Andrea Kaitlynn Whitlock

***** ****** ******

Whittier CA 90601

562-***-****

acd616@r.postjobfree.com

Innovative with exceptional knowledge and experience in administrative support, development & management.

Summary Well organized and skilled at learning new concepts quickly, working well under pressure, and communicating ideas

clearly and effectively.

Extensive knowledge of Microsoft Word, Excel, PowerPoint, Outlook and SPSS.

Education

Bachelor of Arts Degree in Sociology

2013

California State Polytechnic University, Pomona

Professional Experience

Sales Lead/Visual DOR, W hite House Black Market 2013-present

Contributing member of management team that aided in a 6% lift in year to date volume, with

double digit lifts in Units Per Transactions and Average Dollar Sales.

Top performing member of management in year to date Key Performance Indicators (Units Per

Transactions, Average Dollar Sales, Bonus Per Hour)

Execute floor sets, fixture moves and product placements, ensuring visual standards are

maintained on a daily basis.

Assist in the development & management of store associates; interprets Key Performance

Indicator reports and delivers coaching as needed; provide feedback to Store Manager for

associate performance appraisals and evaluations.

Maintain excellent communication with District Store Manager including: end of day reporting,

unique sales plan of actions and innovative methods for driving business.

Provides excellent customer service while maintaining corporate policies as well as demonstrating

sensitivity to customer needs.

Reader/Assistant to Assistant Director, Accommodations and Resource Center (AARC), 2009-2013

W estern University of Health Sciences

Provided administrative support to the Center for Disability and Health Policy (CDHP) by working

directly with the Assistant Director, who due to visual impairment, required a detail oriented &

trust worthy assistant to oversee sensitive and confidential paperwork regarding accommodations

for WesternU students and staff.

Under the supervision of the Assistant Director; wrote, proofread, & maintained confidential

documents such as: student reports and dean memorandums.

Assisted with the maintenance of student documentation & files; due to the addition of four new

colleges aided in the implementation of a more efficient method of recording student information,

medical documentation & paperwork.

Maintained the Federal Work Study (FWS) Note-taker records. Improved record keeping by

creating a program that recorded an accurate account of student worker hours.

Assisted in designing and writing office policy and procedures.

Performed clerical duties such as: answering phone calls, delivering confidential reports, attending

and taking notes at meetings, assisting with the arrangement of travel and scheduling appointments

for the Assistant Director.

Memberships & Affiliations

Vice President of Alumna Relations, Sigma Kappa Sorority

Maintained excellent correspondence with alumna members and Sigma Kappa 2012

National headquarters; designed and emailed newsletters quarterly.

Organized and hosted two philanthropic banquets for 200+ guests in which all proceeds benefited

Alzheimer’s disease research.

Exceeded donation goal of 5000 dollars for Sigma Kappa foundation.

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