Customer Service Quality

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Personal Details

Name: Patrycja Aronowska E-mail: *********.********@*****.***

Address: Linge 44, 3904 NC Veenendaal Phone: 0318-

551904

Date of Birth: 13 May 1977 Mobile:

** ********

Place of Birth: Tczew, Poland

Nationality: Polish

I consider myself to be an excellent team player with perfect time keeping

and attendance, who operates in a professional, flexible, collaborative

fashion; strong work ethic; attention to detail and prepared to adapt to

any situation.

Employment History

Ardagh Group Plant Location Veenendaal

Ardagh Group is a global leader in packaging solutions. Ardagh offers the

latest innovation and technological breakthroughs in areas such as down-

gauging, shaping, decoration and convenience features. The Group provides

solutions across all market sectors, including Aerosols, Beverages,

Nutrition, Food, Seafood, Opening Solutions, Custom and Paints and

Coatings.

Quality Inspection Controller and Coordinator.

Nov 2012 - present

Responsibilities and duties included:

.Performing end and quality inspection to ensure customers get the ordered

products within the requested specification limits.

.Following correct response plans if quality issues occur, such as

notifying technician.

.Working alongside engineers and technicians for experimentation purposes.

.Performing preventative maintenance on quality inspection line.

.Carrying out quality checks, doing SAP transaction.

.Mentoring new people who were assigned to me for training and coordinating

the amount of people needed in order to perform the estimated amount of

products per day.

Celestica

Celestica Ireland Ltd is part of the Celestica Corporation, based in

Toronto, Canada, employing approximately 33,000 employees worldwide.

Celestica Ireland Ltd is a fast-paced, Automated Manufacturing Services

(AMS) provider employing approximately 600 people. Celestica, UK

(Scotland) provides aftermarket services, which includes repairing laptops

for the German market and employs approximately 130 people.

Quality Controller and Coordinator, Celestica Leixlip Feb 2012 - Jun

2012

See description below.

Translator German - English (vice versa), Celestica UK (Gourock, Scotland)

Sept 2011 - Feb 2012

I applied for a position for a German Translator in the UK for a period of

six weeks which was posted on the Leixlip site. Once I had completed the

six weeks, it was decided by management to extend this time to end of

January 2012. Within this role I was responsible for translating the

faults, descriptions and paperwork for German retailers from German into

English and vice versa.

Responsibilities and duties included:

. Accurate translation of all customer faults from German into English and

vice versa.

. Attention to detail regarding the rules governing different insurance

policies.

. Time management.

. Assisting monolingual book-in team members with translation.

Quality Control and Coordinator, Celestica Leixlip Aug 2006 -

Sept 2011

I was promoted to this position, which required me to be certified as

Quality controller.

Responsibilities and duties included:

. Performing machine quality controls to ensure equipment is running within

specification limits.

. Following correct response plans if quality issues occur, such as

notifying technician.

. Using independent problem solving & troubleshooting skills to solve

assembly line issues.

. Working alongside engineers and technicians for experimentation purposes.

. Performing preventative maintenance on assembly line.

. Carrying out quality checks, doing SAP transaction.

. Mentoring new people who were assigned to me for training.

Receptionist, George Frederick Handel Hotel, Dublin Sept 2005 - July

2006

Responsibilities and duties included:

. All occurring reception work.

Managing Assistant, Advertising Agency in Krefeld, Germany Aug 2001 - Aug

2005

Responsibilities and duties included:

. All occurring secretary work

Fashion shop owner in Tczew, Poland. Nov 1999 - July 2001

Responsibilities and duties included:

. Procurement, Sales.

. Day-to-day shop duties.

. Administrations, etc.

Education:

2009 - 2009 Language School in Ede (ROC A-12), The Netherlands

1999 - 2001 Postsecondary school of marketing and economics in Gdansk,

Poland.

1998 - 1999 Language School in Bonn, Germany (Volkshochschule Bonn)

1992 - 1996 Secondary School in Tczew, Poland (Concluded with a diploma and

recommendation for university)

Skills:

. Computer skills (Windows, Word)

. Cash register skills

. Good abilities to work in team

. Good communication skills

. Honesty, dedication and availability

. Well-developed analytical, decision making and problem solving skills

Languages:

Spoken Written

. Polish : native native

. English : very good good

. German : very good very good

. Dutch - (3 month so called vrijwillige inburgeringscursus ROC A-

12, Ede)

References available on request

Curriculum Vitea

Patrycja Aronowska

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