Customer Service Manager

Lana Downer

**** ******** ******. ? Windsor ON ? N8T 2T2 ? H: 519-***-**** ? cell: 226-

***-**** acd69m@r.postjobfree.com

Objective: An efficient problem solver with a complete range of office

and accounting experience, excellent customer relationships skills,

seeking a Customer Service position in reputed organization to enhance

my abilities.

Summary of Qualifications:

. Highly personable Business Professional with over eight years of

experience in fast paced office environment

. Acquired Computerized Accounting certificate with honours in 2011

. Proficient in ERP Systems such as; ACCPAC, Simply Accounting and

QuickBooks

. Excellent reception and administrative abilities, experienced using a

multi-line phone system

. Competent in MS Office - MS Word, Excel, Power Point, and Access with

accurate keyboarding

. Organized with good time management skills, able to handle several tasks

simultaneously

. Work as a team member or independently under minimum supervision

. Possessing a variety of skills that combine creativity, customer service,

mechanical aptitude and efficiency in performing job related duties

. High language proficiency in English, Croatian and advanced Spanish

language.

Work History:

GAL Power Systems Ltd., Mississauga ON January 2012 - December 2013

Service Coordinator

. Provided client support services in timely and accurate manner

. Answered client calls and addressed their generator concerns within the

assigned timelines

. Managed the scheduling system and process for 14 technicians and over 500

site locations

. Handled client escalations and provided corrective actions

. Created work orders in the In House Software System (Proven)

. Developed a knowledge base of customer problems and resolutions

Contract Administrator

. Priced the generator maintenance services

. Prepared and sent preventative maintenance proposals

. Daily correspondence through email and over the phone with current and

new clients

. Assistant to the Service Manager

. Created paperwork packages for start-up of the generator for the sales

department

. Warranty registration and claims administration

. Security clearances for all the employees and technicians

. Maintained Health and safety compliance with all of our clients and

recorded monthly safety meeting minutes

. Created a filing system for fuel department manager and team.

. Created a contract template for fuel services

. Assembled the presentation folders for a large client of a fuel division

. Administrative duties include; filing, faxing, data recording in the

excel spreadsheets and in house software system

Vinybilt Windows and Doors, Concord ON Mar 2010 - Dec 2010

Receptionist/Administrative

. Greeted customers in person and on the phone using a multi line phone

system

. Took messages and directed calls to the appropriate departments and

personnel

. Managed incoming and outgoing mail as well as courier pick up and

delivery

. Processed interact payments in addition to invoices and purchase orders

. Performed administrative duties as required including calendaring,

filing, faxing, creating correspondence, memos and documents

. Created manufacturing labels for the production line using in-house

software program

. Maintained log of staff arrival and departures and made calls to

customers for payment collection and product pick up

Amico Corporation, Richmond Hill, ON Nov 2009 -Mar 2010

Customer Service Rep/ Administration

. Received, verified and entered purchase orders from customers

. Prepared written quotations for existing and potential clients for

medical equipment purchase

. Assisted customers in regards to Laboratory Equipment, parts and related

inquiries

. Answered the telephone, assisted with enquiries where possible and direct

calls as appropriate

. Filed and organized all the related paperwork for Lab office

Lucas Works (Convergys, Chrysler Inbound Company), Windsor, ON Jan

2008 - May 2009

Customer Service Rep/ Administration

. Provided information on various incentives available to car dealers and

fleet customers and maintained data

. Reviewed all required paperwork for payment approval

. Maintained and matched invoices while ensuring accuracy

. Consulted with customers in regards to credit issues

. Assisted car dealers in navigating system for ordering vehicles while

using HPIMS ordering system.

Canadian Tire, Windsor, ON Mar 2004- Jan 2008

Customer Service Representative

. Provided customer service in person and on the phone

. Took customer orders for goods or services

. Provided information to customers and the public concerning goods,

services, schedules, rates, regulations and policies in response to

telephone and in-person enquiries

. Performed some logistic duties and Merchandising

. Assisted Store Manager with special projects

. Instrumental in the training of current and new associates by constantly

seeking and sharing information regarding new products and technologies

Education:

HBI College, Mississauga, ON

Computerized Accounting program certificate

2011

St. Clair College, Windsor, ON.

Courses - Office Administration Program 2007

Courses - General Arts and Science Program 2002 - 2003

Volunteer Experience:

Multicultural Council, Windsor, ON

Support Worker 2002

. Performed varied clerical and administrative duties for different

programs within the organization.

. Helped in organizing and delivering of special events for the clients and

community

Co-op Student in Language Services 2001 - 2002

. Entered data into IMS Program (Interpreting Management System).

. Booked the assignments and assisted with the coordination of the

interpreting activities.

. Performed clerical duties such as answering phones, filing, typing,

organizing paper work, faxing and photocopying

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