Customer Service Manager

Robert Keith Lilley

***** *. ********** *** ******, CO 80138 . 619-***-**** .

acd66y@r.postjobfree.com

Professional Summary

Accomplished military veteran and supply chain professional with over

Fifteen years of experience in warehousing, production and distribution

management. Effectively utilize diverse business knowledge of SAP

environment specializing in the food and beverage industry. Highly

analytical, excellent problem solver with proven ability to develop

continuous improvement plans utilizing lean manufacturing principles.

Fenix Outdoor Imports

Vice President of Operations for the North American Business Unit

1/2014 to Present

Responsible for the overall operations of the United States Business Unit

which includes, Customer Service, Import/Export Operations from our

International customers, Warehouse Operations, EDI Implementation and

Corporate Facilities Operations. Currently Managing 45 Corporate

employee's to include Finance, internet sales team, marketing and

distribution.

- Current Projects include locating 2 distribution centers for our

expanding business.

- Purchasing a New Corporate headquarters building in Boulder, CO.

- Transitioning to a new international importer.

- Implementing a new EDI program to better serve our customers.

- Creating a performance Matrix process for each key element of our

corporate team.

- Building processes for our warehouse and distribution team.

- Collaborating with our CFO to ensure our P&L goals are met and

aligned.

- Partnering with the CEO to set cost matrix goals and to create new

business strategies.

Hearthside Food Solutions

9/2012 to 12/2013

Director of Logistics and Warehousing, Findlay, OH/Fostoria, OH/Denver, CO

Responsible for the overall warehouse and transportation function to

include raw materials (refrigerated and non refrigerated), ingredients and

packaging along with finished goods within a 4 site manufacturing facility

along with 5 warehouses and 1 3PL. Responsible for the ongoing training of

4 managers, 15 supervisors and over 450 hourly employees while managing an

operating budget of 42 million dollars annually. Participated in yearly

budget planning, staffing and contract negotiations along with vendor

management in the largest USDA certified manufacturing bakery in the United

States.

. Implemented cost savings initiatives that reduce transportation cost

by 30% resulting in over $360K savings across 5 warehouses.

. Cut weekend overtime by 20% from prior year which netted over $265,000

dollars in capital.

. Utilized WMS to create a truck loading matrix which tracked our

loading efficiency and reduce detention time and increased capital

savings.

. Implemented raw material tracking procedures utilizing WMS/SAP to

reduce line down time and increase line efficiency resulting in an

efficiency rating of 97% and a capital savings of $60k per line across

20 manufacturing lines.

. Upgraded our information systems from prism to SAP and helped develop

tracking reports for production/inventory and finished goods to reduce

cost and increase our just in time scores.

Coca-Cola Enterprises Inc.

01/2007 to 04/2012

Distribution Center Manager, Bellevue, WA/San Diego, CA/El Centro, CA

Responsible for staffing and ongoing training and development for 14

supervisors and over 130 hourly union employees, while managing an

operating budget of 26 million dollars annually. Responsible for the

shipping and receiving of all raw materials, ingredients and packaging for

a manufacturing facility that produces over 26 million cases annually.

Managed the shipping of all finished goods along with the yearly labor

plan, staffing, contract negotiations and vendor management and continuous

improvements in warehouse space efficiency within 200,000 square feet.

. Implemented voice pick technology and drove a comprehensive warehouse

mapping plan including Bellevue, South Sound, Bremerton and Marysville

warehouses which resulted in efficiency rating exceeding 99.9%

. Cut overtime percentage by 50% from prior year which netted over

$1,500,000 dollars in capital.

. Created an On Time In Full (OTIF)matrix utilizing SAP reports to track

our customer service and improve our delivery times and increase our

warehouse efficiencies.

. Headed up a supply chain/warehouse management team that drove

warehouse yearly operational planning and inventory control cutting

variances by 30%.

. Implemented Warehouse Improvement Process which cut labor spending and

lead the West Business Unit in total dollars saved.

. Created a Gap time Matrix that tracked and reduced driver gap times by

10% which increased on time delivery by 20%.

. Lead a target 100 environmental project which resulted in 99.9%

recycle rate and reduced the plant's landfill foot print from 400,000

pounds monthly to 200 pounds.

Pepsi Bottling Group

01/2006 to 01/ 2007

Product Availability Manager, Johnstown, PA

Responsible for scheduling the receiving and delivery of raw materials and

finished products in a timely manner utilize docks, warehouse layout and

route truck loading patterns that minimize loading time while ensure the

optimal inventory levels of full goods are maintained in order to fulfill

daily sales needs.

. Drove a comprehensive and detailed project timeline that encompassed

product engineering and voice pick systems, operations,

receiving/distribution, contractor management, vendor management and

safety enforcement. This aggressive twelve month schedule saw to the

success of the business units' six most critical projects in the last

ten years, involving $36 million of capital in a plant that produces

90% of the division's product.

. 1st plant to achieve 100% efficiency during voice pick rollout.

. Implemented bar code technology which reduced inventory variances by

10%.

. Exceeded start-up efficiencies by an average of 10% across four lines.

. Scored a 1st place in level 3 plant operations for the United States.

. Won the Caleb Bradham Gold award for achieving 99% efficiency in

performance and productivity in the warehouse.

Production Supervisor, Johnstown, PA

Facilitated six production supervisors and 100 hourly union employees

producing approximately 160,000 cases per day on four packaging lines in a

High Performance Work Teams environment. Set production performance

standards and align the organization to achieve standards.

. Reduced line changeover times from several minutes to a routine 10

minutes per line

. Initiated and organized safety training programs resulting in zero

lost time and zero recordable incidents

. Implemented a changeover procedures manual to educate new employees

United States Marine Corps 09/1993

to 04/2005

Embarkation/Logistics Chief, 29 Palms, CA

Directed the mobilization of all tactical and non tactical equipment in

support of Operation Iraqi Freedom. Oversaw all movements of equipment

from the United States to Kuwait and back. Maintained a high level of

success during all combat off loads. Supervised and provided training to

30 Marines to ensure proficiency and sustainability of Individual Training

Standards within the Marine Corps.

. Responsible for over $30 million dollars in government property

. Delivered a 0% loss in equipment during mobilization

. 1st Unit to achieve 100% compliance with U. S. Customs and Foreign

Nationals

. Awarded Navy and Marine Corps Achievement Medal with Gold Star

. Awarded Korean Defense Service Medal

Anti Terrorism/Force Protection Platoon Sergeant, Okinawa, Japan

1998 to 2001

Supervised 36 Marines during the G-8 Summit in all areas of security for

arriving dignitaries.

. Developed, managed and coordinated a security plan in coordination with

the secret service for the former President of the United States, William

Jefferson Clinton

. Successfully coordinated and implemented a security plan with foreign

nationals to provide security for all dignitaries

. Wrote the Standard Operations Procedures on security for the division

. Selected as Division Color Sergeant

. Awarded Navy and Marine Corps Achievement Medal

EDUCATION

University of Maryland, Far East division

Bachelor of Science, History, May 2000

Villanova University

Lean Manufacturing

Six Sigma Green Belt

Six Sigma Master Black Belt

Military Awards

Navy Achievement Medal with 2 Gold Stars

Sea Service Deployement ribbon with 3 stars

Korean Defense Service Medal

Meritorious Unit Citation

Good conduct Medal with 3 stars

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