IT Specialist

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Tony Orlandus Cross

**** ******* ****** ****: 901-***-****

Nashville, TN 37211 acd5rv@r.postjobfree.com

Career Focus

I am in search of an opportunity that will allow me to utilize my conceptual knowledge as well as practical

experience in ways to help achieve the goals of the organization as well as increase the overall efficiency of the

I nformation Technology/Telecommunications department.

Education

Tennessee State University Nashville, Tennessee

December 13’ Bachelor of B usiness Information System w/Networking

J une 14’ M CSA: Windows Server 2012

Professional Experience

Retailer I nstall Coordinator 12/02/2013 – Current

Tennessee Education Lottery Nashville, TN

Manages the installation, removal, and COO terminal switch scheduling for more than 5000 retailers

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throughout the state of Tennessee

Assists in the development of policies and procedures allowing for a smooth transition for merchants

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interested in becoming lottery retailers

Coordinates the activities of the selling retailer and buying retailer to ensure a minimum of sales downtime

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in the event of a change of ownership, while serving as the liaison with the on line vendor for the

installation, relocation and/or removal of lottery equipment

Ensures applicable TEL departments are aware of all aspects of a change of ownership of a lottery retailer,

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including, but not limited to: the Security Department (ensuring unusual activities are reported); and the

Sales Department (ensuring instant ticket inventory is retrieved in a timely manner from the selling

retailer while the buying retailer receives timely receipt of instant tickets)

Verifies all funds due to the TEL from a selling retailer are paid in full and recommends refunds for eligible

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retailers when denied and/or terminated

Processes requests for terminal relocations and makes determinations as to the validity of the requested

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action

2 C ross

Maintains the retailer database, including, but not limited to: tracking relocations and the status of changes

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of ownership, all terminal types including equipment install dates; and updating files and information

Acts as the Liaison between the 3rd party vendors, sales representatives, and all retailers to ensure that the

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technical needs are met for each retailer

Network Administrator I nte rn, 05/2013 – 12/02/2013

Tennessee Education Lottery – Nashville, TN

Managed a ADS and DHCP services in a corporate structure overseeing more the 150 clients at 4 District

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offices throughout the state of Tennessee

Responsible for file server hardware and software installation, maintenance and upgrades

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Handled daily troubleshooting for IT helpdesk, recording issues and daily tasks in a ticketing system

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Configured windows server 2003 and 2008 on two independent machines to conduct research on how to

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successfully transition total control from 03 to 08

Set up DNS, and a DHCP w/ 2 separate scopes to perform testing

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Responsible for Microsoft Exchange Server 2007/2010, adding and deactivating users accounts, creating

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mailbox restrictions, and

Assisted with the management and set up of virtual environments on multiple servers using Hyper V

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Assisted with creating contingency plans that protect company information and reduces down time in case

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of system failures

Responsible for the set up and assisting with the maintenance of the VOIP systems.

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Monitoring of Pix and Palo Alto firewalls, looking for possible external and/or internal threats that may

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cause a breach in the network

Assisted with the configuration and deployment of Cisco 3850 servers during a large scale company

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relocation.

P rofessional Affiliations

● Alpha Kappa Psi Professional Business Fraternity Inc. Chi Psi Chapter

● Kappa Alpha Psi Fraternity Inc. Alpha Theta Chapter

References available upon request

Contact this candidate