Assistant Customer Service

Emma Jean Hayden

**** **** ******, **********, **** 45220

513-***-**** acd60w@r.postjobfree.com

Objective: To obtain employment in an office setting where I am able to use my skills and experiences to

assist a company in achieving its goals.

Skills

• Proficient in Microsoft Word, Excel, and Access 2007• Familiar with various office equipment including

copiers, scanners, fax machines, and computers• Experienced in answering phones and dealing effectively

with customer complaints

Employment

Sarah Center, Cincinnati, OH 11/2011-04/2014

• Use various materials and operate various machines in order to create products according to customer

request

• Attend events in the community, provide customer service, and sell products to consumers

• Work in retail shop; explain how products are created,

Primerica Financial Services Cincinnati, OH 01/2006-05/2007

Clerical Support

• Made calls to potential clients regarding services and answered questions as needed.

• Scheduled appointments and updated supervisor’s schedule using Microsoft Outlook, 2007

Commonwealth Nursing Homes, Cincinnati, OH 10/2004-09/2005

State Tested Nursing Assistant

• Provided by daily care to nursing home patients, worked as State Tested Nurse Assistant in

several of the Carington Nursing Homes.

• Worked with substance abused patients and became certified in patient-restraint practice

laws and card for patients with colostomy devices.

Cincinnati, Metropolitan Housing Authorizes 05/2004-8/2004

Clerical Training

• Use computer scanning equipment with attention to detail.

• Answered phones, e-mail, copying, and faxing. Kept accurate filing system.

Work Net Training Program 04/2003-04/2004

Clerical Training

• Managed monthly mailing of benefits paperwork; ensured clients received necessary forms and

information.

Nurses and Company 06/2002-01/2004

State Tested Nursing Assistant

• Provide daily care to nursing home patients was assigned to various nursing homes.

Ridge Pavilion Nursing Home 11/2001-05/2002

State Tested Nursing Assistant

• Provided daily care to nursing home patients, Received my S.T.N.A. Training.

• Responsible for keeping all patients files up-to-date.

Sunrise Assistant Living 09/200*-**-****

State Tested Nursing Assistant

• Provide daily care to nursing home patients in a sanitary and safe environment. Cared for patients

with chronic and terminal illnesses. Wrote and Maintained reports on patients conditions

Training and Experiences

04/2013 Employment and Training Center Microsoft Office

Training

06/2011 Community Action Agency Microsoft Office Training

03/ 2002 Deaconess Hospital Nurse Assistant Program Nursing Assistant Training

Laurel County High School, High School Diploma

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