James S. Road 905-***-****

Markham, Ontario acd5q5@r.postjobfree.com

Adam Holtom

Recent Work

Experience Rogers Communications

April 2011 - Present

Technical Support Consultant - High Speed Internet and

Cable Repair

Provided customer service for a variety of technical

and other issues in a high volume call centre.

Provided customer service standards while maintaining

competitive handling time and compliance stats.

The Fulfillment Solutions Advantage Group(FSA Group)

July 2010-April 2011

Customer Service Representative

Delivered experienced customer service for various

campaigns simultaneously. This included, technical

support, billing issues, research, database fulfillment

Volunteer and more

Experience Customer Service Provided For: Ontario Power Authority,

Home Depot Rebates, Stratacon Inc, Porter Airlines,

Other Ontario Health

Qualifications CDS Global

October 09 - May2010

Customer Service

Worked on various magazine campaigns ranging from

Maclean's to Men's Fitness. Renewed subscriptions,

solved delivery issues, etc.

Scholastic Canada

July 08 - November 08

Customer Service Representative

Interacted with customers (specifically teachers) daily

via telephone (Taking orders, accounts receivable

etc.), Assisted with technical support. Was responsible

for addressing and following up customer issues

The Brick

October 07 - May 08

Customer Service Representative

Duties included answering customer queries, billing

issues, deliveries, wide range of problem solving and

providing detailed information on new products. Both in

person and via telephone. Assisted salespersons,

customers, technicians etc.

Meals On Wheels - Scarborough Support Services

2008-2009

Assisted with Developmentally Disabled Youth (Monarch

Park H.S) 2009

Salvation Army Volunteer

2008

-Skilled in use of computers and mobile technology

(Microsoft Office, Internet etc)

- Ability to read, comprehend and correspond

information and instructions

- Knowledge of cash management principles/procedures.

Experienced with cash transactions, credit and debit

transactions.

- Able to develop and maintain strong work

relationships

- Experienced in customer service, with good problem

solving abilities

- Great communication, conversational and people

skills

- Leadership abilities. Enthusiastic and cooperative

- WHMIS Certified

Education University Of Toronto

Currently enrolled in City Studies

References Available Upon Request

Contact this candidate