Sales Manager

Richard Reep

*** *** *** *****, **** Junction, MO. 64834 417-***-****

***********@****.***

OBJECTIVE: To pursue a position in a production driven environment where I can utilize my skills and experience.

QUALIFIED BY:

• Ability to multi-task and prioritize in a multitude of areas

• Disciplined with an attention to detail

• Professional manner with the ability to adapt in a diverse atmosphere

• Exceptional computer skills including MS Office, SAP, Care, Quickbooks, POS and CRM databases

EMPLOYMENT:

U-Pull-It Auto Parts – Northwest Arkansas 01/13-Current

General Manager

• Responsible for the planning and construction from the project launch date

• Responsible for the acquisition and retention of vendors

• Responsible for recruiting, training and development of all positions

• Sole buyer of over 1500 vehicles inside of six months at an average vehicle price of $300

• Specialized in negotiations of all aspects

• Responsible for the inventory, reporting, opening and closing of the store

• Obtained profitability by month three after opening. Prior to this, the company had not seen profitability until month seven

• Set the company record on the amount of vehicles purchased ongoing while keeping a low car buy average

Aegis Communications- Joplin, Mo 01/07- 11/12

Corporate Operations Manager (TXU Energy, First Energy Solutions, Experian, Advocate Healthcare)

• Responsible for the overall management of all engagements listed above, including supervisors and associates.

• Responsible for ensuring that the teams meet the performance and financial goals for the engagements and for communicating with account managers and client contacts on engagement-specific information.

• Establish detailed operational objectives and action plans for engagement performance, acquire and manage resources to meet objectives, and review performance against objectives to ensure success.

• Prepare and analyze performance reports and develop action plans to resolve any deficiencies.

• Develop hiring and staffing plans to ensure attendance and schedule adherence goals are attained.

• Achieve and maintain key performance metrics (e.g., associate retention, schedule adherence, bill-to-pay, attendance and quality, GM, DM) as determined by senior management.

• Prepare and submit monthly invoice requests on time.

Corporate Sales Trainer (TXU Energy, First Energy Solutions, Experian)

• Responsible for training and developing personnel in the areas of client policies and procedures, product information, sales and customer service, leadership and management skills.

• Deliver initial training for new hires, with emphasis on sales skills, engagement knowledge, policies/procedures.

• Design and revise training curriculum, audio-visuals, workbooks, etc, assuring that information is accurate, grammatically and structurally correct, and is aesthetically professional in appearance.

• Develop and integrate role-plays, group discussions and hands-on exercises to ensure training effectiveness.

• Prepare lesson plans and course agenda for each training class; identify learning objectives; forward to management team prior to start of training session.

• Track training costs, retention/attrition statistics and proficiency results for each assigned training session.

• Evaluate the hiring status of new hires and provide employability recommendations to management.

• Conduct proficiency evaluations to certify trainees for engagement(s) assigned.

• Domestic travel ongoing.

• Conduct ongoing refresher and cross-training modules in critical needs areas as identified by the quality and operations teams.

Supervisor

• Accountable for a team of 65 agents driving production

• Managing individuals on a 1 on 1 basis as well as a team, setting expectations to envelop accountability

• Coaching and counseling agents to attain desired goals

• Implementing new and creative sales tactics to produce results

• Consistently reviewing statistics to ensure client expectations are being exceeded

• Examining the B2P (bill to pay) to ensure profitable margins do not diminish

• Creating new reports and spreadsheets to show progression on a daily basis

Sales Agent

• Consistently exceeding goals setting records that were never attained throughout several vendors

• Acquiring and maintaining the top seller position during the duration of my position as an agent

A-Dependable Taxi - Joplin, Mo 12/02- 12/06

Dispatcher

• Responsible for all incoming calls from potential fares

• Responsible for ensuring customers were picked up within 15 minutes/pre disclosed times through strategic dispatching

• Spokesperson for company

• Head of marketing for company

REFERENCES: Available upon request

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