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Customer Service Assistant

Location:
Hope Mills, NC
Posted:
May 19, 2014

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Resume:

ASHLEY L. SHERMAN

*** ****** ***** *****, ***** Springs, NC, 27540

Cell 919-***-****

acd69r@r.postjobfree.com

CAREER OBJECTIVE: To obtain a position that would allow me to utilize my experience and abilities.

QUALIFICTIONS AND SKILLS:

• Reliable, enthusiastic, fast learner, and a team player

• Excellent communication, and interpersonal sills

• Responsible, dependable, organized, Punctual and trustworthy

• Type 70 wpm

• Excellent Computer skills, Window 2008 (Word, Excel, Power Point; Outlook)

• Ability to manage multiple tasks in an timely manner

• Customer service skills

• Excellent verbal and written communication skills

WORK EXPERIENCE:

Nursing Assistant/Med Tech/Supervisor- Fayetteville Manor Assisted Living 07/2013-03/2014

• Maintain current medical records and order entry on all unit patient

• Passed out medications to residents

• Assisted with daily life functions of residents

• Administered nursing care and patient care

• Supervised facility and Aides in absence of administration

• Prepared documentations, reports, charts, graphs and other material needed

• Explain policy and procedures to other parties based on knowledge of company

• Write down appointments

• Counseling of residents

• Gave tours of the facility to incoming residents and families

• Followed emergency protocols in case of an emergency

Nursing Assistant - Haymount Rehab & Nursing Center 01/2013-05/2013

01/2013-05/2013

• Perform basic nursing techniques/procedures, aseptic practices of life skills needed to maintain the flow

of patient care

• Provide direct personal patient observation, care and assistance

• Perform other duties as required

Nursing Assistant - Carolina Inn at Village Green 08/2012-11/2012

• Took and record blood pressure, pulse, respiration, temperature height and weight

• Measured and recorded intake and output and gives routine care to pre and postoperative and pre and

postpartum patients

• Performed basic standardized procedures, such as applying hot and cold packs, applied dressing and

bandages (arm slings, abdominal bandages)

• Administered nursing care under direct supervision to assigned patient in order to achieve maximum

level of independence

Nursing Assistant- Windor Point Nursing Home 05/2012 – 08-2012

(Summer Job)

• Perform basic nursing techniques/procedures, aseptic practices of life skills needed to maintain the flow

of patient care

• Provide direct personal patient observation, care and assistance

• Perform other duties as required

Sales Associate/Cashier- - Food Lion – Raleigh NC 05/2011 – 06/2013

• Rung up merchandise for customers

• Responded to customers calls to provide information regarding products.

• Balanced out cash drawer at the end of every shift

• Notified CSR when it’s time to make a cash drop of larger bills

• Assisted stocking merchandise at the end of the day

• Performed other duties as required

EDUCATION & CERTIFICATIONS

Fayetteville State University: Fayetteville, NC – B.S Psychology May 2014

Psychology Club

National Society for Leadership & Success

Holly Springs High School: Holly Springs, NC - Diploma 8/2006-6/2010

CERTIFICAITONS: North Carolina Certified Nursing Assistant

CPR/First aid

Medication Aide



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