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Customer Service Manager

Location:
Riverside, CA
Posted:
May 19, 2014

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Resume:

Carlita Metters

Arlington, TX

acd631@r.postjobfree.com - 817-***-****

Strongly desire employment in a position providing me the opportunity to continue to use my skills and industry

knowledge for personal as well as occupational growth.

WORK EXPERIENCE

Research Support Technician

Alcon Labs - Fort Worth, TX - March 2012 to May 2014

plan, coordinate and execute animal studies, coordinate surgical staff, enter, compile and validate study

data, medicate study animals; analyze study data, animal care (dog, cat, rabbit, NHP), enucleations, post

mortem tissue processing and imaging, Miyake posterior view imaging and measurement, in vivo UBM use

and measurement, mechanical property testing (ISO 11979-3), manfacturing of prototype lenses including

cast, cure, extract, and mill IOLs, as well as, all dimensional measurements.

Director of Medical Services

A-Animal Clinic and Boarding Clinic - Fort Worth, TX - January 2008 to March 2012

Day to day management of all medical functions; Ensure all moving parts of the clinic work in concert,

management of a 12 person technician team with 4 veterinarians

• Head Technician: perform physical exams and routine lab analyses, assist in surgery; perform emergency

procedures, take and develop radiographs, provide client education and counsel, administer oral and injectable

drugs, perform other hospital duties as needed or assigned

Head Nurse

MetroWest Veterinary Emergency Center - Fort Worth, TX - August 2004 to February 2008

provide primary technical support to veterinarians, supervise and coordinate technical team of 10-15 members,

conduct employee performance appraisals, schedule visiting specialists, perform veterinary nurse tasks,

liaison between upper management and staff members, (8/04-present)

Nurse

Metro West Emergency Center - May 2004 to August 2004

perform physical exams and routine lab analyses, assist in surgery; perform emergency procedures, take and

develop radiographs, provide client education and counsel, administer oral and injectable drugs, perform other

hospital duties as needed or assigned (05/04-08/04)

Telesales Representative

NLS Animal Health - March 2001 to May 2004

service and establish sales territory consisting of 500 veterinary clinics, assist territory manager in day-to-

day sales calls, resolve customer service issues, cold calls to build client relationships, perform order entry,

purchase order requisition, provide a source of information for existing and new products, coordinate training

sessions with vendor representatives, product positioning (3/01-5/04)

Office Manager/Veterinary Technician/Receptionist

Matlock Oaks Animal Clinic - Arlington, TX - June 1993 to March 2001

manage kennel staff, coordinate staff schedules and training opportunities, interact with bank reference daily

receipts and accounts, inventory maintenance and adjustment, meet with pharmaceutical reps, purchase office

supplies, retrieve uncollected debt, perform patient evaluation and diagnostic testing, administer vaccinations,

fill prescriptions, develop and execute hospital treatment plans, prepare surgical patients, execute and maintain

effective sedation and anesthetic protocols, perform dental cleaning and extraction, order medical supplies,

provide client education, engage in client interaction; manage multi-line phone system, admit and discharge

patients from the hospital, prepare surgical consent forms, sell prescription and OTC products, coordinate

appointments

EDUCATION

Bachelor of Science in Management

University of Texas at Arlington - Arlington, TX

September 1997 to June 2001

Bachelor of Science in Biomedical Science

Texas A&M University - College Station, TX

September 1991 to August 1996

SKILLS

Ultrasound, study planning, IOL prototype manufacturing, milling, and mechanical testing



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