies.

* Examines and verifies data and/or information in the automated system; performs additional duties as assigned.

United States Air Force (Civil Service)-July 2010- February 2014

GS-06 Equipment, Facilities, and Services Assistant (Swing Shift Maintenance Operations Center)

* Managing data and adjusting work orders.

* Monitors, directs, prioritizes and coordinates scheduled and unscheduled maintenance actions with the shops and flights.

* Coding, reviewing, and validating labor and refund/reimbursement work orders.

* Conducting liaison with shop supervisors.

* Projecting work schedules and recurring work plans.

* Serving as customer service point of contact.

* Dispatching service calls and do-it-now emergency response teams.

* Scheduling short-and long-range maintenance, repair, and minor construction requirements.

* Coordinating on contract repairs.

* Maintain files related to the office/maintenance function.

* Input, delete, retrieve manipulate, and correct information in databases and automated records.

* Design and produce reports using automated computer systems.

* Implements contingency requirements within the Maintenance Complex.

Examines and verifies data and/or information in the automated system

* Perform CANN actions and Mark For Changes and MICAP.

DynCorp Intl.-August 2013-Current

Material Coordinator II

* Review, update and monitor Supply Listings.

* Update and monitor DIFM status and schedule parts through the repair cycle.

* Process parts inquiries in IMDS and interpret data.

* Maintains bench stock bins, order bench and shop stock.

* Coordinate repairable asset management actions with maintenance section .Assist in resolving repairable item processing.

* Ensure all supply assets in the repair cycle are returned in a timely manner.

* Plan and schedule maintenance of assigned equipment and parts.

* Handle orders involving items having readily identified procedures and methods. Refer to a catalog, manufacturer’s manual or technical documents to ensure the proper item is

supplied.

* Provide supply and inventory information to maintenance personnel and management.

* Handle orders that involve making judgments such as choosing proper coding.

* Comply with all programs and regulations; i.e., tools, safety, security, HAZMAT, support equipment, housekeeping, and FOD prevention programs.

* Examine, verify and correct transactions to ensure completeness/accuracy of data and proper identification of accounts.

* Ensure expenditures will not exceed obligations in specified accounts.

* Reviews automated printouts against manually controlled journals to detect and correct errors.

* Reviews rejected transaction listing to determine reasons for rejections and prepare corrective actions material.

* Reviews production reports, inventory reports, and work orders to determine types, quantities, and availability of required material.

* Prepares periodic, special or perpetual inventory of stock.

* Receives, stores, and issues measuring devices, hand tools, machine tools, dies, replacement parts, shop supplies and equipment.

* Report all unserviceable equipment.

* Keep record of all issued and returned tools.

* Services tools and equipment with grease or other preservatives, using brush or alternative method.

* Compiles production records to locate and/or track material throughout the ERRC utilizing manual or computerized systems.

* Schedule parts and tools for maintenance/inspection/repair utilizing manual or computerized methods to the appropriate shops.

FedEx Freight -August 2011-August 2013

Dock Worker (Part-time)

* Freight handling using appropriate motorized and manual equipment.

* Verify documentation matches freight description, using current electronic or manual system.

* Secure freight inside trailers using appropriate tools and supplies.

* Recoup/repair damaged freight when necessary.

* Verify and complete required documentation and reports.

* Assist customers with freight and freight documentation.

Indianhead Ranch-January 2011-November 2011

Accountant

* Manage all aspects of A/R, A/P and Billing.

* Processing of all accounts payable transactions, including bills, credit card charges and invoicing client bills, ensuring accuracy of each bill and proper classification.

* Accounts Receivable will encompass the accurate posting and classification of the daily receivable transactions, preparing deposit slips, and maintaining accurate and comprehensive records of each day’s transactions.

* Handle all payroll information, including using QuickBooks to input timesheets and ADP services for payroll entry.

* Reconcile monthly credit card statements.

* General Ledger maintenance

* Job Costing

* Monthly financial reports for management.

* Perform other general office duties.

* Assist in all areas of operation as requested by management.

* Filing

* Performs budget formulation involving review and preparation of budget estimates and financial plans.

* Performs budget execution and administration work and the monitoring of obligations incurred and the actual expenditures of funds.

* Budgeting and related information and conducts analyses, reviews and special studies of budgets.

* Conducts analyses, reviews and special studies of budget and or related information.

* Budgetary and other automated systems and computer-generated products in accomplishing budgeting/funding assignments.

United States Air Force (Civil Service) – September 2009-July 2010

WS-04 Tools and Parts Attendant Supervisor - (Detailed)

* Supervise over all aircraft maintenance support programs.

* Ensures scheduled and non-scheduled tasks are appropriately staffed. Supervises the tracking of all applicable assets.

* Assigns and dispatches workers to required shops for support needs, including equipment inspections and repairs.

* Ensures employees are trained on all current Air Force, AFOSH, and other applicable instructions.

* Maintains proper supply discipline and ensures employees are properly trained on routine supply requisitions.

* Coordinate all day shift support operations and assign work and priorities to night shift personnel.

* Develops and adjusts schedules to cover all workloads.

* Distributes and balances the workload among team members. Performs a broad range of standard receiving, turn-in, storage, and inspection of assigned stock, tools, tool kits, bench stock, parts, and/or equipment items to include assigned vehicles, non- powered AGE to includes stands, ladders, scaffolding.

* Supports supply personnel in the performance of inventories of the CTK.

* Performs a broad range of issuing on assigned items.

* Maintains catalogs and initiates supply actions.

* Utilizes safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment.

* Performs duties associated with the Composite Tool Kit (CTK) program

United States Air Force (Civil Service) – June 2009-September 2009

WL-08 Aircraft Worker Leader -(Detailed)

* I manage other employees and assign duties and tasks that need to be fulfilled for preparation for next day flying schedule.

* I ensure the employees assigned to me have all the necessary personal protective equipment, proper T.O. for the assigned task at the time, and to ensure the safety and wellbeing of my employees, pilots, and aircraft. I manage 20 aircraft on the fighter section in Laughlin AFB or IFF program, and I am assigned 5 employees.

* I ensure the aircraft have all the proper age covers installed at the end of each flying day, ensure all ground cables installed, chocks installed, intake and exhaust covers installed.

* I ensure aircraft are ready for next flying day by coordinating with plans and scheduling personal on broke airplanes and coordinate with maintenance operations in the hanger for the fixing of broke airplanes to ensure next day flying schedule is ready with good full mission capabilities

* I have red X orders and ER'S.

United States Air Force (Civil Service) - October 2007-June 2009

WG-07 Aircraft Attendant (Crew Chief)

* Launch, recover, inspect, service and complete minor maintenance of assigned aircraft.

* Marshal aircraft into and out of predetermined parking areas and directs aircraft in to parked positions.

* Secures aircraft by chocking wheels, attaching ground wires, installing lock pins and 1T-37B-21 equipment covers.

* Operate all ground support equipment necessary to prepare aircraft for departure.

* Perform ground crew operations for launch and recover of aircraft using proper hand signals.

* Inspection work cards perform preflight, thru-flight, basic post-flights, hourly post-flight inspections and special inspections on assigned aircraft.

* Services assigned aircraft by checking and replenishing fuel, oil, hydraulic, and other consumable fluids.

* Services hydraulic accumulators, landing gear struts and pneumatic and oxygen (gaseous and/or liquid) systems.

* Assists higher-grade employees in removing and replacing of aircraft parts by performing simple routine tasks using common hand tools.

* Takes oil samples for submission to Joint Oil Analysis Program, and routes to lab. Operates a Tug to tow and maneuver aircraft.

* Sets up and operates a variety of powered and non-powered aerospace ground equipment (AGE), such as auxiliary power units, deicers, lighting systems and pneumatic servicing equipment.

* Utilizes safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment.

* Performs Foreign Object removal from assigned areas.

* Prepares or annotates aircraft forms such as AFTO 781 to record servicing, inspections, maintenance and other actions both manually and through input into automated equipment such as the Core Automated Maintenance System.

First Presbyterian Church - July 2008-July 2009

Administrative Assistant (Part Time)

* Answers the telephone and handles personal inquiries; and records all messages for the pastor, other church staff, and elders; and makes appointments for the Pastor.

* Handles all correspondence and mailings as directed by the pastor; uses the computer for word process and print copies of mailings, sermons, weekly and special service bulletins, flyers, session and team reports, newsletters, and the annual report; and uses the copier to make copies of all mailings, sermons, bulletins, flyers, reports and newsletters.

* Orders and purchases and pick up any needed supplies.

* Keeps accurate records of tithes, offerings and other income and makes weekly bank deposits.

* Prepares and maintain all financial records for church accounts; balances the checking account monthly; prepares the financial reports for monthly Session meetings; prepares payroll; prepare quarterly reports for tax purposes and year-end W-2s and tax documents; prepares checks to be signed for all invoices and mail when ready; maintain records for all memorial accounts; maintain records for Meals On Wheels and payroll; provides yearly budget figures for the Stewardship Committee; and will close out church books at the end of each fiscal year.

* Performs budget formulation involving review and preparation of budget estimates and financial plans.

* Performs budget execution and administration work involving the monitoring of obligations incurred and the actual expenditures of funds.

* Budgeting and related information and conducts analyses, reviews and special studies of budgets.

* Conducts analyses, reviews and special studies of budget and or related information.

* Budgetary and other automated systems and computer-generated products in accomplishing budgeting/funding assignments.

Texas Army National Guard (Reserve) - January 2005-November 2008

Unit Supply Specialist

* Receiving, inspecting, inventorying, loading, unloading, storing, delivering and turning in organization and installation supplies and equipment.

* Operating unit level computers.

* Preparing all unit/organizational supply documents.

* Maintaining automated supply system for accounting of organizational and installation supplies and equipment.

* Issuing and receiving small arms and crew served weapons.

* Securing and controlling weapons and ammunition in security areas.

* Scheduling and performing preventive and organizational maintenance on weapons.

* Performing inventory and financial management procedures, including ordering, receiving and storing supplies.

* Locating and cataloging stock.

* Performing and supervising inventory management, storage and preservation.

* Performing quality control, property management and repair parts management.

* Segregating and accounting for supplies and equipment.

* Selecting the correct stock for issue.

* Loading, unloading and moving stock using equipment such as forklifts and hand trucks.

* Keeping records on incoming and outgoing stock.

Del-Jen Inc.-August 2005 - October 2007

Material Coordinator, Lead

* Provide customer service to T-38 aircrafts, receive, store, issue, DIFM turn-ins and inventory parts, tools, equipment and maintain records using the program SBSS (Standard Base Supply System) and (CAMS) Core Automated Maintenance System.

* DIFM monitor and Supply Point Manger.

* Maintain a neat, well organized area, and keep all hazardous materials stored properly and issue through the EMIS System

* Process maintenance supply issues (MSI) and Manage Supply Points work and bench stock parts, processing, MICAP processes and procedures, managing reports like D23 (Due In From Maintenance Report), D04(Daily Transactions),D20(Base Supply Surveillance Report),D41 (AWP/Excess report),R32V(TCTO Reconciliation),Q13 Supply Point Listing,AWP monitor, Time Change Manager, write and present written and oral reports, manage TRN process them when maintenance can't, manage Base Intensive Program, Monitor IEX Code 5 give Block IIB training classes(Repair Cycle Management) Coordinates with the Analysis Section to update weekly slides and I have my flight line license, ability to interpret instructions such as blueprints, diagrams, sketches, and technical specifications.

* Knowledge of materials such as hand and power tools, measuring tools, and testing equipment. Knowledge of a wide range of principles, processes, and techniques supervised and personnel management policies, practices, and procedures, including sexual harassment and Equal Employment Opportunity, supervised the Flight Service Center.

Vertex Aerospace L-3 Communications - March 2005-August 2005

Material Expediter

* Identification, movement and overall expediting of materials, especially in shortage situations, and analyzing/reviewing shortage material control and inventory reports to ensure expeditious asset procurement.

* Create, write and present written and oral reports and use basic mathematics, hands-on experience.

* Has knowledge of computer databases sufficient to perform job. Ability to operate hand and power tools. Ability to interpret drawings, specifications and aircraft instrument/electronic component schematics.

* Able to deal courteously with all customers. Possess ability & has the knowledge to organize, alphabetize files, material & data.

* Provide customer service to T-6 aircrafts, receive, store, issue, and inventory parts, tools, equipment and maintain records using the program Hummingbird Supply System.

* Maintain a neat, well-organized area, and keep all hazardous materials stored properly on a daily basis and issue TCTO's (Time Compliance Technical Order) and order TCTO's for the T-6 aircraft, also served as a TCTO monitor.

* Maintains and reviews appropriate technical orders, manuals, and regulations. Clerical work in support of the organization accurately maintains records, lists and recurring reports

United States Marine Corps - January 2001 to January 2005

Supply Clerical and Technician

* Proven ability to communicate effectively in diverse environments and provide excellent customer courtesy

* Issuing, preparing, receiving, inspecting, locating, storing, rotating, safekeeping, shipping, material return and disposal of supplies and equipment as relates to ground supply operations according to warehouse procedures

* Maintain records of sub custody principal end items.

* Monitor shelf life items through mainframe support systems, and input data entry transactions and retrieval of historical records.

* Conduct inventories of warehouse items in stock

* Proficient in Windows Microsoft, Excel, Power Point, Access, Publisher.

* Maintain personal computer and mainframe locator systems

* Maintain hand held optical character recognition scanners, devices, and multimedia retrieval systems

* Forklift operator up to 6000 pounds

* Maintained warehouse to comply with fire and safety regulations.

* Use of protective measures for items in storage, including open storage lots and hazardous materials storage areas.

* Use detailed technical data from the Federal Logistics System in the care and storage program.

* Develop storage space requirements; and store material per weight, cube, and clearance factors by categories of supply.

* Experienced in the Asset Tracking Logistics and Supply Systems.

* Worked with the Defense Reutilization and Marketing Service.

E Z Pawn - April 1999 to May 2000

Senior Salesperson

Provide excellent customer courtesy and employee assistance to fullest extent.

* Maintained a Pawn Brokers License.

* Responsible for inventory and cash control.

* Kept the store warehouse and public area maintained.

* Sweeping, mopping, scrubbing, vacuuming, stripping, waxing and polishing floors.

EDUCATION:

* Hours High School Diploma Del Rio, Texas, U.S.A

* South West Texas Junior College Del Rio, Texas, U.S.A. 33 Hrs

SPECIALIZED TRAINING

MILITARY TRAINING

* Fundamentals of Marine Corps Leadership

* Personal Financial Management

* Marine Combat Enlisted Warehousing

* Terrorism Awareness

* Warehouse Operations

* Inventory Operations

* Supervisory Management

* Counseling Principles And Education

* Personal Finance

* Fundamentals Of Mathematics

* Principles of Instruction for the Marine Noncommissioned Officer (NCO)

* Military Police Interview/Interrogation Forms

* Computer Applications

* Principles of Management

* Basic Military Science

* Land Navigation/Tactical Operations

* Sexual harassment Training

* Drug and Alcohol Counseling Training

LICENSES/CERTIFICATES

* U.S. Government Motor Vehicle qualified to operate forklift warehouse tractor 4000 lbs capacity

* Forklift tiering 6000 lbs. capacity

* Commercial vehicle up to 3 ton M998 1 1/4 ton, 1038 1 1/4 ton,M1123 2 1/4ton

* Reusable Container Certified

* Flight line Drivers Licenses

AWARDS

* Navy and Marine Corps Achievement Medal received November 2003

* Marine Corp Good Conduct Medal received January 2004

* National Defense Service received Medal May 2002

* Sea Service Deployment Ribbon received August 2001 and August 2003

* Global War on Terrorism Service Medal September 2004

OTHER INFORMATION

* Supervised ten Civil Service Wage Grade 6 employees.

* Supervised five Marines in property control.

* Volunteered for Special Olympics Okinawa, Japan.

* Volunteered for the Big Brother Program.

* Volunteered for military concert staff.



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