Customer Service Sales

Stephanie Richards

Parkersburg, WV

***********@*****.*** - 304-***-****

WORK EXPERIENCE

Manager

Smoker Friendly Liquor Plus - Dunbar, WV - September 2010 to Present

Responsibilities

I am responsible for all aspects of this branch of a corporate tobacco specialty store. From planning to

merchandising, I order, display, advertise and inventory products that are appropriate for my community and

clientele. I hire, train, oversee and schedule all employees. I do daily reconciliations and banking. I closely

monitor daily sales and inventory to meet corporate goals and guidelines. I recruit business from restaurants

and bars by calling on them and discussing what liquor and wine I carry or can get specifically for them and

how I can save them money.

Accomplishments

I have added multiple new accounts in the past year. All stores in this corporation are also monitored by a

secret shopper program, and we have had 22 of the past 24 scores of 100%, and 12 in a row at 100%.

Sales Associate

J. C. Penny - Charleston, WV - November 2009 to September 2010

Responsibilities

Part-time sales associate on the sales floor

Customer Service Representative III

CASCI (Charleston Area Services Company, Inc.) - Charleston, WV - November 2001 to September

2009

Responsibilities

Took incoming calls regarding benefits and claims adjustments for Blue Cross & Blue Shield National Accounts

members and providers. I was promoted to the special adjustments department to troubleshoot large batches

of claims that would not process correctly in the electronic systems, and also handled outgoing calls to large

or specialized hospitals for unique claims problems.

Accomplishments

In a matter of months, I cleaned up over 2 years worth of aged cases in the special adjustments and proactive

departments. I was given an award for this accomplishment.

EDUCATION

AAS in Liberal Arts

Washington State Community College - Marietta, OH

1994 to 1996

AWARDS

Magna Cum Laude

June 1996

Graduated with highest honors and 3.97 GPA

GROUPS

Phi Theta Kappa

September 1994 to June 1996

Inducted as a member and elected president of this chapter of the International Honor Society. Nominated for

a National Leadership Award in May, 1996.

ADDITIONAL INFORMATION

Attended University of Akron for two years of additional credits toward a BA in Pshychology

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