Quality Control Customer Service

dragana stankovikj tomashevska

veljko vlahovikj *2-1/7, 1000 skopje Center -Macedonia

Phone: +389-**-***-***, Mobile: +389-**-***-***

*********@****.***; skype: dragana5555

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Multidiscipline LOGCAP professional bringing 20 years, significantly

diverse experience managing multiple projects with competing priorities

involving program development, safety initiatives, and quality control for

diverse groups of military and civilian organizations experiencing varying

degrees of growth and change. Contributes in identifying the needs of

DCMA, the DOD and company policies, developing dynamic work processes to

address logistical needs. Sustains a professional appearance in high

OPTEMPO settings where time and resources are limited. Ability to interpret

technical documentation utilizing the following systems and programs:

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. School of Economics, Macedonia 1977-1980

. Bachelor of business, management and Administration

. graduated construction engineer 1980-1986

. Trilingual: Fluent in English, Macedonian and Serbo-

Croatian

Professional Profile

. Knowledgeable of ground/air transportation, freight forwarding, cargo

documentation and logistical movement control to ensure rapid, accurate

delivery of materials and resources.

. Experienced in identifying key success factors, timing of procurement

deliverables, and establishing common work breakdown structures.

. Experienced in exhibiting ownership of operational schedule by developing

both short and long term look-ahead schedules in alignment with the

execution plan.

. Demonstrated ability to perform multiple concurrent responsibilities in

fast-paced settings; strong attention to detail and emphasis on accuracy.

. Experienced directing complex logistics functions of multimillion-dollar

projects, organizing and supervising the movement, deployment and re-

deployment of personnel and equipment.

. Adept at networking and establishing working relations with base

functional areas of concern to enhance cross-functional operations in

support of operational logistics vital to success of the mission.

. Extraordinary understanding of the principle of performance evaluation

and prediction to improve product/systems safety, reliability, and

maintainability.

. Finely tuned analytical and research skills with dedication to clear

communication and presentations. [pic]

. Customer Relations Management: Advanced interpersonal and business

communication skills with a remarkable ability to establish and maintain

long-term customer relationships, building trust and respect by

consistently meeting and exceeding expectations. Experienced in

development and execution of initiatives that promote efficiency,

organizational effectiveness and job satisfaction. Skilled facilitator,

cross-functional team player, resource manager, and problem solver with

demonstrated capabilities in performance management and organizational

development.

. Office Administration: In-depth experience in performing various

administrative procedures for managers and fellow staff, performing daily

office tasks, and scheduling of appointments and deliveries. Familiar

with all aspects of daily business operations including selecting,

managing, and training staff, developing and managing budgets,

establishing and monitoring productivity goals, and various other

administrative duties. Thrives in fast-paced environments in which time

and resources are limited.

Core Competencies

. Administrative Skills

. Analytical and Investigative Skills

. Customer Service

. Document Control

. Interdepartmental Coordination

. Logistics

. MS Office Suite

. DynMRO, FEDLOG, ZONEL

. SARSS

. SAP

. FINLOG

. Multiple Data Processing Systems

. Operations

. Personnel Management

. Quality Assurance / Quality Control

. Report and Document Preparation

. Teambuilding and Supervision

. Vendor and Staff Relations

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Professional Experience

DynCorp International - Kandahar, Afghanistan

November 2010-October 2013

Material Control Supervisor

. Material Supervisor with the responsibility for all logistics operations

in support of constructing and providing operations and maintenance for a

4500 - 20000 man Forward Operating Base (FOB) in the region.

. Responsible for all works in Warehouse operations

. Oversee the internal logistics requirements necessary to support

operations. Work closely with the procurement and property management

sections to ensure that material and equipment is delivered to the end

user

. Oversee the project maintenance program to ensure equipment necessary to

support operations is fully mission capable

. Facilitate effective vertical and horizontal communications throughout

the site logistics organization

. Set site logistics policy in the areas of Material Management, Supply

Chain Management, and Maintenance Management and oversees the site

logistics operation

. Perform annual training as required for efficiency and compliance

. As available, develop or train personnel on all aspects of logistics

. Perform Special Projects as needed determine inventory requirements;

requisitions receive, stored and issued to customers

. Skill and knowledge in analyzing and evaluating Defense Transportation

System reports, STAMIS systems, quality control, and traffic management

functions

. Knowledge and experience as a logistics/materials liaison representative

between the Army and other military services, commercial agencies, and

host nation elements

. Familiarity with DOD logistics contracts

. Skill and knowledge of ground transportation, freight forwarding, army

supply operations, and distribution administration are required

Simonex (Skopje, Macedonia)-after regular work hours June 1996 -

November 2008

Owner-Boutique Manager

. Directly responsible and in charge of all planning, forecasting,

scheduling and purchase of all supplies

. Plans, prepares and presents quality training of equipment, materials

and schedules providing support for quality analysis and data

presentations made to management and customers

. Experienced in International and Local Purchase (purchasing and

delivering Boutique assets from Greece and Turkey)

. Established positive relationship with vendors and distributors to ensure

the best freight partners are being used and source additional partners

or replaced those deemed not effective

. Create an outstanding store environment where the Customer enjoys

shopping and the associate enjoys working.

. Plan, schedule, develop, monitor, track and submit situational reports

vital to senior management regarding delivery of transportation services.

. Marks and labels cargo and freight shipments documents and inventories

freight, cargo and material shipments of all types.

. Create a positive working environment for all store associates by valuing

and encouraging diversity, mutual respect, and teamwork.

. Arranges documentation and reports for follow up or response to tracer

actions.

. Provide ongoing performance management for all associates, and invite

associate comments and interaction.

. Direct loss prevention and safety activities to protect company assets

and ensure the safety and security of associates and customers.

. Ensure that all associates receive effective training and continual

feedback through coaching, counseling, and recognition

Macedonian Army (Skopje, Macedonia Jul

1986 - November 2010

Department of Transportation

. Dispatch paperwork for the assortment of vehicles. Created

monthly and weekly plans for

All the commands Fleet vehicle. Complied with contract rules for use

of civilian buses and created

Pay invoices. Daily organized the daily transportation for trucks,

cars and small buses.

. Communicated on a daily bases with Logistics Support Commands in

reference to vehicle

. Applied common sense understanding to execute written and oral

instructions. Provided

Technical and administrative support to upper management staff,

analyzed work flow process for

Effectiveness and implemented new tasks as needed to accomplish the

mission.

Earlier Experience:

Vehicle maintenance Forman

. Received paperwork from army units for maintaining the army

vehicles.

. Assets the vehicle needs and made necessary arrangements for

completing tasks

. Maintaining ordering and supplies, organized the work duties

within the department

Construction site Supervisor

Contact person between NATO and the ARM drafting an agreement providing

professional,

And personal views construction, land regulation facilities and

Infrastructure.

. Development the overall project for the new constructions, for

reconstruction and modernization

of old constructions and monitoring with supervising its

constructions (accommodations for, training,

DFACs, commands, classrooms, boilermaker for stem heating and all

other military buildings).

. Supervisor during the execution construction works on the new

facilities and in process of

Reconstruction and modernization.

. Worked in the army land-registry section maintaining records on

the army's real estate, including

. Providing insight on leased real estate.

. Communicated with NATO KFOR units daily.

. Calculation budget for military apartments

. Member of the team for planning and construction of various

buildings for the army

(Shooting range for hand bomb, sniper wall, shooting house for

Special Forces, villages - mountains,

Desert and urban for teams to conduct training for missions).

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References:

. Gerguri Mensur Logistics Coordinate DynCorp International +39-79-

4151974

. Jankulovski Ljupco Deputy Commander Logistics Command +389-70-

380021

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Contact this candidate